{"title":"Wood","description":"","products":[{"product_id":"napoleon-42-high-country-5000-wood-burning-fireplace","title":"Napoleon High Country 5000 42\" Wood Burning Fireplace","description":"\u003carticle data-history-node-id=\"160246\" role=\"article\" class=\"node node--type-fireplaces-product-line node--view-mode-full\"\u003e \u003cdiv class=\"node__content\"\u003e \u003cdiv class=\"clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item\"\u003e \u003cp\u003e\u003cspan\u003eNapoleon’s High Country™ 5000 wood burning fireplace is perfect for adding the impact of a European-inspired, clean face fireplace, with the traditional comfort of a wood-burning fireplace. Built-in horizontal and vertical airflow directional ridges supercharge the air below and behind the wood creating extremely fast start-ups and direct the smoke up and to the back of the firebox for the ultimate clean burning experience. The counterbalanced, ZERO GRAVITY™ screen and door operate independently with ease, making lighting, and loading of this fireplace effortless. When not in use, the flue and outside air damper close all the way to minimize heat loss in the home. Bask in the glow of a wood fire that will add warmth, impact, and luxury to your favorite space.\u003c\/span\u003e\u003c\/p\u003e \u003cdiv class=\"field__item\"\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e42\" Wood Burning Fireplace\u003c\/li\u003e \u003cli\u003eSteel Black Andirons\u003c\/li\u003e \u003cli\u003eHeat Resistant Gloves\u003cspan\u003e\u003c\/span\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e\u003cspan\u003eNot Included\u003c\/span\u003e\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eDecorative Panels (Required to Complete the Unit)\u003c\/li\u003e \u003cli\u003eHeat Circulation Options\u003c\/li\u003e \u003c\/ul\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/article\u003e \u003cdiv class=\"clearfix text-formatted field field--name-field-product-series-features field--type-text-long field--label-hidden field__item\"\u003e \u003cdiv class=\"field__item\"\u003e \u003cdiv class=\"field__item\"\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eClean-burning design\u003c\/li\u003e \u003cli\u003eZERO GRAVITY™ door system for effortless operation\u003c\/li\u003e \u003cli\u003eGlass swings open for easy access\u003c\/li\u003e \u003cli\u003ePresident's Limited Lifetime Warranty\u003c\/li\u003e \u003cli\u003eCompatible with a 10\" diameter chimney\u003c\/li\u003e \u003cli\u003eSteel andirons in a charcoal finish\u003c\/li\u003e \u003cli\u003eOutside air control lever for enhanced efficiency\u003c\/li\u003e \u003cli\u003eHeat-resistant gloves included for safe handling\u003c\/li\u003e \u003c\/ul\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003cul\u003e\u003c\/ul\u003e \u003cul\u003e\u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" style=\"height: 333.239px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"text-align: center; width: 58.2397%; height: 19.6023px;\"\u003e\u003cstrong\u003eModel\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center; width: 38.764%; height: 19.6023px;\"\u003e\u003cstrong\u003eNZ5000\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"text-align: center; width: 58.2397%; height: 19.6023px;\"\u003eWidth\u003c\/td\u003e \u003ctd style=\"text-align: center; width: 38.764%; height: 19.6023px;\"\u003e42\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"text-align: center; width: 58.2397%; height: 19.6023px;\"\u003eHeight\u003c\/td\u003e \u003ctd style=\"text-align: center; width: 38.764%; height: 19.6023px;\"\u003e73\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"text-align: center; width: 58.2397%; height: 19.6023px;\"\u003eDepth\u003c\/td\u003e \u003ctd style=\"text-align: center; width: 38.764%; height: 19.6023px;\"\u003e30\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"text-align: center; width: 58.2397%; height: 19.6023px;\"\u003eViewing Area\u003c\/td\u003e \u003ctd style=\"text-align: center; width: 38.764%; height: 19.6023px;\"\u003e37\" x 27\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"text-align: center; width: 58.2397%; height: 19.6023px;\"\u003eStyle\u003c\/td\u003e \u003ctd style=\"text-align: center; width: 38.764%; height: 19.6023px;\"\u003eTraditional\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 58.2397%;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 38.764%;\"\u003e \u003cspan\u003eWood\u003c\/span\u003e\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 58.2397%;\"\u003e\u003cspan\u003eVent Type\u003c\/span\u003e\u003c\/td\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 38.764%;\"\u003e\u003cspan\u003eVented\u003c\/span\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 58.2397%;\"\u003e\u003cspan\u003eVent Size\u003c\/span\u003e\u003c\/td\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 38.764%;\"\u003e\u003cspan\u003e8\"\u003c\/span\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 58.2397%;\"\u003e\u003cspan\u003eInstallation Type\u003c\/span\u003e\u003c\/td\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 38.764%;\"\u003e\u003cspan\u003eZero Clearance\u003c\/span\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 58.2397%;\"\u003e\u003cspan\u003eFirebox Size (cu. ft.)\u003c\/span\u003e\u003c\/td\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 38.764%;\"\u003e\u003cspan\u003e6.6\u003c\/span\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 58.2397%;\"\u003e\u003cspan\u003eArea Heated (sq. ft.)\u003c\/span\u003e\u003c\/td\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 38.764%;\"\u003e\u003cspan\u003e1000\u003c\/span\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" style=\"width: 100.067%; height: 297.131px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 297.131px;\"\u003e \u003ctd style=\"width: 51.6634%; height: 297.131px;\"\u003e \u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge.png?v=1669452966\" width=\"277\" height=\"277\"\u003e \u003c\/td\u003e \u003ctd style=\"width: 48.0197%; height: 297.131px;\"\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eLimited Lifetime Warranty \u003c\/strong\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Napoleon_Wood_Burning_Fireplaces_Brochure.pdf?v=1627375805\" target=\"_blank\"\u003eDownload Product Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Highcountry_Specification_NZ5000.pdf?v=1627383053\" target=\"_blank\"\u003eDownload Specification Sheet\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Highcountry_Installation_Manual_NZ5000.pdf?v=1627383197\" target=\"_blank\"\u003eDownload Installation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/High_Country_Owners_Manual_NZ5000.pdf?v=1627383053\" target=\"_blank\"\u003eDownload Owner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Brick_Installation_Instructions_NZ5000.pdf?v=1627383053\" target=\"_blank\"\u003eDownload Brick Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Air_Cooled_Chimney_Installation_Instructions_NZ5000.pdf?v=1627383053\" target=\"_blank\"\u003eDownload Air Cooled Chimney Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eCan I remove the safety screen from my fireplace?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eNo. The safety screen cannot be removed from the unit. The law states that all units manufactured since 2015 must have a safety screen. We want to ensure that you and your family are safe, as the glass on the fireplace can become very hot.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eCan I use media kits from different fireplaces?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eUnfortunately, no. Media kits and other items are tested and certified for specific appliances. If that media kit\/element is not listed as an option for the product, you will not be able to use it.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eHow much fuel do fireplaces consume and how much do they cost to operate?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eThis is easily calculated provided that you have the local price of the fuel to be used. 1 cubic foot of natural gas will produce *1000BTU per hour, 1 litre of propane will produce *29,059 BTU per hour and 1 US Gallon will produce *110,000 BTU per hour. (*values may vary slightly, depending on location) The BTU of the fireplace is divided by the BTU value of the fuel to determine the amount of fuel consumed per hour. Example: A natural gas fireplace that has an input of 30,000 BTU per hour consumes 30,000 \/ 1000 = 30 cubic feet\/hour. If the price of natural gas is .35 cents ($0.0035) per cubic foot then 30 cubic feet x .35 = 10.5 cents ($0.105). Therefore the cost of operating one of our 30,000 BTU Natural Gas Fireplaces such as the new GDS28 Gas Stove for one hour is 10.5 cents.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eI would like to put a TV above my fireplace, can I do this safely?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eWhen it comes to putting a TV above the fireplace, we would suggest contacting the manufacturer of the TV to find out the clearances that should be met. Regarding some of our gas fireplaces, there is a section in the manual for TV clearances that we have tested to ensure the TV will not melt if installed as per the manual.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eI’m trying to locate my rating plate and serial number, but I cannot find them. What do I do?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eElectric fireplaces the rating plate will be located on the back of the unit. The serial number will be on the box, back of the unit, sticker located on the outside of the box, and on the front of the unit behind the glass. For gas fireplaces, the rating plate is located in the valve area on a red\/white laminated card. The serial number will be on the box and the front page of your manual if you removed the sticker from the box and put it on there. When it comes to wood fireplaces the rating plate is located on the back of the unit on a metal plate. If the unit is an insert it will be located on either sides that open, or by opening the door and looking for a screw on the bottom left hand side that has a plate that pulls out. The serial number will also be on a sticker on the outside of the box. \u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWhy doesn’t my flame look like the one in the pictures on your website?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eThere are many different reasons the flames will not look exactly like the website. The fuel type, the venting, the location of the fireplace, and where you live, along with many other factors can alter the flame appearance when comparing fireplaces in your home versus the images displayed on our website.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWill a Napoleon Gas Fireplace operate during a power failure?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eYes! All our gas fireplaces incorporate a self-generating millivolt system that operates independently from any outside electrical current. Only accessories such as blowers rely on house current for power and our fireplaces do perform effectively, even without them. If you have an electronic ignition unit you will need to put batteries in the back up in order for it to function as intended. Once the batteries are in the back up you will need to turn the fireplace on like you normally do!\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWill the blower increase the heat output of our fireplaces?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eThe blower is there to circulate the air around the fireplace, depending on what type of front you have on the unit, it will depend on whether you can feel the heat output from the blower. The blower is intended to keep the cavity of your fireplace cooler. Please note the blower will not increase the BTU output on the unit.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eCan I install my new gas fireplace or wood stove myself? I’m very qualified to install this unit, why can’t you just tell me how?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eAll of our Napoleon fireplaces need to be installed by a licensed technician, as it will void the warranty on your unit if it is not. We want to ensure the unit is installed to manufacturing specifications to ensure the safety of you and your family.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWe just purchased a fireplace and there is a smell coming from the unit (not a gas smell) but an odor?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eWhen lit for the first time, the fireplace will emit an odor for a few hours. This is a normal, temporary condition caused by the \"burn-in\" of paints and lubricants used in the manufacturing process (once burned in, this will not occur again). You will need to burn the fireplace continuously, without interruption, for a period of no less than 8 hours with the adjustable flame control set on high. If you have a blower you will need to make sure it is turned off as it inhibits the curing process as it cools off the surfaces it is blowing air across.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWhat products should I use to clean the glass on my fireplace?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003ePlease do NOT use regular window\/glass cleaners on fireplace glass. We recommend using a clean, dry cloth and buffing lightly with a non-abrasive cleaner, ensuring you remove all the cleaner from the glass. Most dealers, hardware stores, and big-box stores sell a specific fireplace cleaner.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eMy unit has a limited lifetime warranty, why aren’t all my parts covered?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eWhen it comes to warranty certain parts are covered for the original homeowner for as long as they own the appliance, but as stated it is a limited lifetime warranty meaning only some parts are covered under this.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWe just received our fireplace and there are missing items.\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eWhen it comes to missing items, you have 30 days to contact your dealer so they can submit a claim to get you the missing items as soon as possible.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWhat are BTU’s?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eBTU’s (British Thermal Units) are a standard of measurement which represent the heat value of any type of energy used to create heat. The amount of fuel that a fireplace will consume per hour is calculated with the BTU value of the fuel it uses to determine the input of that fireplace. BTU values of any type of energy are determined by the actual amount of heat required to increase the temperature of one pound of water, by one degree Fahrenheit.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWhat is a direct vent fireplace?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eDirect vent is a term used to describe a specifically designed fireplace that performs differently from the traditionally vented fireplace which use a chimney. This type of fireplace has a completely sealed combustion chamber which allows it to vent directly out a side wall of the home. One of the benefits of this type of design is that it must draw air necessary for combustion from the outside since the sealed combustion chamber does not allow air to be drawn in from around the fireplace. The co-axial vent system has the exhaust pipe within the air intake pipe which protects any surrounding combustible material from the high temperature of the flue gases as well as preheating the outside air prior to it being introduced to the combustion process.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWhat is AFUE?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eAnnual Fuel Utilization Efficiency is also determined by the results of some specific test conditions but these results are further calculated with other influences such as average daytime and nighttime temperatures, heat loss due to the standing pilot and from cold start up. All sorts of data is calculated to provide the overall average efficiency of the fireplace throughout the year.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWhat is radiant heat?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eRadiant heat is transmitted from a heat source via rays just like rays of sunlight. These rays pass through the air without heating it since only solid objects can absorb the heat they transmit. Dark colours absorb more radiant heat than lighter colours which reflect more of it. This is why light coloured clothing is cooler than dark coloured clothing. All our Napoleon Fireplaces are designed to generate radiant heat into your living room.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e","brand":"Napoleon","offers":[{"title":"Default Title","offer_id":45452379881626,"sku":"NZ5000-T","price":6159.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Napoleon-High-Country-5000-42-Wood-Burning-Fireplace-2.jpg?v=1737266703"},{"product_id":"napoleon-60-high-country-8000-wood-burning-fireplace","title":"Napoleon High Country 8000 60\" Wood Burning Fireplace","description":"\u003carticle class=\"node node--type-fireplaces-product-line node--view-mode-full\" role=\"article\" data-history-node-id=\"160246\"\u003e \u003cdiv class=\"node__content\"\u003e \u003cdiv class=\"clearfix text-formatted field field--name-field-description field--type-text-long field--label-hidden field__item\"\u003e \u003cp\u003e\u003cspan\u003eThe Napoleon High Country™ 8000 wood burning fireplace is inspired by European clean face design and features a huge viewing area. Our exclusive counterbalanced ZERO GRAVITY™ door system operates the screen and heat radiating ceramic glass independently, allowing the fire to be viewed through either the glass, screen or both while making it effortless to light and refuel the fireplace. The large firebox holds up to 50 lbs of wood and is lined with refractory brick. A powerful air wash system keeps the glass clean and the super-boost air induction ports sweep across the ember bed for extremely fast start-ups. The High Country™ is an ideal choice to add class and artistry to your home.\u003c\/span\u003e\u003c\/p\u003e \u003cdiv class=\"field__item\"\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e60\" Wood Burning Fireplace\u003c\/li\u003e \u003cli\u003eSteel Black Andirons\u003c\/li\u003e \u003cli\u003eHeat Resistant Gloves\u003cspan\u003e\u003c\/span\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e\u003cspan\u003eNot Included\u003c\/span\u003e\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eDecorative Panels (Required to Complete the Unit)\u003c\/li\u003e \u003cli\u003eHeat Circulation Options\u003c\/li\u003e \u003c\/ul\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/article\u003e \u003cdiv class=\"clearfix text-formatted field field--name-field-product-series-features field--type-text-long field--label-hidden field__item\"\u003e \u003cdiv class=\"field__item\"\u003e \u003cdiv class=\"field__item\"\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eClean-burning design\u003c\/li\u003e \u003cli\u003eZERO GRAVITY™ door system for effortless operation\u003c\/li\u003e \u003cli\u003ePresident's Limited Lifetime Warranty\u003c\/li\u003e \u003cli\u003eIncluded steel andirons in a charcoal finish\u003c\/li\u003e \u003cli\u003eFlue damper and outside air damper close 100% when not in use\u003c\/li\u003e \u003cli\u003eCompatible with a 10\" diameter chimney\u003c\/li\u003e \u003cli\u003eOutside air control lever for improved efficiency\u003c\/li\u003e \u003cli\u003eHeat-resistant gloves included for safe handlin\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003cul\u003e\u003c\/ul\u003e \u003cul\u003e\u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable style=\"height: 333.239px;\" width=\"100%\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"text-align: center; width: 47.9678%; height: 19.6023px;\"\u003e\u003cstrong\u003eModel\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center; width: 51.7247%; height: 19.6023px;\"\u003e\u003cstrong\u003eNZ8000\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"text-align: center; width: 47.9678%; height: 19.6023px;\"\u003eWidth\u003c\/td\u003e \u003ctd style=\"text-align: center; width: 51.7247%; height: 19.6023px;\"\u003e60\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"text-align: center; width: 47.9678%; height: 19.6023px;\"\u003eHeight\u003c\/td\u003e \u003ctd style=\"text-align: center; width: 51.7247%; height: 19.6023px;\"\u003e81\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"text-align: center; width: 47.9678%; height: 19.6023px;\"\u003eDepth\u003c\/td\u003e \u003ctd style=\"text-align: center; width: 51.7247%; height: 19.6023px;\"\u003e30\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"text-align: center; width: 47.9678%; height: 19.6023px;\"\u003eViewing Area\u003c\/td\u003e \u003ctd style=\"text-align: center; width: 51.7247%; height: 19.6023px;\"\u003e42\" x 28\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"text-align: center; width: 47.9678%; height: 19.6023px;\"\u003eStyle\u003c\/td\u003e \u003ctd style=\"text-align: center; width: 51.7247%; height: 19.6023px;\"\u003eTraditional\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 47.9678%;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 51.7247%;\"\u003e \u003cspan\u003eWood\u003c\/span\u003e\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 47.9678%;\"\u003e\u003cspan\u003eVent Type\u003c\/span\u003e\u003c\/td\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 51.7247%;\"\u003e\u003cspan\u003eVented\u003c\/span\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 47.9678%;\"\u003e\u003cspan\u003eVent Size\u003c\/span\u003e\u003c\/td\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 51.7247%;\"\u003e\u003cspan\u003e10\"\u003c\/span\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 47.9678%;\"\u003e\u003cspan\u003eInstallation Type\u003c\/span\u003e\u003c\/td\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 51.7247%;\"\u003e\u003cspan\u003eZero Clearance\u003c\/span\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 47.9678%;\"\u003e\u003cspan\u003eFirebox Size (cu. ft.)\u003c\/span\u003e\u003c\/td\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 51.7247%;\"\u003e\u003cspan\u003e9.65\u003c\/span\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 19.6023px;\"\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 47.9678%;\"\u003e\u003cspan\u003eArea Heated (sq. ft.)\u003c\/span\u003e\u003c\/td\u003e \u003ctd style=\"height: 19.6023px; text-align: center; width: 51.7247%;\"\u003e\u003cspan\u003e1000\u003c\/span\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable style=\"width: 100.067%; height: 297.131px;\" width=\"100%\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 297.131px;\"\u003e \u003ctd style=\"width: 51.6634%; height: 297.131px;\"\u003e \u003cimg height=\"277\" width=\"277\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge.png?v=1669452966\"\u003e \u003c\/td\u003e \u003ctd style=\"width: 48.0197%; height: 297.131px;\"\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003eLimited Lifetime Warranty \u003c\/strong\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Napoleon_Wood_Burning_Fireplaces_Brochure.pdf?v=1627375805\" target=\"_blank\"\u003eDownload Product Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/NZ8000_Specification_Sheet.pdf?v=1627306325\" target=\"_blank\"\u003eDownload Specification Sheet\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/High-Country-Series-Manual.pdf?v=1627306326\" target=\"_blank\"\u003eDownload Installation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/NZ8000_BRICK_INSTALLATION_INSTRUCTIONS.pdf?v=1627375805\" target=\"_blank\"\u003eDownload Brick Installation Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eCan I remove the safety screen from my fireplace?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eNo. The safety screen cannot be removed from the unit. The law states that all units manufactured since 2015 must have a safety screen. We want to ensure that you and your family are safe, as the glass on the fireplace can become very hot.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eCan I use media kits from different fireplaces?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eUnfortunately, no. Media kits and other items are tested and certified for specific appliances. If that media kit\/element is not listed as an option for the product, you will not be able to use it.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eHow much fuel do fireplaces consume and how much do they cost to operate?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eThis is easily calculated provided that you have the local price of the fuel to be used. 1 cubic foot of natural gas will produce *1000BTU per hour, 1 litre of propane will produce *29,059 BTU per hour and 1 US Gallon will produce *110,000 BTU per hour. (*values may vary slightly, depending on location) The BTU of the fireplace is divided by the BTU value of the fuel to determine the amount of fuel consumed per hour. Example: A natural gas fireplace that has an input of 30,000 BTU per hour consumes 30,000 \/ 1000 = 30 cubic feet\/hour. If the price of natural gas is .35 cents ($0.0035) per cubic foot then 30 cubic feet x .35 = 10.5 cents ($0.105). Therefore the cost of operating one of our 30,000 BTU Natural Gas Fireplaces such as the new GDS28 Gas Stove for one hour is 10.5 cents.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eI would like to put a TV above my fireplace, can I do this safely?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eWhen it comes to putting a TV above the fireplace, we would suggest contacting the manufacturer of the TV to find out the clearances that should be met. Regarding some of our gas fireplaces, there is a section in the manual for TV clearances that we have tested to ensure the TV will not melt if installed as per the manual.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eI’m trying to locate my rating plate and serial number, but I cannot find them. What do I do?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eElectric fireplaces the rating plate will be located on the back of the unit. The serial number will be on the box, back of the unit, sticker located on the outside of the box, and on the front of the unit behind the glass. For gas fireplaces, the rating plate is located in the valve area on a red\/white laminated card. The serial number will be on the box and the front page of your manual if you removed the sticker from the box and put it on there. When it comes to wood fireplaces the rating plate is located on the back of the unit on a metal plate. If the unit is an insert it will be located on either sides that open, or by opening the door and looking for a screw on the bottom left hand side that has a plate that pulls out. The serial number will also be on a sticker on the outside of the box. \u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWhy doesn’t my flame look like the one in the pictures on your website?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eThere are many different reasons the flames will not look exactly like the website. The fuel type, the venting, the location of the fireplace, and where you live, along with many other factors can alter the flame appearance when comparing fireplaces in your home versus the images displayed on our website.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWill a Napoleon Gas Fireplace operate during a power failure?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eYes! All our gas fireplaces incorporate a self-generating millivolt system that operates independently from any outside electrical current. Only accessories such as blowers rely on house current for power and our fireplaces do perform effectively, even without them. If you have an electronic ignition unit you will need to put batteries in the back up in order for it to function as intended. Once the batteries are in the back up you will need to turn the fireplace on like you normally do!\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWill the blower increase the heat output of our fireplaces?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eThe blower is there to circulate the air around the fireplace, depending on what type of front you have on the unit, it will depend on whether you can feel the heat output from the blower. The blower is intended to keep the cavity of your fireplace cooler. Please note the blower will not increase the BTU output on the unit.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eCan I install my new gas fireplace or wood stove myself? I’m very qualified to install this unit, why can’t you just tell me how?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eAll of our Napoleon fireplaces need to be installed by a licensed technician, as it will void the warranty on your unit if it is not. We want to ensure the unit is installed to manufacturing specifications to ensure the safety of you and your family.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWe just purchased a fireplace and there is a smell coming from the unit (not a gas smell) but an odor?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eWhen lit for the first time, the fireplace will emit an odor for a few hours. This is a normal, temporary condition caused by the \"burn-in\" of paints and lubricants used in the manufacturing process (once burned in, this will not occur again). You will need to burn the fireplace continuously, without interruption, for a period of no less than 8 hours with the adjustable flame control set on high. If you have a blower you will need to make sure it is turned off as it inhibits the curing process as it cools off the surfaces it is blowing air across.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWhat products should I use to clean the glass on my fireplace?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003ePlease do NOT use regular window\/glass cleaners on fireplace glass. We recommend using a clean, dry cloth and buffing lightly with a non-abrasive cleaner, ensuring you remove all the cleaner from the glass. Most dealers, hardware stores, and big-box stores sell a specific fireplace cleaner.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eMy unit has a limited lifetime warranty, why aren’t all my parts covered?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eWhen it comes to warranty certain parts are covered for the original homeowner for as long as they own the appliance, but as stated it is a limited lifetime warranty meaning only some parts are covered under this.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWe just received our fireplace and there are missing items.\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eWhen it comes to missing items, you have 30 days to contact your dealer so they can submit a claim to get you the missing items as soon as possible.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWhat are BTU’s?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eBTU’s (British Thermal Units) are a standard of measurement which represent the heat value of any type of energy used to create heat. The amount of fuel that a fireplace will consume per hour is calculated with the BTU value of the fuel it uses to determine the input of that fireplace. BTU values of any type of energy are determined by the actual amount of heat required to increase the temperature of one pound of water, by one degree Fahrenheit.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWhat is a direct vent fireplace?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eDirect vent is a term used to describe a specifically designed fireplace that performs differently from the traditionally vented fireplace which use a chimney. This type of fireplace has a completely sealed combustion chamber which allows it to vent directly out a side wall of the home. One of the benefits of this type of design is that it must draw air necessary for combustion from the outside since the sealed combustion chamber does not allow air to be drawn in from around the fireplace. The co-axial vent system has the exhaust pipe within the air intake pipe which protects any surrounding combustible material from the high temperature of the flue gases as well as preheating the outside air prior to it being introduced to the combustion process.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWhat is AFUE?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eAnnual Fuel Utilization Efficiency is also determined by the results of some specific test conditions but these results are further calculated with other influences such as average daytime and nighttime temperatures, heat loss due to the standing pilot and from cold start up. All sorts of data is calculated to provide the overall average efficiency of the fireplace throughout the year.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003e\u003cspan\u003eWhat is radiant heat?\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cspan\u003eRadiant heat is transmitted from a heat source via rays just like rays of sunlight. These rays pass through the air without heating it since only solid objects can absorb the heat they transmit. Dark colours absorb more radiant heat than lighter colours which reflect more of it. This is why light coloured clothing is cooler than dark coloured clothing. All our Napoleon Fireplaces are designed to generate radiant heat into your living room.\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e \u003c\/p\u003e","brand":"Napoleon","offers":[{"title":"Default Title","offer_id":45452434309274,"sku":"NZ8000","price":15139.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Napoleon-High-Country-8000-60-Wood-Burning-Fireplace-2.jpg?v=1737269497"},{"product_id":"amantii-lynwood-w76-cast-iron-freestanding-wood-burning-stove","title":"Amantii Lynwood W76 Cast Iron Freestanding Wood Burning Stove","description":"\u003ch2\u003eLynwood W76 Wood Burning Stove with Cast Iron Door, Black Colour Finish\u003c\/h2\u003e \u003cp\u003eThe Sierra Flame Lynwood W76 is a welcome addition for wood burners everywhere, and is what a wood-burning stove should be: efficient, low emissions, and provides great flames with a maximum viewing area.\u003c\/p\u003e \u003cp\u003eVersatile, the Lynwood W76 wood burning stove adapts to any room and will create a cozy atmosphere in any space.\u003c\/p\u003e \u003cp\u003eEPA 2020 certified, the Lynwood W76 wood burning stove brings warmth without compromising on air quality.\u003c\/p\u003e \u003cp\u003eWith its elegantly refined aesthetics, the W76 not only enhances the visual appeal of wood heating but also revolutionizes the essence of the experience. Crafted from environmentally conscious materials, this cast-iron, non-catalytic fireplace has earned EPA certification, boasting an exceptionally low particle emissions rate.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003eBehind its expansive doors lies a combustion chamber designed to accommodate a remarkable quantity of logs, ensuring prolonged hours of warmth while adhering to the highest environmental standards. The W76 is a testament to the harmonious blend of aesthetic sophistication and eco-friendly functionality, offering a heating solution that is as visually appealing as it is environmentally responsible.\u003c\/p\u003e \u003cp\u003eStay cozy during the cold months and make the Amantii Lynwood W-76 the centerpiece of your home. Rediscover the joy of a roaring fire and the unmatched comfort it brings.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e*Mandatory to complete the unit:\u003c\/strong\u003e \u003cem\u003eReduce Clearance Heat Shield  \u003c\/em\u003e\u003cbr\u003e\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eLynwood W76 Cast Iron Wood Stove\u003c\/li\u003e \u003cli\u003eAsh Drawer \u003c\/li\u003e \u003cli\u003eCeramic Glass \u003c\/li\u003e \u003cli\u003eAsh Lip \u003c\/li\u003e \u003cli\u003eBroad-spectrum Air Damper\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003e\u003cspan\u003eFeatures\u003c\/span\u003e\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003cspan\u003e\u003cstrong\u003eHigh Efficiency:\u003c\/strong\u003e Maximize heat output while minimizing wood consumption.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003e\u003cstrong\u003eLarge Viewing Window: \u003c\/strong\u003eEnjoy the mesmerizing flames through the expansive glass door.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003e\u003cstrong\u003eDurable Construction: \u003c\/strong\u003eBuilt with high-quality materials to ensure longevity and reliability.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003e\u003cstrong\u003eClassic Design: \u003c\/strong\u003eAdds a touch of elegance and traditional style to any room.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003e2020 EPA Compliant\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e78% Maximum Efficiency\u003c\/li\u003e \u003cli\u003e13,784 to 57,674 BTU\/hr\u003c\/li\u003e \u003cli\u003eHeats up 2000 ft²\u003c\/li\u003e \u003cli\u003eMaximum Log size – 21″\u003c\/li\u003e \u003cli\u003eMassive glass for fire viewing\u003c\/li\u003e \u003cli\u003eUp to 8 hrs of burn time\u003c\/li\u003e \u003cli\u003eCertified for mobile home and alcove installation\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eIDEAL APPLICATIONS\u003c\/h2\u003e \u003cul\u003e \u003cli\u003ePerfect for the cabin • Basements\u003c\/li\u003e \u003cli\u003eLiving rooms\u003c\/li\u003e \u003cli\u003eDen or office\u003c\/li\u003e \u003cli\u003eBedrooms\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eDimensions\u003cbr\u003e \u003c\/td\u003e \u003ctd\u003e30.75\" W x 32.62\" H x 22.62\" D\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eType\u003c\/td\u003e \u003ctd\u003eSolid Fuel Room Heater\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eType of Combustion\u003c\/td\u003e \u003ctd\u003eNon-catalytic\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eDry Cordwood (15% moisture)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eMain Material\u003c\/td\u003e \u003ctd\u003eCast Iron\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFirebox Isolation\u003c\/td\u003e \u003ctd\u003eVermiculite\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFlue Exit\u003c\/td\u003e \u003ctd\u003e6” (150 mm) Back to top connector\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eRecommended Heating Area\u003c\/td\u003e \u003ctd\u003e450 to 2,000 ft.2 (42 to 185 m2)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eNominal Firebox Volume\u003c\/td\u003e \u003ctd\u003e1.55 ft.3 (0.044 m3)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eMaximum Burn Time 1\u003c\/td\u003e \u003ctd\u003e14 hours\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eMaximum Heat Output (dry cordwood) 2\u003c\/td\u003e \u003ctd\u003e57,700 BTU\/h (16.91 kW)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eOverall Heat Output Rate (min. to max.) 2 3\u003c\/td\u003e \u003ctd\u003e13,784 BTU\/h to 57,684 BTU\/h (4.04 kW to 16.91 kW)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eAverage Overall Efficiency 3\u003c\/td\u003e \u003ctd\u003e71% (HHV) 4 76% (LHV) 5\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eOptimum Efficiency 5\u003c\/td\u003e \u003ctd\u003e78%\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eAverage Particulate Emissions Rate 7\u003c\/td\u003e \u003ctd\u003e 1.81 g\/h (EPA\/CSA B415.1-10)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eAverage CO5\u003c\/td\u003e \u003ctd\u003e120 g\/h\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eEmission Rate (G\/Hr)\u003c\/td\u003e \u003ctd\u003e1.35\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eHeat Output (btu\/hr)\u003c\/td\u003e \u003ctd\u003e13,741 – 44,772\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eActual Measured Efficiency(CSA B415.1)\u003c\/td\u003e \u003ctd\u003e70.2\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCertification\u003c\/td\u003e \u003ctd\u003eEPA 2020\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eMaximal wood load (kg)\u003c\/td\u003e \u003ctd\u003e10.5\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eMaximal wood load (lbs) \u003cbr\u003e \u003c\/td\u003e \u003ctd\u003e23.14\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eMaximal log size \u003cbr\u003e \u003c\/td\u003e \u003ctd\u003e21 inches\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCombustion chamber size (dm3) \u003cbr\u003e \u003c\/td\u003e \u003ctd\u003e44.4\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCombustion chamber size (cu ft) \u003cbr\u003e \u003c\/td\u003e \u003ctd\u003e1.57\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eTotal Weight (kg) \u003cbr\u003e \u003c\/td\u003e \u003ctd\u003e217\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eTotal Weight (lbs) \u003cbr\u003e \u003c\/td\u003e \u003ctd\u003e478.4\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eDimensions\u003cbr\u003e \u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/LYNWOOD_-W76.png?v=1727215878\"\u003e\u003c\/p\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/5-Years.jpg?v=1686812441\" width=\"143\" height=\"143\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/5-Years.jpg?v=1686812441\" data-mce-style=\"display: block; margin-left: auto; margin-right: auto;\" data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca title=\"Product Brochure\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lynwood_Brochure.pdf?v=1613476516\" target=\"_blank\"\u003e Product Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca title=\"Product Specification\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Sierra_Flame_-_Lynwood_W76_Tech_Spec.pdf?v=1613476514\" target=\"_blank\"\u003e\u003cspan data-mce-fragment=\"1\"\u003eProduct \u003c\/span\u003eSpecification\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca title=\"Product Manual\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Lynwood_W76_by_Sierra_Flame_Manual.pdf?v=1727216157\" target=\"_blank\"\u003e\u003cspan data-mce-fragment=\"1\"\u003eProduct\u003c\/span\u003e Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca title=\"Heat Shield Installation Instructions\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lynwood_-_Heat_Shield_Installation_Instructions.pdf?v=1613476514\" target=\"_blank\"\u003eHeat Shield Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e","brand":"Amantii","offers":[{"title":"Default Title","offer_id":45509469995162,"sku":"Lynwood-W76","price":4599.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Amantii-Lynwood-W76-Cast-Iron-Freestanding-Wood-Burning-Stove-2.webp?v=1738706028"},{"product_id":"heatilator-element-36-traditional-uninsulated-radiant-heat-wood-burning-fireplace","title":"Heatilator Element 36\" Traditional Uninsulated Radiant Heat Wood Burning Fireplace","description":"\u003cp\u003eLarge Viewing Area, Richly Detailed\u003c\/p\u003e \u003cp\u003eThe Element helps you get the most out of a roaring wood fire with its luxuriously large viewing area and virtually invisible smoke shield. A richly-colored, textured interior creates the look of traditional masonry. The user-friendly damper and Heatilator warranty combine to make the Element the best value in its class!\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit, Radiant Heat\u003c\/li\u003e \u003cli\u003eFront Access Damper Handle\u003c\/li\u003e \u003cli\u003eAsh Lip\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eTraditional Refractory Lining\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eUL Listed\u003c\/li\u003e \u003cli\u003eUninsulated Firebox\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eGlass Bi-Fold Doors\u003c\/li\u003e \u003cli\u003eLog Set\/Hearth Kit\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003cli\u003eHearth Extension (Required)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eInsulated\/Uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in 36\" or 42\" viewing areas\u003c\/li\u003e \u003cli\u003eEasy-to-Operate Damper - Keeps operation clean and easy with a damper that is simple to locate and adjust.\u003c\/li\u003e \u003cli\u003eConvenient Ash Lip - Prevents ash from falling out of the hearth, keeping your floor clean and safe.\u003c\/li\u003e \u003cli\u003eInvisible Smoke Shield - Makes staying comfortable even easier by ensuring that smoke goes up and out the chimney.\u003c\/li\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003cli\u003eA hearth extension is required\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eItem Number\u003c\/td\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eEL36\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eBrand Name\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eSeries\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eElement\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eModel\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eElement 36\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eFuel Type\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eViewing Area\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e36\" x 21\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e100,000\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2 data-mce-fragment=\"1\"\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41\" (1041mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" (1066mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e23-3\/4\" (603mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" (1066mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e39-1\/2\" (1003mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e39-3\/4\" (1009mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e21-3\/8\" (542mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e21-1\/2\" (546mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e36\" x 21\" (914mm x 533mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Element.jpg?v=1704844741\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Element.jpg?v=1704844741\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Element.jpg?v=1704844741\" target=\"_blank\"\u003eElement Series - Product Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4044_188.pdf?v=1704845130\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4044_132.pdf?v=1704845160\" target=\"_blank\"\u003eInstallation Manual (Pre Aug 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4044_187.pdf?v=1704845221\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/EL36.pdf?v=1704845633\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Element_EL36_ArchGuide.pdf?v=1704845778\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Element.rfa?v=1704845268\" target=\"_blank\"\u003eRevit BIM\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_306.pdf?v=1704750897\" target=\"_blank\"\u003eFireside Realwood FRW124 Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_304.pdf?v=1704751044\" target=\"_blank\"\u003eMatchlight Hearth Kits Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35123.pdf?v=1704751123\" target=\"_blank\"\u003eCAK4A Chimney Air Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4014_107.pdf?v=1704845415\" target=\"_blank\"\u003eRound Termination Top Vent Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4044_176.pdf?v=1704845476\" target=\"_blank\"\u003eField Fix Kit for Outside Air (Element, RH) - 4044-176 Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554265358490,"sku":"EL36","price":1239.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Element-36-Traditional-Uninsulated-Radiant-Heat-Wood-Burning-Fireplace-2.webp?v=1740103772"},{"product_id":"heatilator-icon-100-50-traditional-radiant-heat-wood-burning-fireplace-with-herringbone-refractory","title":"Heatilator Icon 100 50\" Traditional Radiant Heat Wood Burning Fireplace With Herringbone Refractory","description":"\u003cp\u003eThe Icon is the industry's largest wood-burning fireplace. An expansive viewing area and attractive firebox catch your eyes from across the room, while impressive fires keep you warm and relaxed. Enjoy classic masonry looks and performance—without the cost of a custom-built fireplace. Highlight your favorite space and let the Icon roar.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eColored Refractory Lining\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003c\/li\u003e \u003cli\u003eRadiant Heat\u003c\/li\u003e \u003cli\u003eInsulated\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eUL Listed\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003c\/li\u003e \u003cli\u003eMesh Doors\u003c\/li\u003e \u003cli\u003eHearth Extension\u003c\/li\u003e \u003cli\u003eInsulated\/Uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eThree sizes available; 36\", 42\" and 50\"\u003c\/li\u003e \u003cli\u003eChoose from Traditional Multi-Colored or Herringbone Refractory:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003c\/li\u003e \u003cli\u003eNo Glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003c\/li\u003e \u003cli\u003eClean-face design enables finishing materials to be applied up to firebox opening\u003c\/li\u003e \u003cli\u003eSL1100 Series venting\u003c\/li\u003e \u003cli\u003eTested and listed to UL safety standards\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eItem Number\u003c\/td\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eI100H\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eBrand Name\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eSeries\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eIcon 100\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eModel\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eICON 100 50\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eFuel Type\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eViewing Area\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e50\" x 33\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2 data-mce-fragment=\"1\"\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e60-5\/8\" (1540mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e61-5\/8\" (1565mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-5\/8\" (1057mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e61-5\/8\" (1565mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e70-1\/2\" (1791mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e71\" (1803mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e29-1\/2\" (749mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e30-1\/2\" (775mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e50\" x 33\" (1270mm x 838mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Icon.jpg?v=1704848110\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1021U.pdf?v=1704849002\" target=\"_blank\"\u003eIcon Series - Product Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_263.pdf?v=1704753793\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_263.pdf?v=1704753793\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_264.pdf?v=1704850841\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_264.pdf?v=1704850841\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/I100CT_I100H.pdf?v=1704852351\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Icon_I100_ArchGuide.pdf?v=1704852482\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_323.pdf?v=1704849122\" target=\"_blank\"\u003eGrand Oak Hearth Kit GO24-30-318-324-330-IPI-NG or LP-HK Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_322.pdf?v=1704849135\" target=\"_blank\"\u003eGrand Oak Hearth Kit GO24-30MTCH-HK Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24.pdf?v=1704852209\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24.pdf?v=1704852209\"\u003eGO24 Service Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24-IPI.pdf?v=1704852235\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24-IPI.pdf?v=1704852235\"\u003eGO24-IPI Service Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_327.pdf?v=1704849345\" target=\"_blank\"\u003eGrand Oak Log Set GO30 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_317.pdf?v=1704759886\" target=\"_blank\"\u003eGrand Oak Log Set GO30 Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_328.pdf?v=1704759900\" target=\"_blank\"\u003eGrand Oak Log Set GO318 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_329.pdf?v=1704849461\" target=\"_blank\"\u003eGrand Oak Log Set GO324 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_330.pdf?v=1704849468\" target=\"_blank\"\u003eGrand Oak Log Set GO330 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_300.pdf?v=1704759949\" target=\"_blank\"\u003eGrand Oak Matchlight Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_237.pdf?v=1704849652\" target=\"_blank\"\u003eContour Mesh Doors Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4015_062.pdf?v=1704850530\" target=\"_blank\"\u003eDM100 Glass Doors Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_026.pdf?v=1704849736\" target=\"_blank\"\u003eGrand Vista Mesh Door Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35268.pdf?v=1704849780\" target=\"_blank\"\u003eCAK5A Chimney Air Kit\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4042_617.pdf?v=1704849892\" target=\"_blank\"\u003eSRV4042-619 SRV4042-618 Firebox Support Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4014_107.pdf?v=1704845415\" target=\"_blank\"\u003eTR-TVK - Round Termination Top Vent Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554270994586,"sku":"I100H","price":4549.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Icon-100-50-Traditional-Radiant-Heat-Wood-Burning-Fireplace-With-Herringbone-Refractory-2.webp?v=1740103844"},{"product_id":"heatilator-icon-60-36-traditional-radiant-heat-wood-burning-fireplace-with-multiple-colored-refractory","title":"Heatilator Icon 60 36\" Traditional Radiant Heat Wood Burning Fireplace With Multiple-Colored Refractory","description":"\u003cp\u003eThe Icon is the industry's largest wood-burning fireplace. An expansive viewing area and attractive firebox catch your eyes from across the room, while impressive fires keep you warm and relaxed. Enjoy classic masonry looks and performance—without the cost of a custom-built fireplace. Highlight your favorite space and let the Icon roar.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eColored Refractory Lining\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003c\/li\u003e \u003cli\u003eRadiant Heat\u003c\/li\u003e \u003cli\u003eInsulated\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eUL Listed\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003c\/li\u003e \u003cli\u003eMesh Doors\u003c\/li\u003e \u003cli\u003eHearth Extension\u003c\/li\u003e \u003cli\u003eInsulated\/Uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eThree sizes available; 36\", 42\" and 50\"\u003c\/li\u003e \u003cli\u003eChoose from Traditional Multi-Colored or Herringbone Refractory:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003c\/li\u003e \u003cli\u003eNo Glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003c\/li\u003e \u003cli\u003eClean-face design enables finishing materials to be applied up to firebox opening\u003c\/li\u003e \u003cli\u003eSL1100 Series venting\u003c\/li\u003e \u003cli\u003eTested and listed to UL safety standards\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eItem Number\u003c\/td\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eI60CT\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eBrand Name\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eSeries\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eIcon 60\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eModel\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eICON 60 36\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eFuel Type\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eViewing Area\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e36\" x 28-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2 data-mce-fragment=\"1\"\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e44-1\/2\" (1130mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e45-1\/2\" (1156mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e28-5\/8\" (727mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e45-1\/2\" (1156mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e59-1\/4\" (1505mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e59-3\/4\" (1518mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e27-1\/2\" (699mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e28\" (711mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e36\" x 28-1\/2\" (914mm x 724mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Icon.jpg?v=1704848110\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1021U.pdf?v=1704849002\" target=\"_blank\"\u003eIcon Series - Product Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_260.pdf?v=1704851684\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_260.pdf?v=1704851684\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_250.pdf?v=1704851713\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_250.pdf?v=1704851713\" target=\"_blank\"\u003eInstallation Manual (Pre March 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_261.pdf?v=1704851335\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_261.pdf?v=1704851335\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/I60CT_I60H.pdf?v=1704852313\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Icon_I60_ArchGuide.pdf?v=1704852468\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_323.pdf?v=1704849122\" target=\"_blank\"\u003eGrand Oak Hearth Kit GO24-30-318-324-330-IPI-NG or LP-HK Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_322.pdf?v=1704849135\" target=\"_blank\"\u003eGrand Oak Hearth Kit GO24-30MTCH-HK Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24.pdf?v=1704852209\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24.pdf?v=1704852209\" target=\"_blank\"\u003eGO24 Service Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24-IPI.pdf?v=1704852235\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24-IPI.pdf?v=1704852235\" target=\"_blank\"\u003eGO24-IPI Service Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_327.pdf?v=1704849345\" target=\"_blank\"\u003eGrand Oak Log Set GO30 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_317.pdf?v=1704759886\" target=\"_blank\"\u003eGrand Oak Log Set GO30 Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_328.pdf?v=1704759900\" target=\"_blank\"\u003eGrand Oak Log Set GO318 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_329.pdf?v=1704849461\" target=\"_blank\"\u003eGrand Oak Log Set GO324 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_330.pdf?v=1704849468\" target=\"_blank\"\u003eGrand Oak Log Set GO330 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_300.pdf?v=1704759949\" target=\"_blank\"\u003eGrand Oak Matchlight Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_237.pdf?v=1704849652\" target=\"_blank\"\u003eContour Mesh Doors Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/33797.pdf?v=1704849692\" target=\"_blank\"\u003eDM6036 \u0026amp; DM8042 Glass Doors Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_026.pdf?v=1704849736\" target=\"_blank\"\u003eGrand Vista Mesh Door Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35268.pdf?v=1704849780\" target=\"_blank\"\u003eCAK5A Chimney Air Kit\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4042_617.pdf?v=1704849892\" target=\"_blank\"\u003eSRV4042-619 SRV4042-618 Firebox Support Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4014_107.pdf?v=1704845415\" target=\"_blank\"\u003eTR-TVK - Round Termination Top Vent Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554271027354,"sku":"I60CT","price":2259.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Icon-60-36-Traditional-Radiant-Heat-Wood-Burning-Fireplace-With-Multiple-Colored-Refractory-2.webp?v=1740103851"},{"product_id":"heatilator-accelerator-36-traditional-heat-circulating-wood-burning-fireplace-with-herringbone-refractory","title":"Heatilator Accelerator 36\" Traditional Heat-Circulating Wood Burning Fireplace With Herringbone Refractory","description":"\u003cp\u003eCraftsmanship and Performance\u003c\/p\u003e \u003cp\u003eThe Accelerator features meticulous craftsmanship for robust fires and an impressive appearance. Multiple fronts and traditional or herringbone brick panels add individual style to the Accelerator’s valued performance.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit (Heat Circulating Version)\u003c\/li\u003e \u003cli\u003eHerringbone Colored Refractory Lining\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eInsulated\/UL Listed\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eFront Access Damper Handle\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eAsh Lip\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003c\/li\u003e \u003cli\u003eGas Log Set\/Hearth Kit\u003c\/li\u003e \u003cli\u003eFan Kit\u003c\/li\u003e \u003cli\u003eFloor Protector\u003c\/li\u003e \u003cli\u003eInsulated\/uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in 36\" 42\" viewing areas\u003c\/li\u003e \u003cli\u003eChoose from Traditional or Herringbone Refractory:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eChoose from Heat Circulating or Radiant Heat Versions:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eRadiant Heat - Emits warmth passively, with no fan required.\u003c\/li\u003e \u003cli\u003eHeat-Circulating Firebox - Distributes heat quickly throughout your room to bring it up to cozy warmth.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eItem Number\u003c\/td\u003e \u003ctd\u003eA36CH\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBrand Name\u003c\/td\u003e \u003ctd\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSeries\u003c\/td\u003e \u003ctd\u003eAccelerator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003eA36R\/A36C 36\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e36\" x 23-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd\u003e100,000\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" (1066mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e45-1\/2\" (1156mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e28-1\/4\" (718mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e45-1\/2\" (1156mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-3\/8\" (1051mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-1\/2\" (1054mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e22-3\/4\" (578mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e23\" (584mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e36\" x 23-3\/8\" (914mm x 594mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.jpg?v=1704748940\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\"\u003eProduct Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_262.pdf?v=1704751812\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/28396.pdf?v=1704751919\" target=\"_blank\"\u003eInstallation Manual (Pre-Aug 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_263.pdf?v=1704753793\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/A36C.pdf?v=1704752066\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator_A36_ArchGuide.pdf?v=1704750598\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator_A36_ArchGuide.pdf?v=1704750598\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_306.pdf?v=1704750897\" target=\"_blank\"\u003eFireside Realwood FRW124 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_310.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 18 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_311.pdf?v=1704750950\" target=\"_blank\"\u003eFireside Supreme Oak 24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_312.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 30 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_308.pdf?v=1704751008\" target=\"_blank\"\u003eFireside Versawood FVW24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_304.pdf?v=1704751044\" target=\"_blank\"\u003eMatchlight Hearth Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31170.pdf?v=1704751106\" target=\"_blank\"\u003eAK22 Outside Air Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35123.pdf?v=1704751123\" target=\"_blank\"\u003eCAK4A Chimney Air Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_238.pdf?v=1704751170\" target=\"_blank\"\u003eCountour Mesh Door Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31447.pdf?v=1704751192\" target=\"_blank\"\u003eFK23 Fan Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4015_178_GGD36BK-GGD42BK_Glass_Door_Kit_Installation_Instructions.pdf?v=1704751250\" target=\"_blank\"\u003eGasketed Glass Door Instructions (Heat Circulating Model Only)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_025.pdf?v=1704751255\" target=\"_blank\"\u003eGrand Vista Mesh Door Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554271060122,"sku":"A36CH","price":1619.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Accelerator-36-Traditional-Heat-Circulating-Wood-Burning-Fireplace-With-Herringbone-Refractory-2.webp?v=1740103856"},{"product_id":"heatilator-cottagewood-42-traditional-outdoor-wood-burning-fireplace-with-gray-herringbone-refractory","title":"Heatilator Cottagewood 42\" Traditional Outdoor Wood Burning Fireplace with Gray Herringbone Refractory","description":"\u003cp\u003eGather with family and friends around the crackle and aroma of a blazing fire, as you take the chill off evenings and extend the outdoor season. The Cottagewood outdoor fireplace offers an open-hearth experience, enriching your connection to the fire itself and the people around it. \u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eMineral Gray Traditional or Herringbone Refractory Liners\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eConvenient Damper Control\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStainless Steel Facings\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStainless Steel safety Screens\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBlack Grate\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eUL\/ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eFlex Duct (Required to Complete)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBi-Fold Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Logs\/Log Set\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDrain Pan\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eExtended Smoke Shelf\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in two sizes - Fits your space and design vision with viewing area options of 36\" and 42\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eZero Clearance Installation - Enables you to install your fireplace flush with flooring for the most authentic look available.\u003c\/li\u003e \u003cli\u003e36\" or 42\" wide openings\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eTuckaway stainless-steel screens for open view of flames or to keep sparks in\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eEasy damper control for airflow\/smoke control on enclosed patios\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eSafe on a wood or composite deck with a 20\" protective hearth apron\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eMineral Gray traditional or herringbone brick interior panels\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBlack painted grate keeps logs in place and burns more efficiently\u003cbr\u003e \u003c\/li\u003e \u003cli\u003ePlace freestanding or next to an exterior wall\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL1100 series chimney. See Venting section.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eExtended smoke shield in the ODCTGWD-FSK (36\/42) is for freestanding fireplace installs and reduces min vent height to 9.5'. See install manual for all requirements.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCanada uses SL400 series chimney and requires SLA-10 and CAK5A\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable style=\"width: 100.079%; height: 257.366px;\" width=\"100%\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eBrand\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eItem Number\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eODCTGWD-42H\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eModel Name\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eCottagewood 42\" Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eProduct Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eFireplace\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eWood Burning\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eViewing Area\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e28-1\/2\" H x 42\" W\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Front Width (A)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e51-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Back Width (B)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e51-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Height\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e59-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Depth\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e28-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Front Width (A)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e50-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Back Width (B)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e34-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Height\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e59-1\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Depth\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e27-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CottagewoodSpec1.jpg?v=1718455626\" alt=\"\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CottagewoodSpec2.jpg?v=1718455664\" alt=\"\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CottagewoodSpec3.jpg?v=1718455678\" alt=\"\"\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\" rel=\"noopener\" target=\"_blank\"\u003eOutdoor Lifestyle Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_36-42__Install_4108-901.pdf?v=1718456250\" rel=\"noopener\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_36-42_Owners_4108-900.pdf?v=1718456222\" rel=\"noopener\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/ODCTGWD-42.pdf?v=1718457070\" target=\"_blank\" rel=\"noopener\"\u003eService Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood42-ArchitectGuide.pdf?v=1718457075\" target=\"_blank\" rel=\"noopener\"\u003eArchitect Guide\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_Drain_Pan_Install_4108-905.pdf?v=1718456310\" rel=\"noopener\" target=\"_blank\"\u003eDrain Pan Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_Extended_Smoke_Shield_Install_4108-971.pdf?v=1718456315\" rel=\"noopener\" target=\"_blank\"\u003eExtended Smoke Shield Instructions\u003c\/a\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4150-960_Courtyard-Vent-Free-Conversion-Plate_Install.pdf?v=1694292301\" target=\"_blank\"\u003e\u003c\/a\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd\u003eOutdoor Lifestyles by Hearth \u0026amp; Home Technologies™ Limited Lifetime Warranty.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003cbr\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"text-align: left;\"\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Heatilator's IntelliFire Touch Controls?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eIntelliFire Touch is our most advanced intermittent-pilot ignition system, which makes operating your fireplace simple, smart and safe.\u003c\/p\u003e \u003cp\u003eSelect from the IntelliFire app, touchscreen remote control or wireless wall switch for a solution that fits your lifestyle.\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HeatilatorRemote_600x600.webp?v=1700826465\" style=\"margin-bottom: 15px; float: left;\" data-mce-style=\"margin-bottom: 15px; float: left;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HeatilatorRemote_600x600.webp?v=1700826465\" data-mce-selected=\"1\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire App\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe IntelliFire app provides smart control for the way you live. Control your fire from anywhere so a cozy environment greets you when you walk in the door. You can even control your fireplace with the sound of your voice!\u003c\/p\u003e \u003cp\u003eTo sync your fireplace with the app, installation of the IntelliFire WiFi Module is required.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1110U_IFA-brochure.pdf?v=1700826571\" target=\"_blank\"\u003eIntelliFire App Brochure\u003c\/a\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/hearthnhome.getbynder.com\/transform\/0eceecfd-4bec-4ac2-84f6-fadc887a88b4\/HNG_IntelliFire-App-2x-jpg?io=transform:fill,width:620\" alt=\"\" style=\"float: left;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC400 Touchscreen Remote Control\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGone are the days of stacking wood and blowing on newspaper to nurture a spark. With the RC400 remote control, you can control all the features of your fireplace, from flame height to fan speed, with a quick tap of your finger. Safety features include a child lock and timer mode, allowing enjoyment of your fireplace with total peace of mind.\u003c\/p\u003e \u003cp\u003eThe RC400 is available as a standard or optional control.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/hearthnhome.getbynder.com\/transform\/54f0c52b-9a7e-4067-861b-3dc74090f98d\/HNG_RC400-touchscreen-control-2x-jpg?io=transform:fill,width:620\" alt=\"\" style=\"float: left;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC150 Wireless Wall Switch\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWith the flip of a switch, enjoy instant ambiance. It doesn’t get simpler than that! Installation of the RC150 battery-operated wall switch is a cinch, too, with no special wiring required. You can also stash the switch in a drawer if you’d prefer to leave your walls unadorned! Live in a cold climate? Turn on climate mode to reduce condensation on your fireplace glass.\u003c\/p\u003e \u003cp\u003eThe RC150 is available as an optional control.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/hearthnhome.getbynder.com\/transform\/ca075ac7-e393-4efd-a3a8-5eb9919b7e4b\/HNG_RC-1-2x-jpg?io=transform:fill,width:620\" alt=\"\" style=\"float: left;\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is the Heatilator's Power Venting Technology?\u003c\/strong\u003e\u003c\/summary\u003e Power venting technology makes it possible to install a gas fireplace virtually anywhere.\u003cbr\u003e\u003cp\u003ePower Venting technology makes it possible to install a gas fireplace virtually anywhere. A sleek fan-powered accessory with slim venting can zigzag throughout your home—up, down, over or under. This ensures safe fireplace operation and the best flames. Check with your local hearth professional to determine if your home or fireplace could benefit from Power Venting technology.\u003cbr\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is the Heatilator's Zone Heating?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy heat your entire home? Heat where you live.\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eZone heating can help save up to 40% off your heating bills. Today fireplaces, stoves and inserts can warm the living areas of your home while at the same time saving you money on your heating bill. These supplemental heating sources are not the boring space heaters of yesteryear. Today’s appliances add warmth, ambiance and charm to any room, plus, they can even add value to your home. A central furnace cycles on and off several times an hour and heats your entire house – even unoccupied rooms – wasting money. Using supplemental heating products to heat only the rooms your family occupies most allows you to turn down the thermostat for the central furnace, decreasing your fuel bill. Zone Heating puts the heat where you need it, when you need it, adding to your home’s comfort and ambiance but also reducing household fuel consumption, conserving energy, and saving you money. Studies indicate that Zone Heating solutions can provide energy savings of 20-40 percent.*\u003c\/p\u003e \u003cp\u003e* ACEE 1990 Summer Study on Energy Efficiency in Buildings. Proceedings. Vol. 9.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Heatilator's Heat Management Solutions?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp class=\"lead\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eWhat is the concept of “heat management”?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAllows you to enjoy the fire in the comfort while at the same time control the heat\u003c\/li\u003e \u003c\/ul\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eWhat are the Benefits of Heat Management Solutions?\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003eComfort\/control of heat\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAbility to control where, how and when heat from a gas fireplace is managed within the home\u003c\/li\u003e \u003cli\u003eExtended daily and year-round enjoyment\u003c\/li\u003e \u003c\/ul\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eDesign versatility\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA TV or heat sensitive materials may be placed just 12\" above the fireplace opening\u003c\/li\u003e \u003c\/ul\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eOpportunity\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAdditional placement in warmer geographies\u003c\/li\u003e \u003cli\u003ePlacement considerations in commercial applications\u003c\/li\u003e \u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePassive Heat Kit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eAllows heat to disperse naturally (no fan) into the room, reducing surface temperatures. Choose side, front or open wall register.\u003c\/p\u003e \u003cp\u003eKEY BENEFIT: A TV or heat sensitive materials may be placed just 12\" above the fireplace opening without a mantel.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg style=\"float: left;\" alt=\"\" src=\"https:\/\/hearthnhome.getbynder.com\/transform\/0430777b-e1af-4bdd-b4be-b15880ee3e61\/PassiveHeat_All-three-configs_w-words_900x500?io=transform:fill,width:620\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eHeat-Zone® Kit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eDraw heat from the fireplace to another room in the home, up to 20 feet away. When a Heat-Zone kit is run continuously, it can redirect up to 25% of the heat to another area, also reducing wall temperatures above the fireplace. Two Heat-Zones run continuously will redirect up to 50% of the total heat output.\u003c\/p\u003e \u003cp\u003eKEY BENEFIT: Maintain a comfortable ambient temperature while also utilizing any excess heat in other areas of the home.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg style=\"float: left;\" alt=\"\" src=\"https:\/\/hearthnhome.getbynder.com\/transform\/7d1a7f77-7453-4c2a-a2a4-ec9c530c9c5c\/Heat-Zone_900x500?io=transform:fill,width:620\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eHeat-Out Kit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eDraw heat from the fireplace and direct it outside, up to 25 feet away. When a Heat-Out kit is run continuously on high, it can redirect up to 40% of the heat off the fireplace, also reducing wall temperatures above the fireplace.\u003c\/p\u003e \u003cp\u003eKEY BENEFIT: Enjoyment of the fire year round while maintaining comfortable ambient temperatures in the home.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg style=\"float: left;\" alt=\"\" src=\"https:\/\/hearthnhome.getbynder.com\/transform\/b4123275-62e2-4cf9-9c53-1e5ed399876e\/Heat-Out_900x500?io=transform:fill,width:620\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre gas hearth products expensive to operate?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOperating cost will vary by region, by gas utility, and by fuel type. Based on national averages, a natural gas fireplace consuming 27,000 BTUs\/hr will cost less than 20 cents\/hr to enjoy. LP units run slightly higher. Your monthly gas bill should include your exact cost per therm (100,000 BTUs). Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan gas hearth products burn either natural gas or LP gas?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThey can burn one or the other, but not both. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. Conversion kits are available which will allow a unit to be changed to match the proper fuel type.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove the glass panel on my gas fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot if your fireplace was shipped with a glass panel on the front. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I use an existing masonry chimney as the vent for my gas fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. We do have several models of wood burning or gas burning inserts that are designed for retrofit into an existing masonry fireplace, and they come with special venting that can be used inside an existing chimney. Your local dealer can help you pick the insert that best fits your needs.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoesn't the solid glass panel keep me from getting heat out of my direct vent gas fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow often do I have to clean the gas fireplace and vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAlthough the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat gas fireplaces do you sell that do not have glass fronts?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHeatilator carries “Reveal” model B-vent gas fireplaces which are sold without fixed glass on the front.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between a Direct Vent and a B-Vent gas hearth product?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. Direct vents can be vented vertically or horizontally through an exterior wall. Direct vents are a completely sealed system; B-vent appliances are not.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the recommended burn-in procedure on a new gas fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn a new gas fireplace there is a curing time or burn-in time. When initially burning your new gas fireplace, the oils, etc. from manufacturing will be burning off the fireplace. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass \u0026amp; continuing to burn the fireplace an additional 9-21 hours. (Make sure you re-latch the glass so it is securely fastened on your fireplace.) If necessary, open a window to release any odor during this process. This should eliminate the manufacturing smell on a new fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cstrong data-mce-fragment=\"1\"\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554275156122,"sku":"ODCTGWD-42H","price":3319.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Cottagewood-42-Traditional-Outdoor-Wood-Burning-Fireplace-with-Gray-Herringbone-Refractory-2.jpg?v=1740104053"},{"product_id":"heatilator-cottagewood-42-traditional-outdoor-wood-burning-fireplace-with-gray-traditional-refractory","title":"Heatilator Cottagewood 42\" Traditional Outdoor Wood Burning Fireplace with Gray Traditional Refractory","description":"\u003cp\u003eGather with family and friends around the crackle and aroma of a blazing fire, as you take the chill off evenings and extend the outdoor season. The Cottagewood outdoor fireplace offers an open-hearth experience, enriching your connection to the fire itself and the people around it. \u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eMineral Gray Traditional or Herringbone Refractory Liners\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eConvenient Damper Control\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStainless Steel Facings\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStainless Steel safety Screens\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBlack Grate\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eUL\/ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eFlex Duct (Required to Complete)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBi-Fold Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Logs\/Log Set\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDrain Pan\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eExtended Smoke Shelf\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in two sizes - Fits your space and design vision with viewing area options of 36\" and 42\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eZero Clearance Installation - Enables you to install your fireplace flush with flooring for the most authentic look available.\u003c\/li\u003e \u003cli\u003e36\" or 42\" wide openings\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eTuckaway stainless-steel screens for open view of flames or to keep sparks in\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eEasy damper control for airflow\/smoke control on enclosed patios\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eSafe on a wood or composite deck with a 20\" protective hearth apron\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eMineral Gray traditional or herringbone brick interior panels\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBlack painted grate keeps logs in place and burns more efficiently\u003cbr\u003e \u003c\/li\u003e \u003cli\u003ePlace freestanding or next to an exterior wall\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL1100 series chimney. See Venting section.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eExtended smoke shield in the ODCTGWD-FSK (36\/42) is for freestanding fireplace installs and reduces min vent height to 9.5'. See install manual for all requirements.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCanada uses SL400 series chimney and requires SLA-10 and CAK5A\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable style=\"width: 100.079%; height: 257.366px;\" width=\"100%\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eBrand\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eItem Number\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eODCTGWD-42\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eModel Name\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eCottagewood 42\" Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eProduct Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eFireplace\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eWood Burning\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eViewing Area\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e28-1\/2\" H x 42\" W\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Front Width (A)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e51-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Back Width (B)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e51-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Height\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e59-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Depth\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e28-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Front Width (A)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e50-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Back Width (B)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e34-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Height\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e59-1\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Depth\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e27-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CottagewoodSpec1.jpg?v=1718455626\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CottagewoodSpec2.jpg?v=1718455664\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CottagewoodSpec3.jpg?v=1718455678\"\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\" target=\"_blank\"\u003eOutdoor Lifestyle Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_36-42__Install_4108-901.pdf?v=1718456250\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_36-42_Owners_4108-900.pdf?v=1718456222\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/ODCTGWD-42.pdf?v=1718457070\" target=\"_blank\" rel=\"noopener\"\u003eService Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood42-ArchitectGuide.pdf?v=1718457075\" target=\"_blank\" rel=\"noopener\"\u003eArchitect Guide\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_Drain_Pan_Install_4108-905.pdf?v=1718456310\" target=\"_blank\"\u003eDrain Pan Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_Extended_Smoke_Shield_Install_4108-971.pdf?v=1718456315\" target=\"_blank\"\u003eExtended Smoke Shield Instructions\u003c\/a\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4150-960_Courtyard-Vent-Free-Conversion-Plate_Install.pdf?v=1694292301\" rel=\"noopener\" target=\"_blank\"\u003e\u003c\/a\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd\u003eOutdoor Lifestyles by Hearth \u0026amp; Home Technologies™ Limited Lifetime Warranty.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003cbr\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"text-align: left;\"\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Heatilator's IntelliFire Touch Controls?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eIntelliFire Touch is our most advanced intermittent-pilot ignition system, which makes operating your fireplace simple, smart and safe.\u003c\/p\u003e \u003cp\u003eSelect from the IntelliFire app, touchscreen remote control or wireless wall switch for a solution that fits your lifestyle.\u003c\/p\u003e \u003cp\u003e\u003cimg style=\"margin-bottom: 15px; float: left;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HeatilatorRemote_600x600.webp?v=1700826465\" data-mce-selected=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HeatilatorRemote_600x600.webp?v=1700826465\" data-mce-style=\"margin-bottom: 15px; float: left;\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire App\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe IntelliFire app provides smart control for the way you live. Control your fire from anywhere so a cozy environment greets you when you walk in the door. You can even control your fireplace with the sound of your voice!\u003c\/p\u003e \u003cp\u003eTo sync your fireplace with the app, installation of the IntelliFire WiFi Module is required.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1110U_IFA-brochure.pdf?v=1700826571\" target=\"_blank\"\u003eIntelliFire App Brochure\u003c\/a\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg style=\"float: left;\" alt=\"\" src=\"https:\/\/hearthnhome.getbynder.com\/transform\/0eceecfd-4bec-4ac2-84f6-fadc887a88b4\/HNG_IntelliFire-App-2x-jpg?io=transform:fill,width:620\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC400 Touchscreen Remote Control\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGone are the days of stacking wood and blowing on newspaper to nurture a spark. With the RC400 remote control, you can control all the features of your fireplace, from flame height to fan speed, with a quick tap of your finger. Safety features include a child lock and timer mode, allowing enjoyment of your fireplace with total peace of mind.\u003c\/p\u003e \u003cp\u003eThe RC400 is available as a standard or optional control.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg style=\"float: left;\" alt=\"\" src=\"https:\/\/hearthnhome.getbynder.com\/transform\/54f0c52b-9a7e-4067-861b-3dc74090f98d\/HNG_RC400-touchscreen-control-2x-jpg?io=transform:fill,width:620\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC150 Wireless Wall Switch\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWith the flip of a switch, enjoy instant ambiance. It doesn’t get simpler than that! Installation of the RC150 battery-operated wall switch is a cinch, too, with no special wiring required. You can also stash the switch in a drawer if you’d prefer to leave your walls unadorned! Live in a cold climate? Turn on climate mode to reduce condensation on your fireplace glass.\u003c\/p\u003e \u003cp\u003eThe RC150 is available as an optional control.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg style=\"float: left;\" alt=\"\" src=\"https:\/\/hearthnhome.getbynder.com\/transform\/ca075ac7-e393-4efd-a3a8-5eb9919b7e4b\/HNG_RC-1-2x-jpg?io=transform:fill,width:620\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is the Heatilator's Power Venting Technology?\u003c\/strong\u003e\u003c\/summary\u003e Power venting technology makes it possible to install a gas fireplace virtually anywhere.\u003cbr\u003e\u003cp\u003ePower Venting technology makes it possible to install a gas fireplace virtually anywhere. A sleek fan-powered accessory with slim venting can zigzag throughout your home—up, down, over or under. This ensures safe fireplace operation and the best flames. Check with your local hearth professional to determine if your home or fireplace could benefit from Power Venting technology.\u003cbr\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is the Heatilator's Zone Heating?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy heat your entire home? Heat where you live.\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eZone heating can help save up to 40% off your heating bills. Today fireplaces, stoves and inserts can warm the living areas of your home while at the same time saving you money on your heating bill. These supplemental heating sources are not the boring space heaters of yesteryear. Today’s appliances add warmth, ambiance and charm to any room, plus, they can even add value to your home. A central furnace cycles on and off several times an hour and heats your entire house – even unoccupied rooms – wasting money. Using supplemental heating products to heat only the rooms your family occupies most allows you to turn down the thermostat for the central furnace, decreasing your fuel bill. Zone Heating puts the heat where you need it, when you need it, adding to your home’s comfort and ambiance but also reducing household fuel consumption, conserving energy, and saving you money. Studies indicate that Zone Heating solutions can provide energy savings of 20-40 percent.*\u003c\/p\u003e \u003cp\u003e* ACEE 1990 Summer Study on Energy Efficiency in Buildings. Proceedings. Vol. 9.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Heatilator's Heat Management Solutions?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp class=\"lead\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eWhat is the concept of “heat management”?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAllows you to enjoy the fire in the comfort while at the same time control the heat\u003c\/li\u003e \u003c\/ul\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eWhat are the Benefits of Heat Management Solutions?\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003eComfort\/control of heat\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAbility to control where, how and when heat from a gas fireplace is managed within the home\u003c\/li\u003e \u003cli\u003eExtended daily and year-round enjoyment\u003c\/li\u003e \u003c\/ul\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eDesign versatility\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA TV or heat sensitive materials may be placed just 12\" above the fireplace opening\u003c\/li\u003e \u003c\/ul\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eOpportunity\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAdditional placement in warmer geographies\u003c\/li\u003e \u003cli\u003ePlacement considerations in commercial applications\u003c\/li\u003e \u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePassive Heat Kit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eAllows heat to disperse naturally (no fan) into the room, reducing surface temperatures. Choose side, front or open wall register.\u003c\/p\u003e \u003cp\u003eKEY BENEFIT: A TV or heat sensitive materials may be placed just 12\" above the fireplace opening without a mantel.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/hearthnhome.getbynder.com\/transform\/0430777b-e1af-4bdd-b4be-b15880ee3e61\/PassiveHeat_All-three-configs_w-words_900x500?io=transform:fill,width:620\" alt=\"\" style=\"float: left;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eHeat-Zone® Kit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eDraw heat from the fireplace to another room in the home, up to 20 feet away. When a Heat-Zone kit is run continuously, it can redirect up to 25% of the heat to another area, also reducing wall temperatures above the fireplace. Two Heat-Zones run continuously will redirect up to 50% of the total heat output.\u003c\/p\u003e \u003cp\u003eKEY BENEFIT: Maintain a comfortable ambient temperature while also utilizing any excess heat in other areas of the home.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/hearthnhome.getbynder.com\/transform\/7d1a7f77-7453-4c2a-a2a4-ec9c530c9c5c\/Heat-Zone_900x500?io=transform:fill,width:620\" alt=\"\" style=\"float: left;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eHeat-Out Kit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eDraw heat from the fireplace and direct it outside, up to 25 feet away. When a Heat-Out kit is run continuously on high, it can redirect up to 40% of the heat off the fireplace, also reducing wall temperatures above the fireplace.\u003c\/p\u003e \u003cp\u003eKEY BENEFIT: Enjoyment of the fire year round while maintaining comfortable ambient temperatures in the home.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/hearthnhome.getbynder.com\/transform\/b4123275-62e2-4cf9-9c53-1e5ed399876e\/Heat-Out_900x500?io=transform:fill,width:620\" alt=\"\" style=\"float: left;\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre gas hearth products expensive to operate?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOperating cost will vary by region, by gas utility, and by fuel type. Based on national averages, a natural gas fireplace consuming 27,000 BTUs\/hr will cost less than 20 cents\/hr to enjoy. LP units run slightly higher. Your monthly gas bill should include your exact cost per therm (100,000 BTUs). Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan gas hearth products burn either natural gas or LP gas?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThey can burn one or the other, but not both. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. Conversion kits are available which will allow a unit to be changed to match the proper fuel type.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove the glass panel on my gas fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot if your fireplace was shipped with a glass panel on the front. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I use an existing masonry chimney as the vent for my gas fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. We do have several models of wood burning or gas burning inserts that are designed for retrofit into an existing masonry fireplace, and they come with special venting that can be used inside an existing chimney. Your local dealer can help you pick the insert that best fits your needs.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoesn't the solid glass panel keep me from getting heat out of my direct vent gas fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow often do I have to clean the gas fireplace and vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAlthough the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat gas fireplaces do you sell that do not have glass fronts?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHeatilator carries “Reveal” model B-vent gas fireplaces which are sold without fixed glass on the front.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between a Direct Vent and a B-Vent gas hearth product?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. Direct vents can be vented vertically or horizontally through an exterior wall. Direct vents are a completely sealed system; B-vent appliances are not.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the recommended burn-in procedure on a new gas fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn a new gas fireplace there is a curing time or burn-in time. When initially burning your new gas fireplace, the oils, etc. from manufacturing will be burning off the fireplace. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass \u0026amp; continuing to burn the fireplace an additional 9-21 hours. (Make sure you re-latch the glass so it is securely fastened on your fireplace.) If necessary, open a window to release any odor during this process. This should eliminate the manufacturing smell on a new fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cstrong data-mce-fragment=\"1\"\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554275188890,"sku":"ODCTGWD-42","price":3269.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Cottagewood-42-Traditional-Outdoor-Wood-Burning-Fireplace-with-Gray-Traditional-Refractory-2.jpg?v=1740104058"},{"product_id":"heatilator-cottagewood-36-traditional-outdoor-wood-burning-fireplace-with-gray-herringbone-refractory","title":"Heatilator Cottagewood 36\" Traditional Outdoor Wood Burning Fireplace with Gray Herringbone Refractory","description":"\u003cp\u003eGather with family and friends around the crackle and aroma of a blazing fire, as you take the chill off evenings and extend the outdoor season. The Cottagewood outdoor fireplace offers an open-hearth experience, enriching your connection to the fire itself and the people around it. \u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eMineral Gray Traditional or Herringbone Refractory Liners\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eConvenient Damper Control\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStainless Steel Facings\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStainless Steel safety Screens\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBlack Grate\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eUL\/ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eFlex Duct (Required to Complete)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBi-Fold Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Logs\/Log Set\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDrain Pan\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eExtended Smoke Shelf\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in two sizes - Fits your space and design vision with viewing area options of 36\" and 42\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eZero Clearance Installation - Enables you to install your fireplace flush with flooring for the most authentic look available.\u003c\/li\u003e \u003cli\u003e36\" or 42\" wide openings\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eTuckaway stainless-steel screens for open view of flames or to keep sparks in\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eEasy damper control for airflow\/smoke control on enclosed patios\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eSafe on a wood or composite deck with a 20\" protective hearth apron\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eMineral Gray traditional or herringbone brick interior panels\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBlack painted grate keeps logs in place and burns more efficiently\u003cbr\u003e \u003c\/li\u003e \u003cli\u003ePlace freestanding or next to an exterior wall\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL1100 series chimney. See Venting section.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eExtended smoke shield in the ODCTGWD-FSK (36\/42) is for freestanding fireplace installs and reduces min vent height to 9.5'. See install manual for all requirements.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCanada uses SL400 series chimney and requires SLA-10 and CAK5A\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" style=\"width: 100.079%; height: 257.366px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eBrand\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eItem Number\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eODCTGWD-36H\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eModel Name\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eCottagewood 36\" Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eProduct Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eFireplace\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eWood Burning\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eViewing Area\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e28-1\/2\" H x 36\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Front Width (A)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e45-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Back Width (B)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e45-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Height\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e59-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Depth\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e28\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Front Width (A)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e44-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Back Width (B)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e28-5\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Height\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e59-1\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Depth\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e27-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CottagewoodSpec1.jpg?v=1718455626\" alt=\"\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CottagewoodSpec2.jpg?v=1718455664\" alt=\"\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CottagewoodSpec3.jpg?v=1718455678\" alt=\"\"\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\" rel=\"noopener\" target=\"_blank\"\u003eOutdoor Lifestyle Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_36-42__Install_4108-901.pdf?v=1718456250\" rel=\"noopener\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_36-42_Owners_4108-900.pdf?v=1718456222\" rel=\"noopener\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/ODCTGWD-36.pdf?v=1718457070\" target=\"_blank\" rel=\"noopener\"\u003eService Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood36-ArchitectGuide.pdf?v=1718457075\" target=\"_blank\" rel=\"noopener\"\u003eArchitect Guide\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_Drain_Pan_Install_4108-905.pdf?v=1718456310\" rel=\"noopener\" target=\"_blank\"\u003eDrain Pan Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_Extended_Smoke_Shield_Install_4108-971.pdf?v=1718456315\" rel=\"noopener\" target=\"_blank\"\u003eExtended Smoke Shield Instructions\u003c\/a\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4150-960_Courtyard-Vent-Free-Conversion-Plate_Install.pdf?v=1694292301\" target=\"_blank\"\u003e\u003c\/a\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd\u003eOutdoor Lifestyles by Hearth \u0026amp; Home Technologies™ Limited Lifetime Warranty.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003cbr\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"text-align: left;\"\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Heatilator's IntelliFire Touch Controls?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eIntelliFire Touch is our most advanced intermittent-pilot ignition system, which makes operating your fireplace simple, smart and safe.\u003c\/p\u003e \u003cp\u003eSelect from the IntelliFire app, touchscreen remote control or wireless wall switch for a solution that fits your lifestyle.\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HeatilatorRemote_600x600.webp?v=1700826465\" style=\"margin-bottom: 15px; float: left;\" data-mce-style=\"margin-bottom: 15px; float: left;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HeatilatorRemote_600x600.webp?v=1700826465\" data-mce-selected=\"1\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire App\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe IntelliFire app provides smart control for the way you live. Control your fire from anywhere so a cozy environment greets you when you walk in the door. You can even control your fireplace with the sound of your voice!\u003c\/p\u003e \u003cp\u003eTo sync your fireplace with the app, installation of the IntelliFire WiFi Module is required.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1110U_IFA-brochure.pdf?v=1700826571\" target=\"_blank\"\u003eIntelliFire App Brochure\u003c\/a\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/hearthnhome.getbynder.com\/transform\/0eceecfd-4bec-4ac2-84f6-fadc887a88b4\/HNG_IntelliFire-App-2x-jpg?io=transform:fill,width:620\" alt=\"\" style=\"float: left;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC400 Touchscreen Remote Control\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGone are the days of stacking wood and blowing on newspaper to nurture a spark. With the RC400 remote control, you can control all the features of your fireplace, from flame height to fan speed, with a quick tap of your finger. Safety features include a child lock and timer mode, allowing enjoyment of your fireplace with total peace of mind.\u003c\/p\u003e \u003cp\u003eThe RC400 is available as a standard or optional control.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/hearthnhome.getbynder.com\/transform\/54f0c52b-9a7e-4067-861b-3dc74090f98d\/HNG_RC400-touchscreen-control-2x-jpg?io=transform:fill,width:620\" alt=\"\" style=\"float: left;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC150 Wireless Wall Switch\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWith the flip of a switch, enjoy instant ambiance. It doesn’t get simpler than that! Installation of the RC150 battery-operated wall switch is a cinch, too, with no special wiring required. You can also stash the switch in a drawer if you’d prefer to leave your walls unadorned! Live in a cold climate? Turn on climate mode to reduce condensation on your fireplace glass.\u003c\/p\u003e \u003cp\u003eThe RC150 is available as an optional control.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/hearthnhome.getbynder.com\/transform\/ca075ac7-e393-4efd-a3a8-5eb9919b7e4b\/HNG_RC-1-2x-jpg?io=transform:fill,width:620\" alt=\"\" style=\"float: left;\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is the Heatilator's Power Venting Technology?\u003c\/strong\u003e\u003c\/summary\u003e Power venting technology makes it possible to install a gas fireplace virtually anywhere.\u003cbr\u003e\u003cp\u003ePower Venting technology makes it possible to install a gas fireplace virtually anywhere. A sleek fan-powered accessory with slim venting can zigzag throughout your home—up, down, over or under. This ensures safe fireplace operation and the best flames. Check with your local hearth professional to determine if your home or fireplace could benefit from Power Venting technology.\u003cbr\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is the Heatilator's Zone Heating?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy heat your entire home? Heat where you live.\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eZone heating can help save up to 40% off your heating bills. Today fireplaces, stoves and inserts can warm the living areas of your home while at the same time saving you money on your heating bill. These supplemental heating sources are not the boring space heaters of yesteryear. Today’s appliances add warmth, ambiance and charm to any room, plus, they can even add value to your home. A central furnace cycles on and off several times an hour and heats your entire house – even unoccupied rooms – wasting money. Using supplemental heating products to heat only the rooms your family occupies most allows you to turn down the thermostat for the central furnace, decreasing your fuel bill. Zone Heating puts the heat where you need it, when you need it, adding to your home’s comfort and ambiance but also reducing household fuel consumption, conserving energy, and saving you money. Studies indicate that Zone Heating solutions can provide energy savings of 20-40 percent.*\u003c\/p\u003e \u003cp\u003e* ACEE 1990 Summer Study on Energy Efficiency in Buildings. Proceedings. Vol. 9.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Heatilator's Heat Management Solutions?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp class=\"lead\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eWhat is the concept of “heat management”?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAllows you to enjoy the fire in the comfort while at the same time control the heat\u003c\/li\u003e \u003c\/ul\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eWhat are the Benefits of Heat Management Solutions?\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003eComfort\/control of heat\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAbility to control where, how and when heat from a gas fireplace is managed within the home\u003c\/li\u003e \u003cli\u003eExtended daily and year-round enjoyment\u003c\/li\u003e \u003c\/ul\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eDesign versatility\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA TV or heat sensitive materials may be placed just 12\" above the fireplace opening\u003c\/li\u003e \u003c\/ul\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eOpportunity\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAdditional placement in warmer geographies\u003c\/li\u003e \u003cli\u003ePlacement considerations in commercial applications\u003c\/li\u003e \u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePassive Heat Kit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eAllows heat to disperse naturally (no fan) into the room, reducing surface temperatures. Choose side, front or open wall register.\u003c\/p\u003e \u003cp\u003eKEY BENEFIT: A TV or heat sensitive materials may be placed just 12\" above the fireplace opening without a mantel.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg style=\"float: left;\" alt=\"\" src=\"https:\/\/hearthnhome.getbynder.com\/transform\/0430777b-e1af-4bdd-b4be-b15880ee3e61\/PassiveHeat_All-three-configs_w-words_900x500?io=transform:fill,width:620\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eHeat-Zone® Kit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eDraw heat from the fireplace to another room in the home, up to 20 feet away. When a Heat-Zone kit is run continuously, it can redirect up to 25% of the heat to another area, also reducing wall temperatures above the fireplace. Two Heat-Zones run continuously will redirect up to 50% of the total heat output.\u003c\/p\u003e \u003cp\u003eKEY BENEFIT: Maintain a comfortable ambient temperature while also utilizing any excess heat in other areas of the home.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg style=\"float: left;\" alt=\"\" src=\"https:\/\/hearthnhome.getbynder.com\/transform\/7d1a7f77-7453-4c2a-a2a4-ec9c530c9c5c\/Heat-Zone_900x500?io=transform:fill,width:620\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eHeat-Out Kit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eDraw heat from the fireplace and direct it outside, up to 25 feet away. When a Heat-Out kit is run continuously on high, it can redirect up to 40% of the heat off the fireplace, also reducing wall temperatures above the fireplace.\u003c\/p\u003e \u003cp\u003eKEY BENEFIT: Enjoyment of the fire year round while maintaining comfortable ambient temperatures in the home.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg style=\"float: left;\" alt=\"\" src=\"https:\/\/hearthnhome.getbynder.com\/transform\/b4123275-62e2-4cf9-9c53-1e5ed399876e\/Heat-Out_900x500?io=transform:fill,width:620\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre gas hearth products expensive to operate?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOperating cost will vary by region, by gas utility, and by fuel type. Based on national averages, a natural gas fireplace consuming 27,000 BTUs\/hr will cost less than 20 cents\/hr to enjoy. LP units run slightly higher. Your monthly gas bill should include your exact cost per therm (100,000 BTUs). Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan gas hearth products burn either natural gas or LP gas?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThey can burn one or the other, but not both. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. Conversion kits are available which will allow a unit to be changed to match the proper fuel type.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove the glass panel on my gas fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot if your fireplace was shipped with a glass panel on the front. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I use an existing masonry chimney as the vent for my gas fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. We do have several models of wood burning or gas burning inserts that are designed for retrofit into an existing masonry fireplace, and they come with special venting that can be used inside an existing chimney. Your local dealer can help you pick the insert that best fits your needs.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoesn't the solid glass panel keep me from getting heat out of my direct vent gas fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow often do I have to clean the gas fireplace and vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAlthough the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat gas fireplaces do you sell that do not have glass fronts?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHeatilator carries “Reveal” model B-vent gas fireplaces which are sold without fixed glass on the front.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between a Direct Vent and a B-Vent gas hearth product?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. Direct vents can be vented vertically or horizontally through an exterior wall. Direct vents are a completely sealed system; B-vent appliances are not.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the recommended burn-in procedure on a new gas fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn a new gas fireplace there is a curing time or burn-in time. When initially burning your new gas fireplace, the oils, etc. from manufacturing will be burning off the fireplace. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass \u0026amp; continuing to burn the fireplace an additional 9-21 hours. (Make sure you re-latch the glass so it is securely fastened on your fireplace.) If necessary, open a window to release any odor during this process. This should eliminate the manufacturing smell on a new fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cstrong data-mce-fragment=\"1\"\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554275221658,"sku":"ODCTGWD-36H","price":3209.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Cottagewood-36-Traditional-Outdoor-Wood-Burning-Fireplace-with-Gray-Herringbone-Refractory-2.jpg?v=1740104063"},{"product_id":"heatilator-cottagewood-36-traditional-outdoor-wood-burning-fireplace-with-gray-traditional-refractory","title":"Heatilator Cottagewood 36\" Traditional Outdoor Wood Burning Fireplace with Gray Traditional Refractory","description":"\u003cp\u003eGather with family and friends around the crackle and aroma of a blazing fire, as you take the chill off evenings and extend the outdoor season. The Cottagewood outdoor fireplace offers an open-hearth experience, enriching your connection to the fire itself and the people around it. \u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eMineral Gray Traditional or Herringbone Refractory Liners\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eConvenient Damper Control\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStainless Steel Facings\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStainless Steel safety Screens\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBlack Grate\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eUL\/ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eFlex Duct (Required to Complete)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBi-Fold Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Logs\/Log Set\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDrain Pan\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eExtended Smoke Shelf\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in two sizes - Fits your space and design vision with viewing area options of 36\" and 42\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eZero Clearance Installation - Enables you to install your fireplace flush with flooring for the most authentic look available.\u003c\/li\u003e \u003cli\u003e36\" or 42\" wide openings\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eTuckaway stainless-steel screens for open view of flames or to keep sparks in\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eEasy damper control for airflow\/smoke control on enclosed patios\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eSafe on a wood or composite deck with a 20\" protective hearth apron\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eMineral Gray traditional or herringbone brick interior panels\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBlack painted grate keeps logs in place and burns more efficiently\u003cbr\u003e \u003c\/li\u003e \u003cli\u003ePlace freestanding or next to an exterior wall\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL1100 series chimney. See Venting section.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eExtended smoke shield in the ODCTGWD-FSK (36\/42) is for freestanding fireplace installs and reduces min vent height to 9.5'. See install manual for all requirements.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCanada uses SL400 series chimney and requires SLA-10 and CAK5A\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" style=\"width: 100.079%; height: 257.366px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eBrand\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eItem Number\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eODCTGWD-36\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eModel Name\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eCottagewood 36\" Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eProduct Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eFireplace\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003eWood Burning\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eViewing Area\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e28-1\/2\" H x 36\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Front Width (A)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e45-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Back Width (B)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e45-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Height\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e59-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eFraming Depth\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e28\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Front Width (A)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e44-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Back Width (B)\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e28-5\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Height\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e59-1\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 40.1479%; height: 18.3833px;\"\u003eUnit Depth\u003c\/td\u003e \u003ctd style=\"width: 59.426%; height: 18.3833px;\"\u003e27-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CottagewoodSpec1.jpg?v=1718455626\" alt=\"\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CottagewoodSpec2.jpg?v=1718455664\" alt=\"\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CottagewoodSpec3.jpg?v=1718455678\" alt=\"\"\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\" rel=\"noopener\" target=\"_blank\"\u003eOutdoor Lifestyle Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_36-42__Install_4108-901.pdf?v=1718456250\" rel=\"noopener\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_36-42_Owners_4108-900.pdf?v=1718456222\" rel=\"noopener\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/ODCTGWD-36.pdf?v=1718457070\" target=\"_blank\" rel=\"noopener\"\u003eService Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood36-ArchitectGuide.pdf?v=1718457075\" target=\"_blank\" rel=\"noopener\"\u003eArchitect Guide\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_Drain_Pan_Install_4108-905.pdf?v=1718456310\" rel=\"noopener\" target=\"_blank\"\u003eDrain Pan Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Cottagewood_Extended_Smoke_Shield_Install_4108-971.pdf?v=1718456315\" rel=\"noopener\" target=\"_blank\"\u003eExtended Smoke Shield Instructions\u003c\/a\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4150-960_Courtyard-Vent-Free-Conversion-Plate_Install.pdf?v=1694292301\" target=\"_blank\"\u003e\u003c\/a\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd\u003eOutdoor Lifestyles by Hearth \u0026amp; Home Technologies™ Limited Lifetime Warranty.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003cbr\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"text-align: left;\"\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Heatilator's IntelliFire Touch Controls?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eIntelliFire Touch is our most advanced intermittent-pilot ignition system, which makes operating your fireplace simple, smart and safe.\u003c\/p\u003e \u003cp\u003eSelect from the IntelliFire app, touchscreen remote control or wireless wall switch for a solution that fits your lifestyle.\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HeatilatorRemote_600x600.webp?v=1700826465\" style=\"margin-bottom: 15px; float: left;\" data-mce-style=\"margin-bottom: 15px; float: left;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HeatilatorRemote_600x600.webp?v=1700826465\" data-mce-selected=\"1\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire App\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe IntelliFire app provides smart control for the way you live. Control your fire from anywhere so a cozy environment greets you when you walk in the door. You can even control your fireplace with the sound of your voice!\u003c\/p\u003e \u003cp\u003eTo sync your fireplace with the app, installation of the IntelliFire WiFi Module is required.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1110U_IFA-brochure.pdf?v=1700826571\" target=\"_blank\"\u003eIntelliFire App Brochure\u003c\/a\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/hearthnhome.getbynder.com\/transform\/0eceecfd-4bec-4ac2-84f6-fadc887a88b4\/HNG_IntelliFire-App-2x-jpg?io=transform:fill,width:620\" alt=\"\" style=\"float: left;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC400 Touchscreen Remote Control\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGone are the days of stacking wood and blowing on newspaper to nurture a spark. With the RC400 remote control, you can control all the features of your fireplace, from flame height to fan speed, with a quick tap of your finger. Safety features include a child lock and timer mode, allowing enjoyment of your fireplace with total peace of mind.\u003c\/p\u003e \u003cp\u003eThe RC400 is available as a standard or optional control.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/hearthnhome.getbynder.com\/transform\/54f0c52b-9a7e-4067-861b-3dc74090f98d\/HNG_RC400-touchscreen-control-2x-jpg?io=transform:fill,width:620\" alt=\"\" style=\"float: left;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC150 Wireless Wall Switch\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWith the flip of a switch, enjoy instant ambiance. It doesn’t get simpler than that! Installation of the RC150 battery-operated wall switch is a cinch, too, with no special wiring required. You can also stash the switch in a drawer if you’d prefer to leave your walls unadorned! Live in a cold climate? Turn on climate mode to reduce condensation on your fireplace glass.\u003c\/p\u003e \u003cp\u003eThe RC150 is available as an optional control.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/hearthnhome.getbynder.com\/transform\/ca075ac7-e393-4efd-a3a8-5eb9919b7e4b\/HNG_RC-1-2x-jpg?io=transform:fill,width:620\" alt=\"\" style=\"float: left;\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is the Heatilator's Power Venting Technology?\u003c\/strong\u003e\u003c\/summary\u003e Power venting technology makes it possible to install a gas fireplace virtually anywhere.\u003cbr\u003e\u003cp\u003ePower Venting technology makes it possible to install a gas fireplace virtually anywhere. A sleek fan-powered accessory with slim venting can zigzag throughout your home—up, down, over or under. This ensures safe fireplace operation and the best flames. Check with your local hearth professional to determine if your home or fireplace could benefit from Power Venting technology.\u003cbr\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is the Heatilator's Zone Heating?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy heat your entire home? Heat where you live.\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eZone heating can help save up to 40% off your heating bills. Today fireplaces, stoves and inserts can warm the living areas of your home while at the same time saving you money on your heating bill. These supplemental heating sources are not the boring space heaters of yesteryear. Today’s appliances add warmth, ambiance and charm to any room, plus, they can even add value to your home. A central furnace cycles on and off several times an hour and heats your entire house – even unoccupied rooms – wasting money. Using supplemental heating products to heat only the rooms your family occupies most allows you to turn down the thermostat for the central furnace, decreasing your fuel bill. Zone Heating puts the heat where you need it, when you need it, adding to your home’s comfort and ambiance but also reducing household fuel consumption, conserving energy, and saving you money. Studies indicate that Zone Heating solutions can provide energy savings of 20-40 percent.*\u003c\/p\u003e \u003cp\u003e* ACEE 1990 Summer Study on Energy Efficiency in Buildings. Proceedings. Vol. 9.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Heatilator's Heat Management Solutions?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp class=\"lead\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eWhat is the concept of “heat management”?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAllows you to enjoy the fire in the comfort while at the same time control the heat\u003c\/li\u003e \u003c\/ul\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eWhat are the Benefits of Heat Management Solutions?\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003eComfort\/control of heat\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAbility to control where, how and when heat from a gas fireplace is managed within the home\u003c\/li\u003e \u003cli\u003eExtended daily and year-round enjoyment\u003c\/li\u003e \u003c\/ul\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eDesign versatility\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA TV or heat sensitive materials may be placed just 12\" above the fireplace opening\u003c\/li\u003e \u003c\/ul\u003e \u003cp class=\"lead\"\u003e\u003cstrong\u003eOpportunity\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAdditional placement in warmer geographies\u003c\/li\u003e \u003cli\u003ePlacement considerations in commercial applications\u003c\/li\u003e \u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePassive Heat Kit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eAllows heat to disperse naturally (no fan) into the room, reducing surface temperatures. Choose side, front or open wall register.\u003c\/p\u003e \u003cp\u003eKEY BENEFIT: A TV or heat sensitive materials may be placed just 12\" above the fireplace opening without a mantel.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg style=\"float: left;\" alt=\"\" src=\"https:\/\/hearthnhome.getbynder.com\/transform\/0430777b-e1af-4bdd-b4be-b15880ee3e61\/PassiveHeat_All-three-configs_w-words_900x500?io=transform:fill,width:620\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eHeat-Zone® Kit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eDraw heat from the fireplace to another room in the home, up to 20 feet away. When a Heat-Zone kit is run continuously, it can redirect up to 25% of the heat to another area, also reducing wall temperatures above the fireplace. Two Heat-Zones run continuously will redirect up to 50% of the total heat output.\u003c\/p\u003e \u003cp\u003eKEY BENEFIT: Maintain a comfortable ambient temperature while also utilizing any excess heat in other areas of the home.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg style=\"float: left;\" alt=\"\" src=\"https:\/\/hearthnhome.getbynder.com\/transform\/7d1a7f77-7453-4c2a-a2a4-ec9c530c9c5c\/Heat-Zone_900x500?io=transform:fill,width:620\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eHeat-Out Kit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eDraw heat from the fireplace and direct it outside, up to 25 feet away. When a Heat-Out kit is run continuously on high, it can redirect up to 40% of the heat off the fireplace, also reducing wall temperatures above the fireplace.\u003c\/p\u003e \u003cp\u003eKEY BENEFIT: Enjoyment of the fire year round while maintaining comfortable ambient temperatures in the home.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg style=\"float: left;\" alt=\"\" src=\"https:\/\/hearthnhome.getbynder.com\/transform\/b4123275-62e2-4cf9-9c53-1e5ed399876e\/Heat-Out_900x500?io=transform:fill,width:620\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre gas hearth products expensive to operate?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOperating cost will vary by region, by gas utility, and by fuel type. Based on national averages, a natural gas fireplace consuming 27,000 BTUs\/hr will cost less than 20 cents\/hr to enjoy. LP units run slightly higher. Your monthly gas bill should include your exact cost per therm (100,000 BTUs). Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan gas hearth products burn either natural gas or LP gas?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThey can burn one or the other, but not both. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. Conversion kits are available which will allow a unit to be changed to match the proper fuel type.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove the glass panel on my gas fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot if your fireplace was shipped with a glass panel on the front. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I use an existing masonry chimney as the vent for my gas fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. We do have several models of wood burning or gas burning inserts that are designed for retrofit into an existing masonry fireplace, and they come with special venting that can be used inside an existing chimney. Your local dealer can help you pick the insert that best fits your needs.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoesn't the solid glass panel keep me from getting heat out of my direct vent gas fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow often do I have to clean the gas fireplace and vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAlthough the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat gas fireplaces do you sell that do not have glass fronts?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHeatilator carries “Reveal” model B-vent gas fireplaces which are sold without fixed glass on the front.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between a Direct Vent and a B-Vent gas hearth product?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. Direct vents can be vented vertically or horizontally through an exterior wall. Direct vents are a completely sealed system; B-vent appliances are not.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the recommended burn-in procedure on a new gas fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn a new gas fireplace there is a curing time or burn-in time. When initially burning your new gas fireplace, the oils, etc. from manufacturing will be burning off the fireplace. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass \u0026amp; continuing to burn the fireplace an additional 9-21 hours. (Make sure you re-latch the glass so it is securely fastened on your fireplace.) If necessary, open a window to release any odor during this process. This should eliminate the manufacturing smell on a new fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cstrong data-mce-fragment=\"1\"\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554275254426,"sku":"ODCTGWD-36","price":3169.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Cottagewood-36-Traditional-Outdoor-Wood-Burning-Fireplace-with-Gray-Traditional-Refractory-2.jpg?v=1740104068"},{"product_id":"heatilator-villawood-42-traditional-outdoor-wood-burning-fireplace-with-herringbone-refractory","title":"Heatilator Villawood 42\" Traditional Outdoor Wood Burning Fireplace With Herringbone Refractory","description":"\u003cp\u003eThe Villawood outdoor open fireplace provides that snap and crackle you love, with the Heat \u0026amp; Glo quality you depend on. Its masonry look and open-hearth design enhances any deck, patio, or outdoor kitchen, and promises an inviting presence to all those who gather near the open-flame fireplace. \u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eTraditional or Herringbone Brick Interior\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGrate\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStainless Steel Mesh Custain Screens\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eUL \u0026amp; ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Logs\/Log Sets\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDrain Pan\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in two sizes - Fits your space and design vision with viewing area options of 36\" and 42\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutdoor Approved - Provides durable, safe operation with stainless-steel materials and unique design features.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eChoose from traditional or herringbone brick interior for an authentic masonry look\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eSteel grate and stainless steel mesh curtain screens built to look great for years\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL300 series pipe. See Venting section.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable style=\"width: 100.079%; height: 220.6px;\" width=\"100%\" data-mce-style=\"width: 100.079%; height: 220.6px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eBrand\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eItem Number\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eODVILLA-42H-B\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eModel Name\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eVillawood 42\" Outdoor Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eProduct Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eFireplace\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eWood Burning\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eViewing Area\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e42\" x 20-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Width\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e48\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Depth\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e21-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Height\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e39-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Width\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e47\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Depth\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e21-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Height\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e39-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec1.jpg?v=1718401164\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec1.jpg?v=1718401164\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec2.jpg?v=1718401190\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec2.jpg?v=1718401190\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec3.jpg?v=1718401208\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec3.jpg?v=1718401208\"\u003e\u003c\/p\u003e \u003ctable style=\"width: 100.079%; height: 73.5332px;\" width=\"100%\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eA\u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e29-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eB\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e47\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eC\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e14-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eD\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e42\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\" rel=\"noopener\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\" target=\"_blank\"\u003eOutdoor Lifestyle Brochure\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1044U.pdf?v=1693470429\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1044U.pdf?v=1693470429\" target=\"_blank\"\u003eOutdoor Gas Logs Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood_ODVILLA-36-42-Owner-Install_4072-345.pdf?v=1693512245\" rel=\"noopener\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood_ODVILLA-36-42-Owner-Install_4072-345.pdf?v=1693512245\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/ODVILLA-42-B.pdf?v=1693512413\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood42_ArchGuide.pdf?v=1693512508\" rel=\"noopener\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd\u003eOutdoor Lifestyles by Hearth \u0026amp; Home Technologies™ Limited Lifetime Warranty.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I add a fan to my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow efficient is a wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e \u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554275418266,"sku":"ODVILLA-42H-B","price":1859.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Villawood-42-Traditional-Outdoor-Wood-Burning-Fireplace-With-Herringbone-Refractory-2.jpg?v=1740104090"},{"product_id":"heatilator-villawood-42-traditional-outdoor-wood-burning-fireplace-with-traditional-refractory","title":"Heatilator Villawood 42\" Traditional Outdoor Wood Burning Fireplace With Traditional Refractory","description":"\u003cp\u003eThe Villawood outdoor open fireplace provides that snap and crackle you love, with the Heat \u0026amp; Glo quality you depend on. Its masonry look and open-hearth design enhances any deck, patio, or outdoor kitchen, and promises an inviting presence to all those who gather near the open-flame fireplace. \u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eTraditional or Herringbone Brick Interior\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGrate\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStainless Steel Mesh Custain Screens\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eUL \u0026amp; ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Logs\/Log Sets\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDrain Pan\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in two sizes - Fits your space and design vision with viewing area options of 36\" and 42\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutdoor Approved - Provides durable, safe operation with stainless-steel materials and unique design features.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eChoose from traditional or herringbone brick interior for an authentic masonry look\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eSteel grate and stainless steel mesh curtain screens built to look great for years\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL300 series pipe. See Venting section.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable style=\"width: 100.079%; height: 220.6px;\" width=\"100%\" data-mce-style=\"width: 100.079%; height: 220.6px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eBrand\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eItem Number\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eODVILLA-42T-B\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eModel Name\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eVillawood 42\" Outdoor Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eProduct Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eFireplace\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eWood Burning\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eViewing Area\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e42\" x 20-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Width\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e48\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Depth\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e21-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Height\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e39-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Width\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e47\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Depth\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e21-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Height\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e39-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec1.jpg?v=1718401164\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec1.jpg?v=1718401164\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec2.jpg?v=1718401190\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec2.jpg?v=1718401190\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec3.jpg?v=1718401208\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec3.jpg?v=1718401208\"\u003e\u003c\/p\u003e \u003ctable style=\"width: 100.079%; height: 73.5332px;\" width=\"100%\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eA\u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e29-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eB\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e47\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eC\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e14-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eD\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e42\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\" rel=\"noopener\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\" target=\"_blank\"\u003eOutdoor Lifestyle Brochure\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1044U.pdf?v=1693470429\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1044U.pdf?v=1693470429\" target=\"_blank\"\u003eOutdoor Gas Logs Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood_ODVILLA-36-42-Owner-Install_4072-345.pdf?v=1693512245\" rel=\"noopener\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood_ODVILLA-36-42-Owner-Install_4072-345.pdf?v=1693512245\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/ODVILLA-42-B.pdf?v=1693512413\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood42_ArchGuide.pdf?v=1693512508\" rel=\"noopener\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd\u003eOutdoor Lifestyles by Hearth \u0026amp; Home Technologies™ Limited Lifetime Warranty.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I add a fan to my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow efficient is a wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e \u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554275451034,"sku":"ODVILLA-42T-B","price":1809.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Villawood-42-Traditional-Outdoor-Wood-Burning-Fireplace-With-Traditional-Refractory-2.jpg?v=1740104095"},{"product_id":"heatilator-villawood-36-traditional-outdoor-wood-burning-fireplace-with-herringbone-refractory","title":"Heatilator Villawood 36\" Traditional Outdoor Wood Burning Fireplace With Herringbone Refractory","description":"\u003cp\u003eThe Villawood outdoor open fireplace provides that snap and crackle you love, with the Heat \u0026amp; Glo quality you depend on. Its masonry look and open-hearth design enhances any deck, patio, or outdoor kitchen, and promises an inviting presence to all those who gather near the open-flame fireplace. \u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eTraditional or Herringbone Brick Interior\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGrate\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStainless Steel Mesh Custain Screens\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eUL \u0026amp; ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Logs\/Log Sets\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDrain Pan\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in two sizes - Fits your space and design vision with viewing area options of 36\" and 42\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutdoor Approved - Provides durable, safe operation with stainless-steel materials and unique design features.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eChoose from traditional or herringbone brick interior for an authentic masonry look\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eSteel grate and stainless steel mesh curtain screens built to look great for years\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL300 series pipe. See Venting section.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" style=\"width: 100.079%; height: 220.6px;\" data-mce-style=\"width: 100.079%; height: 220.6px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eBrand\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eItem Number\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eODVILLA-36H-B\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eModel Name\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eVillawood 36\" Outdoor Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eProduct Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eFireplace\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eWood Burning\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eViewing Area\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e36\" x 20-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Width\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e42\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Depth\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e21-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Height\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e39-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Width\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e41\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Depth\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e21-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Height\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e39-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec1.jpg?v=1718401164\" alt=\"\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec1.jpg?v=1718401164\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec2.jpg?v=1718401190\" alt=\"\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec2.jpg?v=1718401190\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec3.jpg?v=1718401208\" alt=\"\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec3.jpg?v=1718401208\"\u003e\u003c\/p\u003e \u003ctable width=\"100%\" style=\"width: 100.079%; height: 73.5332px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eA\u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e23-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eB\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e41\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eC\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e11-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eD\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e36\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\"\u003eOutdoor Lifestyle Brochure\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1044U.pdf?v=1693470429\" rel=\"noopener\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1044U.pdf?v=1693470429\"\u003eOutdoor Gas Logs Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood_ODVILLA-36-42-Owner-Install_4072-345.pdf?v=1693512245\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood_ODVILLA-36-42-Owner-Install_4072-345.pdf?v=1693512245\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/ODVILLA-36-B.pdf?v=1693512402\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood36_ArchGuide.pdf?v=1693512495\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd\u003eOutdoor Lifestyles by Hearth \u0026amp; Home Technologies™ Limited Lifetime Warranty.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I add a fan to my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow efficient is a wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e \u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554275483802,"sku":"ODVILLA-36H-B","price":1529.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Villawood-36-Traditional-Outdoor-Wood-Burning-Fireplace-With-Herringbone-Refractory-2.jpg?v=1740104101"},{"product_id":"heatilator-villawood-36-traditional-outdoor-wood-burning-fireplace-with-traditional-refractory","title":"Heatilator Villawood 36\" Traditional Outdoor Wood Burning Fireplace With Traditional Refractory","description":"\u003cp\u003eThe Villawood outdoor open fireplace provides that snap and crackle you love, with the Heat \u0026amp; Glo quality you depend on. Its masonry look and open-hearth design enhances any deck, patio, or outdoor kitchen, and promises an inviting presence to all those who gather near the open-flame fireplace. \u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eTraditional or Herringbone Brick Interior\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGrate\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStainless Steel Mesh Custain Screens\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eUL \u0026amp; ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Logs\/Log Sets\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDrain Pan\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in two sizes - Fits your space and design vision with viewing area options of 36\" and 42\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutdoor Approved - Provides durable, safe operation with stainless-steel materials and unique design features.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eChoose from traditional or herringbone brick interior for an authentic masonry look\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eSteel grate and stainless steel mesh curtain screens built to look great for years\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL300 series pipe. See Venting section.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" style=\"width: 100.079%; height: 220.6px;\" data-mce-style=\"width: 100.079%; height: 220.6px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eBrand\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eItem Number\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eODVILLA-36T-B\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eModel Name\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eVillawood 36\" Outdoor Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eProduct Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eFireplace\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003eWood Burning\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eViewing Area\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e36\" x 20-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Width\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e42\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Depth\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e21-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Height\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e39-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Width\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e41\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Depth\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e21-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\" data-mce-style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Height\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\" data-mce-style=\"width: 54.3317%; height: 18.3833px;\"\u003e39-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec1.jpg?v=1718401164\" alt=\"\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec1.jpg?v=1718401164\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec2.jpg?v=1718401190\" alt=\"\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec2.jpg?v=1718401190\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec3.jpg?v=1718401208\" alt=\"\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VillawoodSpec3.jpg?v=1718401208\"\u003e\u003c\/p\u003e \u003ctable width=\"100%\" style=\"width: 100.079%; height: 73.5332px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eA\u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e23-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eB\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e41\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eC\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e11-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%; height: 18.3833px;\"\u003eD\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%; height: 18.3833px;\"\u003e36\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\"\u003eOutdoor Lifestyle Brochure\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1044U.pdf?v=1693470429\" rel=\"noopener\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1044U.pdf?v=1693470429\"\u003eOutdoor Gas Logs Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood_ODVILLA-36-42-Owner-Install_4072-345.pdf?v=1693512245\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood_ODVILLA-36-42-Owner-Install_4072-345.pdf?v=1693512245\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/ODVILLA-36-B.pdf?v=1693512402\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood36_ArchGuide.pdf?v=1693512495\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd\u003eOutdoor Lifestyles by Hearth \u0026amp; Home Technologies™ Limited Lifetime Warranty.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I add a fan to my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow efficient is a wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e \u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554275516570,"sku":"ODVILLA-36T-B","price":1579.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Villawood-36-Traditional-Outdoor-Wood-Burning-Fireplace-With-Traditional-Refractory-2.jpg?v=1740104105"},{"product_id":"heatilator-castlewood-42-traditional-outdoor-wood-burning-fireplace","title":"Heatilator Castlewood 42\" Traditional Outdoor Wood Burning Fireplace","description":"\u003cp\u003eMake a statement in your outdoor oasis as you enjoy the experience of a large, open hearth outdoor fireplace. The Castlewood, one of our most impressive wood-burning fireplaces, combines a stunning 38-inch-tall firebox – with no glass to enhance the views and warmth – and safety-ensured brick construction.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eExpansive 38\" High Firebox Opening\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eStainless Steel Mesh Curtain Screens\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBlack Grate\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eTransition Collar\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutside Air Hoods\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e41-7\/8\" x 38\" viewing area\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eUL \u0026amp; ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBrick Panels (Required to Complete)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGlass Bi-Fold Door\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Logs\/Log Set\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eMortar\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDrain Pan\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eExpansive Viewing Area - Gives you a generous view of the fire in a bold, custom masonry appearance.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutdoor Approved - Provides durable, safe operation with stainless-steel materials and unique design features.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo Glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003c\/li\u003e \u003cli\u003e42\" wide fireplace adds enjoyment to your space\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eExpansive 38\" high firebox opening\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eChoose from traditional or herringbone brick interior for an authentic masonry look\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBlack steel grate and stainless steel mesh curtain screens built to look great for years\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL1100 series pipe. See Venting section.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCooling hood or all non-combustible materials are required.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCanada: Requires SL400 series pipe, SLA10 and CAK8A. See Venting section.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" style=\"width: 100.079%;\" data-mce-style=\"width: 100.079%;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%;\" data-mce-style=\"width: 65.6718%;\"\u003eBrand\u003c\/td\u003e \u003ctd style=\"width: 33.9814%;\" data-mce-style=\"width: 33.9814%;\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%;\" data-mce-style=\"width: 65.6718%;\"\u003eItem Number\u003c\/td\u003e \u003ctd style=\"width: 33.9814%;\" data-mce-style=\"width: 33.9814%;\"\u003eODCASTLEWD-42-B\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 36.7667px;\"\u003e \u003ctd style=\"width: 65.6718%;\" data-mce-style=\"width: 65.6718%;\"\u003eModel Name\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%;\" data-mce-style=\"width: 33.9814%;\"\u003eCastlewood 42\" Outdoor Wood Firebox\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%;\" data-mce-style=\"width: 65.6718%;\"\u003eProduct Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%;\" data-mce-style=\"width: 33.9814%;\"\u003eFireplace\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%;\" data-mce-style=\"width: 65.6718%;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%;\" data-mce-style=\"width: 33.9814%;\"\u003eWood Burning\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 65.6718%;\" data-mce-style=\"width: 65.6718%;\"\u003eViewing Area\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 33.9814%;\" data-mce-style=\"width: 33.9814%;\"\u003e41-7\/8\" x 38\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Width\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\"\u003e53-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Depth\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\"\u003e28-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\"\u003eFraming Height\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\"\u003e74-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Width\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\"\u003e52-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Depth\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\"\u003e27-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 45.2423%; height: 18.3833px;\"\u003eUnit Height\u003c\/td\u003e \u003ctd style=\"width: 54.3317%; height: 18.3833px;\"\u003e74-1\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CastlewoodSpec1.jpg?v=1718375550\" alt=\"\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CastlewoodSpec1.jpg?v=1718375550\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CastlewoodSpec2.jpg?v=1718375588\" alt=\"\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CastlewoodSpec2.jpg?v=1718375588\"\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\" rel=\"noopener\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC_1.pdf?v=1718353995\" target=\"_blank\"\u003eOutdoor Lifestyle Brochure\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1044U.pdf?v=1693470429\" rel=\"noopener\" target=\"_blank\"\u003eOutdoor Gas Logs Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Castlewood-B-42_Owners-Install_4070-160.pdf?v=1718375972\" rel=\"noopener\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Castlewood_ArchGuide.pdf?v=1693470568\" rel=\"noopener\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Castlewood_Drain_Pan_Install_4070-150.pdf?v=1718375986\" rel=\"noopener\" target=\"_blank\"\u003eDrain Pan Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd\u003eOutdoor Lifestyles by Hearth \u0026amp; Home Technologies™ Limited Lifetime Warranty.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I add a fan to my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow efficient is a wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e \u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554275549338,"sku":"ODCASTLEWD-42-B","price":3579.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Castlewood-42-Traditional-Outdoor-Wood-Burning-Fireplace-2.jpg?v=1740104110"},{"product_id":"heatilator-pioneer-iii-48-classic-black-traditional-wood-burning-fireplace-with-rectangular-door","title":"Heatilator Pioneer III 48\" Classic Black Traditional Wood Burning Fireplace With Rectangular Door","description":"\u003cp\u003eWith fuel-saving efficiency and the effortless operation of Smart Burn Technology, the Pioneer III wood-burning fireplace supplies serious heat in a beautiful fire. Add up to two heat zone ducts to send warmth into other rooms.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eSmart Burn Technology\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e7-day Programmable Wired Wall Thermostat\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eSingle Cast Iron Door\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e400 CFM Fan System\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eFan Air Kit Grill\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eWelded Steel Firebox\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCAK4A Chimney Air Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutside Air Hood\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e4.1 cu\/ft Firebox\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCertified to 2020 EPA Emissions Standards\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003e1 Front (Required)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eMetal Finishing Template\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHeat Zone Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Extension\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eLintel Bar\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e4.1 Cubic Firebox - Holds up to 24\" logs in a massive 4.1 cu. ft. interior capacity to facilitate overnight heating.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eEPA 2020 Certified - Meets the strictest environmental burn standards for the cleanest wood heat available.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHeat Zone - Allows for multi-room heating so you can distribute the warmth and turn your furnace down.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eSmart Burn Technology - Automatically adjusts your fire for an efficient, clean burn while cutting home heating costs by up to 50%.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e2 door styles with 3 front choices\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eUp to 18 hours of burn time from one load\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e400-CFM fan system pushes heat further and faster into your room\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL300 or 8\" DuraPlus pipe with the DuraPlus base plate. See venting section\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eWhen using 8\" DuraPlus use DV-6DP-IS attic insulation shield.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable style=\"width: 100.079%;\" width=\"100%\" data-mce-style=\"width: 100.079%;\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eBrand\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eItem Number\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003ePIONEER-III-RBK\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eModel Name\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003ePioneer III Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eProduct Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003eFireplace\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003eWood-Burning\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eSize\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003eExtra Large\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eHeating Capacity\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003e1,200 - 3,000 sq ft\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eViewing Area\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003e341 sq in\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eActual Width\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003e47-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eActual Height\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003e47-1\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eActual Depth\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003e23-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eBtu\/Hour Output\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003e90,900 (Peak)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/PioneerIIISpec.jpg?v=1718201598\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/PioneerIIISpec.jpg?v=1718201598\"\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1113U_PioneerIII_brochure.pdf?v=1718201983\" target=\"_blank\"\u003ePioneer III Brochure\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-III_Install_4182-901.pdf?v=1709580471\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-III_Owners_4182-900.pdf?v=1709580566\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/PioneerIII_ArchitectGuide-HTL.pdf?v=1709581234\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I add a fan to my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow efficient is a wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e \u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554275844250,"sku":"PIONEER-III-RBK","price":5849.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Pioneer-III-48-Classic-Black-Traditional-Wood-Burning-Fireplace-With-Rectangular-Door.jpg?v=1740104146"},{"product_id":"heatilator-pioneer-iii-48-classic-black-traditional-wood-burning-fireplace-with-arch-door","title":"Heatilator Pioneer III 48\" Classic Black Traditional Wood Burning Fireplace With Arch Door","description":"\u003cp\u003eWith fuel-saving efficiency and the effortless operation of Smart Burn Technology, the Pioneer III wood-burning fireplace supplies serious heat in a beautiful fire. Add up to two heat zone ducts to send warmth into other rooms.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eSmart Burn Technology\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e7-day Programmable Wired Wall Thermostat\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eSingle Cast Iron Door\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e400 CFM Fan System\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eFan Air Kit Grill\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eWelded Steel Firebox\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCAK4A Chimney Air Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutside Air Hood\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e4.1 cu\/ft Firebox\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCertified to 2020 EPA Emissions Standards\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003e1 Front (Required)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eMetal Finishing Template\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHeat Zone Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Extension\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eLintel Bar\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e4.1 Cubic Firebox - Holds up to 24\" logs in a massive 4.1 cu. ft. interior capacity to facilitate overnight heating.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eEPA 2020 Certified - Meets the strictest environmental burn standards for the cleanest wood heat available.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHeat Zone - Allows for multi-room heating so you can distribute the warmth and turn your furnace down.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eSmart Burn Technology - Automatically adjusts your fire for an efficient, clean burn while cutting home heating costs by up to 50%.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e2 door styles with 3 front choices\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eUp to 18 hours of burn time from one load\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e400-CFM fan system pushes heat further and faster into your room\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL300 or 8\" DuraPlus pipe with the DuraPlus base plate. See venting section\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eWhen using 8\" DuraPlus use DV-6DP-IS attic insulation shield.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable style=\"width: 100.079%;\" width=\"100%\" data-mce-style=\"width: 100.079%;\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eBrand\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eItem Number\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003ePIONEER-III-ABK\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eModel Name\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003ePioneer III Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eProduct Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003eFireplace\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003eWood-Burning\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eSize\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003eExtra Large\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eHeating Capacity\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003e1,200 - 3,000 sq ft\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eViewing Area\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003e341 sq in\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eActual Width\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003e47-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eActual Height\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003e47-1\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eActual Depth\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003e23-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 49.3932%;\" data-mce-style=\"width: 49.3932%;\"\u003eBtu\/Hour Output\u003c\/td\u003e \u003ctd style=\"width: 50.1808%;\" data-mce-style=\"width: 50.1808%;\"\u003e90,900 (Peak)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/PioneerIIISpec.jpg?v=1718201598\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/PioneerIIISpec.jpg?v=1718201598\"\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1113U_PioneerIII_brochure.pdf?v=1718201983\" target=\"_blank\"\u003ePioneer III Brochure\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-III_Install_4182-901.pdf?v=1709580471\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-III_Owners_4182-900.pdf?v=1709580566\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/PioneerIII_ArchitectGuide-HTL.pdf?v=1709581234\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable data-mce-fragment=\"1\" width=\"100%\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv data-mce-fragment=\"1\" style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cimg data-mce-fragment=\"1\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv data-mce-fragment=\"1\" style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cimg data-mce-fragment=\"1\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" style=\"margin-bottom: 15px; float: none;\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I add a fan to my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow efficient is a wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e \u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554275877018,"sku":"PIONEER-III-ABK","price":6179.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Pioneer-III-48-Classic-Black-Traditional-Wood-Burning-Fireplace-With-Arch-Door-2.jpg?v=1740104149"},{"product_id":"heatilator-pioneer-ii-40-traditional-wood-burning-fireplace-with-classic-black-front-and-single-arch-door","title":"Heatilator Pioneer II 40\" Traditional Wood Burning Fireplace With Classic Black Front and Single Arch Door","description":"\u003cp\u003eThe efficiency of the EPA-approved Pioneer II supplies long burn times with nonstop rolling flames. Never has it been easier to set the mood for relaxing or just keeping your home or cabin toasty warm with ample heat. \u003cbr\u003e\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eAutomatic Combustion Control\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eFront and Single Cast Iron Arched Door\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDual Fans with Speed Control\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eWelded Steel Firebox\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCAK4A Chimney Air Kit\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutside Air Hood\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e2.7 cu\/ft firebox\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCertified to 2020 EPA emissions standards\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eMetal Finishing Template\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eLintel Bar\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHeat Management\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Extension\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eOutside Air Elbow Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e2.7 Cubic Firebox - Holds up to 22\" logs in a spacious 2.7 cu. ft. interior capacity to facilitate overnight heating.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eEPA 2020 Certified - Meets the strictest environmental burn standards for the cleanest wood heat available.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHeat Zone - Allows for multi-room heating so you can distribute the warmth and turn your furnace down.\u003c\/li\u003e \u003cli\u003eHeats 1,000-2,600 sq. ft. with 68,200 BTUs, based on climate and home efficiency\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eUp to 10 hours of burn time form each load of wood\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eComes standard with front and black arched door\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL300 or 8\" DuraPlus pipe with the DuraPlus base plate. See venting section\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eWhen using 8\" DuraPlus use DV-6DP-IS attic insulation shield\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" style=\"width: 100.079%; height: 220.6px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 36.9464%; height: 18.3833px;\"\u003eBrand\u003c\/td\u003e \u003ctd style=\"width: 62.6276%; height: 18.3833px;\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 36.9464%; height: 18.3833px;\"\u003eItem Number\u003c\/td\u003e \u003ctd style=\"width: 62.6276%; height: 18.3833px;\"\u003ePIONEER-II-C\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 36.9464%; height: 18.3833px;\"\u003eModel Name\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 62.6276%; height: 18.3833px;\"\u003ePioneer II Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 36.9464%; height: 18.3833px;\"\u003eProduct Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 62.6276%; height: 18.3833px;\"\u003eFireplace\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 36.9464%; height: 18.3833px;\"\u003eFuel Type\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 62.6276%; height: 18.3833px;\"\u003eWood Burning\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 36.9464%; height: 18.3833px;\"\u003eSize\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 62.6276%; height: 18.3833px;\"\u003eMedium\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 36.9464%; height: 18.3833px;\"\u003eHeating Capacity\u003c\/td\u003e \u003ctd style=\"width: 62.6276%; height: 18.3833px;\"\u003e1,000 - 2,600 sq ft\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 36.9464%; height: 18.3833px;\"\u003eViewing Area\u003c\/td\u003e \u003ctd style=\"width: 62.6276%; height: 18.3833px;\"\u003e296 sq in\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 36.9464%; height: 18.3833px;\"\u003eActual Width\u003c\/td\u003e \u003ctd style=\"width: 62.6276%; height: 18.3833px;\"\u003e40\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 36.9464%; height: 18.3833px;\"\u003eActual Height\u003c\/td\u003e \u003ctd style=\"width: 62.6276%; height: 18.3833px;\"\u003e40-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 36.9464%; height: 18.3833px;\"\u003eActual Depth\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 62.6276%; height: 18.3833px;\"\u003e23-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 36.9464%; height: 18.3833px;\"\u003eBtu\/Hour Output\u003c\/td\u003e \u003ctd style=\"width: 62.6276%; height: 18.3833px;\"\u003e68,200 (Peak)\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/PioneerIISpec.jpg?v=1718199388\"\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1112U_PioneerII_brochure.pdf?v=1718199463\" rel=\"noopener\" target=\"_blank\"\u003ePioneer II\u003c\/a\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1112U_PioneerII_brochure.pdf?v=1718199463\" rel=\"noopener\" target=\"_blank\"\u003e \u003c\/a\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1112U_PioneerII_brochure.pdf?v=1718199463\" rel=\"noopener\" target=\"_blank\"\u003eBrochure\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-II-C_Installation_Manual_4184-901.pdf?v=1709577059\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-II-C_Owners_Manual_4184-900.pdf?v=1709577076\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/PioneerII-C_ArchitectGuide-HTL.pdf?v=1709577144\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I add a fan to my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow efficient is a wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e \u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554275909786,"sku":"PIONEER-II-C","price":6549.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Pioneer-II-40-Traditional-Wood-Burning-Fireplace-With-Classic-Black-Front-and-Single-Arch-Door-2.jpg?v=1740104154"},{"product_id":"heatilator-st42a-42-traditional-contemporary-see-through-wood-burning-fireplace","title":"Heatilator ST42A 42\" Traditional\/Contemporary See-Through Wood Burning Fireplace","description":"\u003cp\u003eWarmth and Beauty\u003c\/p\u003e \u003cp\u003eThis super-sized see-thru fireplace makes twice the impact! With two sides, these multi-sided wood fireplaces enhance the style and drama of traditional and contemporary spaces alike. Match any décor with multiple finishing options.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit, Radiant\u003c\/li\u003e \u003cli\u003eInsulated\u003c\/li\u003e \u003cli\u003eTraditional Refractory Lining\u003c\/li\u003e \u003cli\u003eDamper\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003c\/li\u003e \u003cli\u003eUL Listed\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eGlass Doors\u003c\/li\u003e \u003cli\u003eLog Set\/Hearth Kit\u003c\/li\u003e \u003cli\u003eInsulated\/Uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eTwo-Sided Viewing - Convert to a gas log set that looks great from either side, even when not burning.\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eU.S. uses SL1100 series chimney. Canada uses SL400 series chimney and requires SLA-10 and CAK5A \u003c\/li\u003e \u003cli\u003eSee Venting section. \u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eItem Number\u003c\/td\u003e \u003ctd\u003eST42A\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBrand Name\u003c\/td\u003e \u003ctd\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSeries\u003c\/td\u003e \u003ctd\u003eST42A See-Through\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e42\" x 23\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Depth\u003c\/td\u003e \u003ctd\u003e28\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Height\u003c\/td\u003e \u003ctd\u003e58-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Width\u003c\/td\u003e \u003ctd\u003e47\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4012_050.pdf?v=1704854620\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4012_050.pdf?v=1704854620\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4012_051.pdf?v=1704854752\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4012_051.pdf?v=1704854752\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4012_039.pdf?v=1704854799\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4012_039.pdf?v=1704854799\" target=\"_blank\"\u003eOwner's Manual (Pre August 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_313.pdf?v=1704854930\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_313.pdf?v=1704854930\" target=\"_blank\"\u003eSTFSO18 Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_314.pdf?v=1704854863\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_314.pdf?v=1704854863\" target=\"_blank\"\u003eSTFSO24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_318.pdf?v=1704855166\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_318.pdf?v=1704855166\" target=\"_blank\"\u003eSafety Pilot Hearth Kits  Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35123.pdf?v=1704751123\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35123.pdf?v=1704751123\" target=\"_blank\"\u003eCAK4A Chimney Air Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35268.pdf?v=1704849780\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35268.pdf?v=1704849780\" target=\"_blank\"\u003eCAK5A Chimney Air Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e \u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283184282,"sku":"ST42A","price":4139.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-ST42A-42-TraditionalContemporary-See-Through-Wood-Burning-Fireplace-2.webp?v=1740104700"},{"product_id":"heatilator-icon-100-50-traditional-radiant-heat-wood-burning-fireplace-with-multiple-colored-refractory","title":"Heatilator Icon 100 50\" Traditional Radiant Heat Wood Burning Fireplace With Multiple-Colored Refractory","description":"\u003cp\u003eThe Icon is the industry's largest wood-burning fireplace. An expansive viewing area and attractive firebox catch your eyes from across the room, while impressive fires keep you warm and relaxed. Enjoy classic masonry looks and performance—without the cost of a custom-built fireplace. Highlight your favorite space and let the Icon roar.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eColored Refractory Lining\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003c\/li\u003e \u003cli\u003eRadiant Heat\u003c\/li\u003e \u003cli\u003eInsulated\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eUL Listed\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003c\/li\u003e \u003cli\u003eMesh Doors\u003c\/li\u003e \u003cli\u003eHearth Extension\u003c\/li\u003e \u003cli\u003eInsulated\/Uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eThree sizes available; 36\", 42\" and 50\"\u003c\/li\u003e \u003cli\u003eChoose from Traditional Multi-Colored or Herringbone Refractory:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003c\/li\u003e \u003cli\u003eNo Glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003c\/li\u003e \u003cli\u003eClean-face design enables finishing materials to be applied up to firebox opening\u003c\/li\u003e \u003cli\u003eSL1100 Series venting\u003c\/li\u003e \u003cli\u003eTested and listed to UL safety standards\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eItem Number\u003c\/td\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eI100CT\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eBrand Name\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eSeries\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eIcon 100\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eModel\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eICON 100 50\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eFuel Type\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eViewing Area\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e50\" x 33\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2 data-mce-fragment=\"1\"\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e60-5\/8\" (1540mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e61-5\/8\" (1565mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-5\/8\" (1057mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e61-5\/8\" (1565mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e70-1\/2\" (1791mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e71\" (1803mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e29-1\/2\" (749mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e30-1\/2\" (775mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e50\" x 33\" (1270mm x 838mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Icon.jpg?v=1704848110\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1021U.pdf?v=1704849002\" target=\"_blank\"\u003eIcon Series - Product Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_263.pdf?v=1704753793\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_263.pdf?v=1704753793\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_264.pdf?v=1704850841\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_264.pdf?v=1704850841\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/I100CT_I100H.pdf?v=1704852351\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Icon_I100_ArchGuide.pdf?v=1704852482\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_323.pdf?v=1704849122\" target=\"_blank\"\u003eGrand Oak Hearth Kit GO24-30-318-324-330-IPI-NG or LP-HK Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_322.pdf?v=1704849135\" target=\"_blank\"\u003eGrand Oak Hearth Kit GO24-30MTCH-HK Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24.pdf?v=1704852209\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24.pdf?v=1704852209\"\u003eGO24 Service Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24-IPI.pdf?v=1704852235\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24-IPI.pdf?v=1704852235\"\u003eGO24-IPI Service Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_327.pdf?v=1704849345\" target=\"_blank\"\u003eGrand Oak Log Set GO30 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_317.pdf?v=1704759886\" target=\"_blank\"\u003eGrand Oak Log Set GO30 Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_328.pdf?v=1704759900\" target=\"_blank\"\u003eGrand Oak Log Set GO318 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_329.pdf?v=1704849461\" target=\"_blank\"\u003eGrand Oak Log Set GO324 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_330.pdf?v=1704849468\" target=\"_blank\"\u003eGrand Oak Log Set GO330 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_300.pdf?v=1704759949\" target=\"_blank\"\u003eGrand Oak Matchlight Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_237.pdf?v=1704849652\" target=\"_blank\"\u003eContour Mesh Doors Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4015_062.pdf?v=1704850530\" target=\"_blank\"\u003eDM100 Glass Doors Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_026.pdf?v=1704849736\" target=\"_blank\"\u003eGrand Vista Mesh Door Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35268.pdf?v=1704849780\" target=\"_blank\"\u003eCAK5A Chimney Air Kit\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4042_617.pdf?v=1704849892\" target=\"_blank\"\u003eSRV4042-619 SRV4042-618 Firebox Support Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4014_107.pdf?v=1704845415\" target=\"_blank\"\u003eTR-TVK - Round Termination Top Vent Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283217050,"sku":"I100CT","price":4489.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Icon-100-50-Traditional-Radiant-Heat-Wood-Burning-Fireplace-With-Multiple-Colored-Refractory-2.webp?v=1740104706"},{"product_id":"heatilator-icon-80-42-traditional-radiant-heat-wood-burning-fireplace-with-herringbone-refractory","title":"Heatilator Icon 80 42\" Traditional Radiant Heat Wood Burning Fireplace With Herringbone Refractory","description":"\u003cp\u003eThe Icon is the industry's largest wood-burning fireplace. An expansive viewing area and attractive firebox catch your eyes from across the room, while impressive fires keep you warm and relaxed. Enjoy classic masonry looks and performance—without the cost of a custom-built fireplace. Highlight your favorite space and let the Icon roar.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eColored Refractory Lining\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003c\/li\u003e \u003cli\u003eRadiant Heat\u003c\/li\u003e \u003cli\u003eInsulated\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eUL Listed\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003c\/li\u003e \u003cli\u003eMesh Doors\u003c\/li\u003e \u003cli\u003eHearth Extension\u003c\/li\u003e \u003cli\u003eInsulated\/Uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eThree sizes available; 36\", 42\" and 50\"\u003c\/li\u003e \u003cli\u003eChoose from Traditional Multi-Colored or Herringbone Refractory:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003c\/li\u003e \u003cli\u003eNo Glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003c\/li\u003e \u003cli\u003eClean-face design enables finishing materials to be applied up to firebox opening\u003c\/li\u003e \u003cli\u003eSL1100 Series venting\u003c\/li\u003e \u003cli\u003eTested and listed to UL safety standards\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eItem Number\u003c\/td\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eI80H\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eBrand Name\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eSeries\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eIcon 80\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eModel\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eICON 80 42\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eFuel Type\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eViewing Area\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" x 28-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2 data-mce-fragment=\"1\"\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e50-1\/2\" (1283mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e51-1\/2\" (1308mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e34-1\/2\" (876mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e51-1\/2\" (1308mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e59-1\/4\" (1505mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e59-3\/4\" (1518mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e27-1\/2\" (699mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e28-1\/2\" (724mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" x 28-1\/2\" (1067mm x 724mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Icon.jpg?v=1704848110\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1021U.pdf?v=1704849002\" target=\"_blank\"\u003eIcon Series - Product Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_260.pdf?v=1704851684\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_260.pdf?v=1704851684\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_250.pdf?v=1704851713\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_250.pdf?v=1704851713\"\u003eInstallation Manual (Pre March 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_261.pdf?v=1704851335\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_261.pdf?v=1704851335\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/I80CT_I80H.pdf?v=1704852332\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Icon_I80_ArchGuide.pdf?v=1704852478\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_323.pdf?v=1704849122\" target=\"_blank\"\u003eGrand Oak Hearth Kit GO24-30-318-324-330-IPI-NG or LP-HK Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_322.pdf?v=1704849135\" target=\"_blank\"\u003eGrand Oak Hearth Kit GO24-30MTCH-HK Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24.pdf?v=1704852209\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24.pdf?v=1704852209\"\u003eGO24 Service Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24-IPI.pdf?v=1704852235\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24-IPI.pdf?v=1704852235\"\u003eGO24-IPI Service Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_327.pdf?v=1704849345\" target=\"_blank\"\u003eGrand Oak Log Set GO30 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_317.pdf?v=1704759886\" target=\"_blank\"\u003eGrand Oak Log Set GO30 Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_328.pdf?v=1704759900\" target=\"_blank\"\u003eGrand Oak Log Set GO318 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_329.pdf?v=1704849461\" target=\"_blank\"\u003eGrand Oak Log Set GO324 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_330.pdf?v=1704849468\" target=\"_blank\"\u003eGrand Oak Log Set GO330 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_300.pdf?v=1704759949\" target=\"_blank\"\u003eGrand Oak Matchlight Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_237.pdf?v=1704849652\" target=\"_blank\"\u003eContour Mesh Doors Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/33797.pdf?v=1704849692\" target=\"_blank\"\u003eDM6036 \u0026amp; DM8042 Glass Doors Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_026.pdf?v=1704849736\" target=\"_blank\"\u003eGrand Vista Mesh Door Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35268.pdf?v=1704849780\" target=\"_blank\"\u003eCAK5A Chimney Air Kit\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4042_617.pdf?v=1704849892\" target=\"_blank\"\u003eSRV4042-619 SRV4042-618 Firebox Support Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4014_107.pdf?v=1704845415\" target=\"_blank\"\u003eTR-TVK - Round Termination Top Vent Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283249818,"sku":"I80H","price":3089.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Icon-80-42-Traditional-Radiant-Heat-Wood-Burning-Fireplace-With-Herringbone-Refractory-2.webp?v=1740104712"},{"product_id":"heatilator-icon-60-36-traditional-radiant-heat-wood-burning-fireplace-with-herringbone-refractory","title":"Heatilator Icon 60 36\" Traditional Radiant Heat Wood Burning Fireplace With Herringbone Refractory","description":"\u003cp\u003eThe Icon is the industry's largest wood-burning fireplace. An expansive viewing area and attractive firebox catch your eyes from across the room, while impressive fires keep you warm and relaxed. Enjoy classic masonry looks and performance—without the cost of a custom-built fireplace. Highlight your favorite space and let the Icon roar.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eColored Refractory Lining\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003c\/li\u003e \u003cli\u003eRadiant Heat\u003c\/li\u003e \u003cli\u003eInsulated\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eUL Listed\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003c\/li\u003e \u003cli\u003eMesh Doors\u003c\/li\u003e \u003cli\u003eHearth Extension\u003c\/li\u003e \u003cli\u003eInsulated\/Uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eThree sizes available; 36\", 42\" and 50\"\u003c\/li\u003e \u003cli\u003eChoose from Traditional Multi-Colored or Herringbone Refractory:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003c\/li\u003e \u003cli\u003eNo Glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003c\/li\u003e \u003cli\u003eClean-face design enables finishing materials to be applied up to firebox opening\u003c\/li\u003e \u003cli\u003eSL1100 Series venting\u003c\/li\u003e \u003cli\u003eTested and listed to UL safety standards\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eItem Number\u003c\/td\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eI60H\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eBrand Name\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eSeries\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eIcon 60\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eModel\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eICON 60 36\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eFuel Type\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eViewing Area\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e36\" x 28-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2 data-mce-fragment=\"1\"\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e44-1\/2\" (1130mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e45-1\/2\" (1156mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e28-5\/8\" (727mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e45-1\/2\" (1156mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e59-1\/4\" (1505mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e59-3\/4\" (1518mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e27-1\/2\" (699mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e28\" (711mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e36\" x 28-1\/2\" (914mm x 724mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Icon.jpg?v=1704848110\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1021U.pdf?v=1704849002\" target=\"_blank\"\u003eIcon Series - Product Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_260.pdf?v=1704851684\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_250.pdf?v=1704851713\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eInstallation Manual (Pre March 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_261.pdf?v=1704851335\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/I60CT_I60H.pdf?v=1704852313\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Icon_I60_ArchGuide.pdf?v=1704852468\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_323.pdf?v=1704849122\" target=\"_blank\"\u003eGrand Oak Hearth Kit GO24-30-318-324-330-IPI-NG or LP-HK Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_322.pdf?v=1704849135\" target=\"_blank\"\u003eGrand Oak Hearth Kit GO24-30MTCH-HK Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24.pdf?v=1704852209\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eGO24 Service Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/GO24-IPI.pdf?v=1704852235\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eGO24-IPI Service Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_327.pdf?v=1704849345\" target=\"_blank\"\u003eGrand Oak Log Set GO30 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_317.pdf?v=1704759886\" target=\"_blank\"\u003eGrand Oak Log Set GO30 Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_328.pdf?v=1704759900\" target=\"_blank\"\u003eGrand Oak Log Set GO318 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_329.pdf?v=1704849461\" target=\"_blank\"\u003eGrand Oak Log Set GO324 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_330.pdf?v=1704849468\" target=\"_blank\"\u003eGrand Oak Log Set GO330 Placement Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_300.pdf?v=1704759949\" target=\"_blank\"\u003eGrand Oak Matchlight Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_237.pdf?v=1704849652\" target=\"_blank\"\u003eContour Mesh Doors Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/33797.pdf?v=1704849692\" target=\"_blank\"\u003eDM6036 \u0026amp; DM8042 Glass Doors Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_026.pdf?v=1704849736\" target=\"_blank\"\u003eGrand Vista Mesh Door Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35268.pdf?v=1704849780\" target=\"_blank\"\u003eCAK5A Chimney Air Kit\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4042_617.pdf?v=1704849892\" target=\"_blank\"\u003eSRV4042-619 SRV4042-618 Firebox Support Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4014_107.pdf?v=1704845415\" target=\"_blank\"\u003eTR-TVK - Round Termination Top Vent Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283282586,"sku":"I60H","price":2319.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Icon-60-36-Traditional-Radiant-Heat-Wood-Burning-Fireplace-With-Herringbone-Refractory-2.webp?v=1740104720"},{"product_id":"heatilator-element-42-traditional-uninsulated-radiant-heat-wood-burning-fireplace","title":"Heatilator Element 42\" Traditional Uninsulated Radiant Heat Wood Burning Fireplace","description":"\u003cp\u003eLarge Viewing Area, Richly Detailed\u003c\/p\u003e \u003cp\u003eThe Element helps you get the most out of a roaring wood fire with its luxuriously large viewing area and virtually invisible smoke shield. A richly-colored, textured interior creates the look of traditional masonry. The user-friendly damper and Heatilator warranty combine to make the Element the best value in its class!\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit, Radiant Heat\u003c\/li\u003e \u003cli\u003eFront Access Damper Handle\u003c\/li\u003e \u003cli\u003eAsh Lip\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eTraditional Refractory Lining\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eUL Listed\u003c\/li\u003e \u003cli\u003eUninsulated Firebox\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eGlass Bi-Fold Doors\u003c\/li\u003e \u003cli\u003eLog Set\/Hearth Kit\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003cli\u003eHearth Extension (Required)\u003c\/li\u003e \u003cli\u003eInsulated\/Uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in 36\" or 42\" viewing areas\u003c\/li\u003e \u003cli\u003eEasy-to-Operate Damper - Keeps operation clean and easy with a damper that is simple to locate and adjust.\u003c\/li\u003e \u003cli\u003eConvenient Ash Lip - Prevents ash from falling out of the hearth, keeping your floor clean and safe.\u003c\/li\u003e \u003cli\u003eInvisible Smoke Shield - Makes staying comfortable even easier by ensuring that smoke goes up and out the chimney.\u003c\/li\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003cli\u003eA hearth extension is required\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eItem Number\u003c\/td\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eEL42\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eBrand Name\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eSeries\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eElement\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eModel\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eElement 42\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eFuel Type\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eViewing Area\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" x 21\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e100,000\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2 data-mce-fragment=\"1\"\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e47\" (1194mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e48\" (1219mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e29-3\/4\" (758mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e48\" (1219mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e39-1\/2\" (1003mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e39-3\/4\" (1009mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e21-3\/8\" (542mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e21-1\/2\" (546mm)\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" x 21\" (1067mm x 533mm)\u003cbr\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Element.jpg?v=1704844741\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Element.jpg?v=1704844741\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Element.jpg?v=1704844741\" target=\"_blank\"\u003eElement Series - Product Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4044_188.pdf?v=1704845130\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4044_132.pdf?v=1704845160\" target=\"_blank\"\u003eInstallation Manual (Pre Aug 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4044_187.pdf?v=1704845221\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/EL42.pdf?v=1704845641\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Element_EL42_ArchGuide.pdf?v=1704845784\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Element.rfa?v=1704845268\" target=\"_blank\"\u003eRevit BIM\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_306.pdf?v=1704750897\" target=\"_blank\"\u003eFireside Realwood FRW124 Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_304.pdf?v=1704751044\" target=\"_blank\"\u003eMatchlight Hearth Kits Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35123.pdf?v=1704751123\" target=\"_blank\"\u003eCAK4A Chimney Air Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4014_107.pdf?v=1704845415\" target=\"_blank\"\u003eRound Termination Top Vent Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4044_176.pdf?v=1704845476\" target=\"_blank\"\u003eField Fix Kit for Outside Air (Element, RH) - 4044-176 Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283315354,"sku":"EL42","price":1899.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Element-42-Traditional-Uninsulated-Radiant-Heat-Wood-Burning-Fireplace-2.webp?v=1740104727"},{"product_id":"heatilator-constitution-40-traditional-wood-burning-fireplace","title":"Heatilator Constitution 40\" Traditional Wood Burning Fireplace","description":"\u003cp\u003eEfficient and Eco-Friendly\u003c\/p\u003e \u003cp\u003eThe Constitution is a beautiful and efficient wood-burning fireplace. Strict air quality regulations or \"burn bans\" are no match for these clean-burning, eco-friendly wood fireplaces! Savor exceptional heating power with extremely easy operation.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eCeramic Glass\u003c\/li\u003e \u003cli\u003eJunction Box\u003c\/li\u003e \u003cli\u003eDual Fans\u003c\/li\u003e \u003cli\u003eArched Steel Face\u003c\/li\u003e \u003cli\u003eCAK4A Chimney Air Kit\u003c\/li\u003e \u003cli\u003eOutside Air Hood\u003c\/li\u003e \u003cli\u003eLined with Firebrick\u003c\/li\u003e \u003cli\u003eCast Iron Doors\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eMetal Finishing\u003c\/li\u003e \u003cli\u003eFirescreen\u003c\/li\u003e \u003cli\u003eLintel Bar\u003c\/li\u003e \u003cli\u003eHeat Zone Kit\u003c\/li\u003e \u003cli\u003eHearth Extension\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e68,200 BTUs — heats 1,000 to 2,600 sq ft²\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eUp to ten hours of burn time from each load of wood\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eDual 140 CFM fans\u003c\/li\u003e \u003cli\u003eHeat Zone - Allows for multi-room heating so you can distribute the warmth and turn your furnace down.\u003c\/li\u003e \u003cli\u003e2.7 Cubic Firebox - Holds up to 22\" logs in a spacious 2.7 cu. ft. interior capacity to facilitate overnight heating.\u003c\/li\u003e \u003cli\u003eEPA 2020 Certified - Meets the strictest environmental burn standards for the cleanest wood heat available.\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL300 or 8\" DuraPlus pipe with the DuraPlus base plate See venting section.\u003c\/li\u003e \u003cli\u003eWhen using 8\" DuraPlus use DV-6DP-IS attic insulation shield.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eItem Number\u003c\/td\u003e \u003ctd width=\"50%\" data-mce-fragment=\"1\"\u003eC40-C\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eBrand Name\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eSeries\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eConstitution\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eModel\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eConstitution\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eFuel Type\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eViewing Area\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e37\" x 31-1\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e68,200\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2 data-mce-fragment=\"1\"\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e40\" (1016mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42-1\/2\" (1080mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eHeight (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e40-1\/2\" (1029mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e56-3\/4\" (1441mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eDepth (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e23-1\/2\" (597mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e24\" (610mm)*\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFireplace Opening (D x E)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e37\" x 31-1\/8\"\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cem\u003e*If interior of chase will be drywalled, add the thickness to this measurement.\u003c\/em\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Constitution.jpg?v=1703296803\" alt=\"\" style=\"float: none;\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1025U_Constitution_brochure.pdf?v=1703304063\" target=\"_blank\"\u003eProduct Brochure\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/C40-C_Installation_Manual_4186-901.pdf?v=1703304278\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/C40-C_Owners_Manual_4186-900.pdf?v=1703304339\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/C40-C.pdf?v=1703304421\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Constitution_C40-C_ArchitectGuide.pdf?v=1703304448\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Constitution.rfa?v=1703304490\" target=\"_blank\"\u003eRevit BIM\u003c\/a\u003e\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heat-Zone-WD-C_Installation_Instructions_7015-174.pdf?v=1703304391\" target=\"_blank\"\u003eHEAT-ZONE-WD-C Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/480_1360.pdf?v=1703304599\" target=\"_blank\"\u003eMetal Template for EPA Certified Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-TEMPLATE-C_Medium_EPA_4184-931.pdf?v=1703304612\" target=\"_blank\"\u003eMetal Template Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MESH-HHT-C_Firescreen_Installation_Instructions_4188-929.pdf?v=1703304657\" target=\"_blank\"\u003eFirescreen Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283348122,"sku":"C40-C","price":6029.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Constitution-40-Traditional-Wood-Burning-Fireplace-2.webp?v=1740104734"},{"product_id":"heatilator-birmingham-50-traditional-radiant-heat-wood-burning-fireplace","title":"Heatilator Birmingham 50\" Traditional Radiant Heat Wood Burning Fireplace","description":"\u003cp\u003eThe Look of Custom-Built Masonry\u003c\/p\u003e \u003cp\u003eThese affordable wood fireplaces offer the performance and appearance of a custom-built masonry fireplace—all at a fraction of the cost. Whether a crackle or a blaze, the Birmingham is at home in your favorite room.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eRadiant Heat\u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003c\/li\u003e \u003cli\u003eUL Listed\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRefractory (Required to Complete)\u003c\/li\u003e \u003cli\u003eGlass Doors\u003c\/li\u003e \u003cli\u003eRefractory Extensions\u003c\/li\u003e \u003cli\u003eFloor Protector\u003c\/li\u003e \u003cli\u003eFloor Extension\u003c\/li\u003e \u003cli\u003eInsulated\/Uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in 36, 42 and 50-inch models\u003c\/li\u003e \u003cli\u003eExpansive Viewing Area - Gives you a generous view of the fire in a bold, custom masonry appearance.\u003c\/li\u003e \u003cli\u003eAuthentic Masonry - Relish the masonry fireside experience with classic stacked brick or angled herringbone interior panels.\u003c\/li\u003e \u003cli\u003eNo Glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003c\/li\u003e \u003cli\u003eRadiant Heat - Emits warmth passively, with no fan required.\u003c\/li\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003c\/li\u003e \u003cli\u003eChoose from Herringbone or Traditional refractory available:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003cli\u003eTraditional - Brick interior panels\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eTwo standard outside air kits options for enhanced venting\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eQuick, simple installation\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eTested to UL127 standards\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eItem Number\u003c\/td\u003e \u003ctd\u003eBIR50-B\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBrand Name\u003c\/td\u003e \u003ctd\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSeries\u003c\/td\u003e \u003ctd\u003eBirmingham\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003eBIR50 Rev B 50\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e50\" x 38\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd\u003e150,000\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e60-7\/8\" (1546mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e61-7\/8\" (1572mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e45-1\/8\" (1146mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e61-7\/8\" (1572mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e74-1\/8\" (1883mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e74-1\/2\" (1892mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e27-1\/2\" (699mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e28-1\/2\" (724mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e50\" x 38\" (1270mm x 965mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham.jpg?v=1704757418\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham.jpg?v=1704757418\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham.pdf?v=1704759819\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham.pdf?v=1704759819\" target=\"_blank\"\u003eProduct Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_701.pdf?v=1704760576\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_701.pdf?v=1704760576\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_682.pdf?v=1704760591\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_682.pdf?v=1704760591\" target=\"_blank\"\u003eInstallation Manual (Pre Feb 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_700.pdf?v=1704760639\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_700.pdf?v=1704760639\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/BIR50-B.pdf?v=1704760821\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/BIR50-B.pdf?v=1704760821\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham_BIR50_ArchGuide.pdf?v=1704760878\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham_BIR50_ArchGuide.pdf?v=1704760878\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_317.pdf?v=1704759886\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_317.pdf?v=1704759886\" target=\"_blank\"\u003eGrand Oak Log Set GO30 Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_328.pdf?v=1704759900\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_328.pdf?v=1704759900\" target=\"_blank\"\u003eGrand Oak Log Set GO318 Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_300.pdf?v=1704759949\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_300.pdf?v=1704759949\" target=\"_blank\"\u003eGrand Oak Matchlight Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_286.pdf?v=1704759990\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_286.pdf?v=1704759990\" target=\"_blank\"\u003eMesh Cabinet \u0026amp; Bifold Doors Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_675.pdf?v=1704760003\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_675.pdf?v=1704760003\" target=\"_blank\"\u003eMMTBX-B \u0026amp; MMTHBX-B Refractory Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283380890,"sku":"BIR50-B","price":4599.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Birmingham-50-Traditional-Radiant-Heat-Wood-Burning-Fireplace-2.webp?v=1740104741"},{"product_id":"heatilator-birmingham-42-traditional-radiant-heat-wood-burning-fireplace","title":"Heatilator Birmingham 42\" Traditional Radiant Heat Wood Burning Fireplace","description":"\u003cp\u003eThe Look of Custom-Built Masonry\u003c\/p\u003e \u003cp\u003eThese affordable wood fireplaces offer the performance and appearance of a custom-built masonry fireplace—all at a fraction of the cost. Whether a crackle or a blaze, the Birmingham is at home in your favorite room.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eRadiant Heat\u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003c\/li\u003e \u003cli\u003eUL Listed\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eTransition collar\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRefractory (Required to Complete)\u003c\/li\u003e \u003cli\u003eGlass Doors\u003c\/li\u003e \u003cli\u003eRefractory Extensions\u003c\/li\u003e \u003cli\u003eFloor Protector\u003c\/li\u003e \u003cli\u003eFloor Extension\u003c\/li\u003e \u003cli\u003eInsulated\/Uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in 36, 42 and 50-inch models\u003c\/li\u003e \u003cli\u003eExpansive Viewing Area - Gives you a generous view of the fire in a bold, custom masonry appearance.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eAuthentic Masonry - Relish the masonry fireside experience with classic stacked brick or angled herringbone interior panels.\u003c\/li\u003e \u003cli\u003eNo Glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003c\/li\u003e \u003cli\u003eRadiant Heat - Emits warmth passively, with no fan required.\u003c\/li\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003c\/li\u003e \u003cli\u003eChoose from Herringbone or Traditional refractory available:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003cli\u003eTraditional - Brick interior panels\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eTwo standard outside air kits options for enhanced venting\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eQuick, simple installation\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eTested to UL127 standards\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eItem Number\u003c\/td\u003e \u003ctd\u003eBIR42-B\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBrand Name\u003c\/td\u003e \u003ctd\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSeries\u003c\/td\u003e \u003ctd\u003eBirmingham\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003eBIR42 Rev B 42\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e42\" x 38\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd\u003e150,000\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e52-7\/8\" (1343mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e53-7\/8\" (1368mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e37-1\/8\" (943mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e53-7\/8\" (1368mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e74-1\/8\" (1883mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e74-1\/2\" (1892mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e27-1\/2\" (699mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e28-1\/2\" (724mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" x 38\" (1067mm x 965mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham.jpg?v=1704757418\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham.jpg?v=1704757418\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham.pdf?v=1704759819\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham.pdf?v=1704759819\" target=\"_blank\"\u003eProduct Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_715.pdf?v=1704760484\" rel=\"noopener noreferrer\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_715.pdf?v=1704760484\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_681.pdf?v=1704760497\" rel=\"noopener noreferrer\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_681.pdf?v=1704760497\" target=\"_blank\"\u003eInstallation Manual (Pre Feb 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_716.pdf?v=1704760661\" rel=\"noopener noreferrer\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_716.pdf?v=1704760661\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/BIR42-B.pdf?v=1704760821\" rel=\"noopener noreferrer\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/BIR42-B.pdf?v=1704760821\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham_BIR42_ArchGuide.pdf?v=1704760878\" rel=\"noopener noreferrer\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham_BIR42_ArchGuide.pdf?v=1704760878\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_317.pdf?v=1704759886\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_317.pdf?v=1704759886\" target=\"_blank\"\u003eGrand Oak Log Set GO30 Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_328.pdf?v=1704759900\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_328.pdf?v=1704759900\" target=\"_blank\"\u003eGrand Oak Log Set GO318 Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_300.pdf?v=1704759949\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_300.pdf?v=1704759949\" target=\"_blank\"\u003eGrand Oak Matchlight Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_286.pdf?v=1704759990\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_286.pdf?v=1704759990\" target=\"_blank\"\u003eMesh Cabinet \u0026amp; Bifold Doors Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_675.pdf?v=1704760003\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_675.pdf?v=1704760003\" target=\"_blank\"\u003eMMTBX-B \u0026amp; MMTHBX-B Refractory Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283413658,"sku":"BIR42-B","price":3839.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Birmingham-42-Traditional-Radiant-Heat-Wood-Burning-Fireplace-2.webp?v=1740104749"},{"product_id":"heatilator-birmingham-36-traditional-radiant-heat-wood-burning-fireplace","title":"Heatilator Birmingham 36\" Traditional Radiant Heat Wood Burning Fireplace","description":"\u003cp\u003eThe Look of Custom-Built Masonry\u003c\/p\u003e \u003cp\u003eThese affordable wood fireplaces offer the performance and appearance of a custom-built masonry fireplace—all at a fraction of the cost. Whether a crackle or a blaze, the Birmingham is at home in your favorite room.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eRadiant Heat\u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003c\/li\u003e \u003cli\u003eUL Listed\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRefractory (Required to Complete)\u003c\/li\u003e \u003cli\u003eGlass Doors\u003c\/li\u003e \u003cli\u003eRefractory Extensions\u003c\/li\u003e \u003cli\u003eFloor Protector\u003c\/li\u003e \u003cli\u003eFloor Extension\u003c\/li\u003e \u003cli\u003eInsulated\/Uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in 36, 42 and 50-inch models\u003c\/li\u003e \u003cli\u003eExpansive Viewing Area - Gives you a generous view of the fire in a bold, custom masonry appearance.\u003c\/li\u003e \u003cli\u003eAuthentic Masonry - Relish the masonry fireside experience with classic stacked brick or angled herringbone interior panels.\u003c\/li\u003e \u003cli\u003eNo Glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003c\/li\u003e \u003cli\u003eRadiant Heat - Emits warmth passively, with no fan required.\u003c\/li\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003c\/li\u003e \u003cli\u003eChoose from Herringbone or Traditional refractory available:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003cli\u003eTraditional - Brick interior panels\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eTwo standard outside air kits options for enhanced venting\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eQuick, simple installation\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eTested to UL127 standards\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eItem Number\u003c\/td\u003e \u003ctd\u003eBIR36-B\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBrand Name\u003c\/td\u003e \u003ctd\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSeries\u003c\/td\u003e \u003ctd\u003eBirmingham\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003eBIR36 Rev B 36\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e36\" x 38\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd\u003e150,000\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e46-7\/8\" (1191mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e47-7\/8\" (1216mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e31-1\/8\" (790mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e47-7\/8\" (1216mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e74-1\/8\" (1883mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e74-1\/4\" (1886mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e27-1\/2\" (699mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e28-1\/2\" (724mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e36\" x 38\" (914mm x 965mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham.jpg?v=1704757418\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham.jpg?v=1704757418\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham.pdf?v=1704759819\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham.pdf?v=1704759819\" target=\"_blank\"\u003eProduct Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_709.pdf?v=1704760375\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_709.pdf?v=1704760375\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_680.pdf?v=1704760381\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_680.pdf?v=1704760381\" target=\"_blank\"\u003eInstallation Manual (Pre Feb 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_710.pdf?v=1704760696\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_710.pdf?v=1704760696\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/BIR36-B.pdf?v=1704760822\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/BIR36-B.pdf?v=1704760822\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham_BIR36_ArchGuide.pdf?v=1704760878\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Birmingham_BIR36_ArchGuide.pdf?v=1704760878\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_317.pdf?v=1704759886\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_317.pdf?v=1704759886\" target=\"_blank\"\u003eGrand Oak Log Set GO30 Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_328.pdf?v=1704759900\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_328.pdf?v=1704759900\" target=\"_blank\"\u003eGrand Oak Log Set GO318 Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_300.pdf?v=1704759949\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_300.pdf?v=1704759949\" target=\"_blank\"\u003eGrand Oak Matchlight Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_286.pdf?v=1704759990\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_286.pdf?v=1704759990\" target=\"_blank\"\u003eMesh Cabinet \u0026amp; Bifold Doors Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_675.pdf?v=1704760003\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4059_675.pdf?v=1704760003\" target=\"_blank\"\u003eMMTBX-B \u0026amp; MMTHBX-B Refractory Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283479194,"sku":"BIR36-B","price":3319.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Birmingham-36-Traditional-Radiant-Heat-Wood-Burning-Fireplace-2.webp?v=1740104756"},{"product_id":"heatilator-accelerator-42-traditional-heat-circulating-wood-burning-fireplace-with-herringbone-refractory","title":"Heatilator Accelerator 42\" Traditional Heat-Circulating Wood Burning Fireplace With Herringbone Refractory","description":"\u003cp\u003eCraftsmanship and Performance\u003c\/p\u003e \u003cp\u003eThe Accelerator features meticulous craftsmanship for robust fires and an impressive appearance. Multiple fronts and traditional or herringbone brick panels add individual style to the Accelerator’s valued performance.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit (Heat Circulating Version)\u003c\/li\u003e \u003cli\u003eTraditional Colored Refractory Lining\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eInsulated\/UL Listed\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eFront Access Damper Handle\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eAsh Lip\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003c\/li\u003e \u003cli\u003eGas Log Set\/Hearth Kit\u003c\/li\u003e \u003cli\u003eFan Kit\u003c\/li\u003e \u003cli\u003eFloor Protector\u003c\/li\u003e \u003cli\u003eInsulated\/uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in 36\" 42\" viewing areas\u003c\/li\u003e \u003cli\u003eChoose from Traditional or Herringbone Refractory:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eChoose from Heat Circulating or Radiant Heat Versions:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eRadiant Heat - Emits warmth passively, with no fan required.\u003c\/li\u003e \u003cli\u003eHeat-Circulating Firebox - Distributes heat quickly throughout your room to bring it up to cozy warmth.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eItem Number\u003c\/td\u003e \u003ctd\u003eA42CH\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBrand Name\u003c\/td\u003e \u003ctd\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSeries\u003c\/td\u003e \u003ctd\u003eAccelerator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003eA42R\/A42C 42\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e42\" x 23-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd\u003e100,000\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e48\" (1219mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e49\" (1245mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e30-7\/8\" (784mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e49\" (1245mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-3\/8\" (1051mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-1\/2\" (1054mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e22-3\/4\" (578mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e23\" (584mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" x 23-3\/8\" (1067mm x 594mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.jpg?v=1704748940\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\"\u003eProduct Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_262.pdf?v=1704751812\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/28396.pdf?v=1704751919\" target=\"_blank\"\u003eInstallation Manual (Pre-Aug 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_263.pdf?v=1704753793\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/A42C.pdf?v=1704754193\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator_A42_ArchGuide.pdf?v=1704754264\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_306.pdf?v=1704750897\" target=\"_blank\"\u003eFireside Realwood FRW124 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_310.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 18 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_311.pdf?v=1704750950\" target=\"_blank\"\u003eFireside Supreme Oak 24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_312.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 30 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_308.pdf?v=1704751008\" target=\"_blank\"\u003eFireside Versawood FVW24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_304.pdf?v=1704751044\" target=\"_blank\"\u003eMatchlight Hearth Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31170.pdf?v=1704751106\" target=\"_blank\"\u003eAK22 Outside Air Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35123.pdf?v=1704751123\" target=\"_blank\"\u003eCAK4A Chimney Air Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_238.pdf?v=1704751170\" target=\"_blank\"\u003eCountour Mesh Door Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31447.pdf?v=1704751192\" target=\"_blank\"\u003eFK23 Fan Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4015_178_GGD36BK-GGD42BK_Glass_Door_Kit_Installation_Instructions.pdf?v=1704751250\" target=\"_blank\"\u003eGasketed Glass Door Instructions (Heat Circulating Model Only)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_025.pdf?v=1704751255\" target=\"_blank\"\u003eGrand Vista Mesh Door Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283511962,"sku":"A42CH","price":2079.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Accelerator-42-Traditional-Heat-Circulating-Wood-Burning-Fireplace-With-Herringbone-Refractory-2.webp?v=1740104762"},{"product_id":"heatilator-accelerator-42-traditional-radiant-wood-burning-fireplace-with-herringbone-refractory","title":"Heatilator Accelerator 42\" Traditional Radiant Wood Burning Fireplace With Herringbone Refractory","description":"\u003cp\u003eCraftsmanship and Performance\u003c\/p\u003e \u003cp\u003eThe Accelerator features meticulous craftsmanship for robust fires and an impressive appearance. Multiple fronts and traditional or herringbone brick panels add individual style to the Accelerator’s valued performance.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit (Radiant Version)\u003c\/li\u003e \u003cli\u003eHerringbone Colored Refractory Lining\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eInsulated\/UL Listed\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eFront Access Damper Handle\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eAsh Lip\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003c\/li\u003e \u003cli\u003eGas Log Set\/Hearth Kit\u003c\/li\u003e \u003cli\u003eFan Kit\u003c\/li\u003e \u003cli\u003eFloor Protector\u003c\/li\u003e \u003cli\u003eInsulated\/uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in 36\" 42\" viewing areas\u003c\/li\u003e \u003cli\u003eChoose from Traditional or Herringbone Refractory:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eChoose from Heat Circulating or Radiant Heat Versions:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eRadiant Heat - Emits warmth passively, with no fan required.\u003c\/li\u003e \u003cli\u003eHeat-Circulating Firebox - Distributes heat quickly throughout your room to bring it up to cozy warmth.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eItem Number\u003c\/td\u003e \u003ctd\u003eA42RH\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBrand Name\u003c\/td\u003e \u003ctd\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSeries\u003c\/td\u003e \u003ctd\u003eAccelerator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003eA42R\/A42C 42\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e42\" x 23-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd\u003e100,000\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e48\" (1219mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e49\" (1245mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e30-7\/8\" (784mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e49\" (1245mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-3\/8\" (1051mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-1\/2\" (1054mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e22-3\/4\" (578mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e23\" (584mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" x 23-3\/8\" (1067mm x 594mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.jpg?v=1704748940\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\"\u003eProduct Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_259.pdf?v=1704751455\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/28376.pdf?v=1704751517\" target=\"_blank\"\u003eInstallation Manual (Pre-Aug 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_260.pdf?v=1704750551\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/A42R.pdf?v=1704754185\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator_A42_ArchGuide.pdf?v=1704754264\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_306.pdf?v=1704750897\" target=\"_blank\"\u003eFireside Realwood FRW124 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_310.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 18 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_311.pdf?v=1704750950\" target=\"_blank\"\u003eFireside Supreme Oak 24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_312.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 30 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_308.pdf?v=1704751008\" target=\"_blank\"\u003eFireside Versawood FVW24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_304.pdf?v=1704751044\" target=\"_blank\"\u003eMatchlight Hearth Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31170.pdf?v=1704751106\" target=\"_blank\"\u003eAK22 Outside Air Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35123.pdf?v=1704751123\" target=\"_blank\"\u003eCAK4A Chimney Air Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_238.pdf?v=1704751170\" target=\"_blank\"\u003eCountour Mesh Door Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31447.pdf?v=1704751192\" target=\"_blank\"\u003eFK23 Fan Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_025.pdf?v=1704751255\" target=\"_blank\"\u003eGrand Vista Mesh Door Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283544730,"sku":"A42RH","price":2079.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Accelerator-42-Traditional-Radiant-Wood-Burning-Fireplace-With-Herringbone-Refractory-2.webp?v=1740104769"},{"product_id":"heatilator-accelerator-42-traditional-radiant-wood-burning-fireplace-with-traditional-refractory","title":"Heatilator Accelerator 42\" Traditional Radiant Wood Burning Fireplace With Traditional Refractory","description":"\u003cp\u003eCraftsmanship and Performance\u003c\/p\u003e \u003cp\u003eThe Accelerator features meticulous craftsmanship for robust fires and an impressive appearance. Multiple fronts and traditional or herringbone brick panels add individual style to the Accelerator’s valued performance.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit (Radiant Version)\u003c\/li\u003e \u003cli\u003eHerringbone Colored Refractory Lining\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eInsulated\/UL Listed\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eFront Access Damper Handle\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eAsh Lip\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003c\/li\u003e \u003cli\u003eGas Log Set\/Hearth Kit\u003c\/li\u003e \u003cli\u003eFan Kit\u003c\/li\u003e \u003cli\u003eFloor Protector\u003c\/li\u003e \u003cli\u003eInsulated\/uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in 36\" 42\" viewing areas\u003c\/li\u003e \u003cli\u003eChoose from Traditional or Herringbone Refractory:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eChoose from Heat Circulating or Radiant Heat Versions:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eRadiant Heat - Emits warmth passively, with no fan required.\u003c\/li\u003e \u003cli\u003eHeat-Circulating Firebox - Distributes heat quickly throughout your room to bring it up to cozy warmth.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eItem Number\u003c\/td\u003e \u003ctd\u003eA42R\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBrand Name\u003c\/td\u003e \u003ctd\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSeries\u003c\/td\u003e \u003ctd\u003eAccelerator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003eA42R\/A42C 42\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e42\" x 23-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd\u003e100,000\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e48\" (1219mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e49\" (1245mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e30-7\/8\" (784mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e49\" (1245mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-3\/8\" (1051mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-1\/2\" (1054mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e22-3\/4\" (578mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e23\" (584mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" x 23-3\/8\" (1067mm x 594mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.jpg?v=1704748940\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\"\u003eProduct Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_259.pdf?v=1704751455\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/28376.pdf?v=1704751517\" target=\"_blank\"\u003eInstallation Manual (Pre-Aug 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_260.pdf?v=1704750551\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/A42R.pdf?v=1704754185\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator_A42_ArchGuide.pdf?v=1704754264\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_306.pdf?v=1704750897\" target=\"_blank\"\u003eFireside Realwood FRW124 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_310.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 18 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_311.pdf?v=1704750950\" target=\"_blank\"\u003eFireside Supreme Oak 24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_312.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 30 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_308.pdf?v=1704751008\" target=\"_blank\"\u003eFireside Versawood FVW24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_304.pdf?v=1704751044\" target=\"_blank\"\u003eMatchlight Hearth Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31170.pdf?v=1704751106\" target=\"_blank\"\u003eAK22 Outside Air Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35123.pdf?v=1704751123\" target=\"_blank\"\u003eCAK4A Chimney Air Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_238.pdf?v=1704751170\" target=\"_blank\"\u003eCountour Mesh Door Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31447.pdf?v=1704751192\" target=\"_blank\"\u003eFK23 Fan Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_025.pdf?v=1704751255\" target=\"_blank\"\u003eGrand Vista Mesh Door Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283610266,"sku":"A42R","price":2019.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Accelerator-42-Traditional-Radiant-Wood-Burning-Fireplace-With-Traditional-Refractory-2.webp?v=1740104773"},{"product_id":"heatilator-accelerator-42-traditional-heat-circulating-wood-burning-fireplace-with-traditional-refractory","title":"Heatilator Accelerator 42\" Traditional Heat-Circulating Wood Burning Fireplace With Traditional Refractory","description":"\u003cp\u003eCraftsmanship and Performance\u003c\/p\u003e \u003cp\u003eThe Accelerator features meticulous craftsmanship for robust fires and an impressive appearance. Multiple fronts and traditional or herringbone brick panels add individual style to the Accelerator’s valued performance.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit (Heat Circulating Version)\u003c\/li\u003e \u003cli\u003eTraditional Colored Refractory Lining\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eInsulated\/UL Listed\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eFront Access Damper Handle\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eAsh Lip\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003c\/li\u003e \u003cli\u003eGas Log Set\/Hearth Kit\u003c\/li\u003e \u003cli\u003eFan Kit\u003c\/li\u003e \u003cli\u003eFloor Protector\u003c\/li\u003e \u003cli\u003eInsulated\/uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in 36\" 42\" viewing areas\u003c\/li\u003e \u003cli\u003eChoose from Traditional or Herringbone Refractory:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eChoose from Heat Circulating or Radiant Heat Versions:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eRadiant Heat - Emits warmth passively, with no fan required.\u003c\/li\u003e \u003cli\u003eHeat-Circulating Firebox - Distributes heat quickly throughout your room to bring it up to cozy warmth.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eItem Number\u003c\/td\u003e \u003ctd\u003eA42C\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBrand Name\u003c\/td\u003e \u003ctd\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSeries\u003c\/td\u003e \u003ctd\u003eAccelerator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003eA42R\/A42C 42\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e42\" x 23-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd\u003e100,000\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e48\" (1219mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e49\" (1245mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e30-7\/8\" (784mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e49\" (1245mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-3\/8\" (1051mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-1\/2\" (1054mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e22-3\/4\" (578mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e23\" (584mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" x 23-3\/8\" (1067mm x 594mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.jpg?v=1704748940\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.jpg?v=1704748940\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\"\u003eProduct Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_262.pdf?v=1704751812\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_262.pdf?v=1704751812\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/28396.pdf?v=1704751919\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/28396.pdf?v=1704751919\" target=\"_blank\"\u003eInstallation Manual (Pre-Aug 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_263.pdf?v=1704753793\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_263.pdf?v=1704753793\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/A42C.pdf?v=1704754193\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/A42C.pdf?v=1704754193\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator_A42_ArchGuide.pdf?v=1704754264\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator_A42_ArchGuide.pdf?v=1704754264\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_306.pdf?v=1704750897\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_306.pdf?v=1704750897\" target=\"_blank\"\u003eFireside Realwood FRW124 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_310.pdf?v=1704750949\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_310.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 18 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_311.pdf?v=1704750950\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_311.pdf?v=1704750950\" target=\"_blank\"\u003eFireside Supreme Oak 24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_312.pdf?v=1704750949\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_312.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 30 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_308.pdf?v=1704751008\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_308.pdf?v=1704751008\" target=\"_blank\"\u003eFireside Versawood FVW24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_304.pdf?v=1704751044\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_304.pdf?v=1704751044\" target=\"_blank\"\u003eMatchlight Hearth Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31170.pdf?v=1704751106\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31170.pdf?v=1704751106\" target=\"_blank\"\u003eAK22 Outside Air Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35123.pdf?v=1704751123\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35123.pdf?v=1704751123\" target=\"_blank\"\u003eCAK4A Chimney Air Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_238.pdf?v=1704751170\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_238.pdf?v=1704751170\" target=\"_blank\"\u003eCountour Mesh Door Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31447.pdf?v=1704751192\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31447.pdf?v=1704751192\" target=\"_blank\"\u003eFK23 Fan Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4015_178_GGD36BK-GGD42BK_Glass_Door_Kit_Installation_Instructions.pdf?v=1704751250\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4015_178_GGD36BK-GGD42BK_Glass_Door_Kit_Installation_Instructions.pdf?v=1704751250\" target=\"_blank\"\u003eGasketed Glass Door Instructions (Heat Circulating Model Only)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_025.pdf?v=1704751255\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_025.pdf?v=1704751255\" target=\"_blank\"\u003eGrand Vista Mesh Door Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-fragment=\"1\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" style=\"margin-bottom: 15px; float: none;\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-fragment=\"1\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\" data-mce-style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails open=\"open\"\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283643034,"sku":"A42C","price":2019.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Accelerator-42-Traditional-Heat-Circulating-Wood-Burning-Fireplace-With-Traditional-Refractory-2.webp?v=1740104778"},{"product_id":"heatilator-accelerator-36-traditional-radiant-wood-burning-fireplace-with-herringbone-refractory","title":"Heatilator Accelerator 36\" Traditional Radiant Wood Burning Fireplace With Herringbone Refractory","description":"\u003cp\u003eCraftsmanship and Performance\u003c\/p\u003e \u003cp\u003eThe Accelerator features meticulous craftsmanship for robust fires and an impressive appearance. Multiple fronts and traditional or herringbone brick panels add individual style to the Accelerator’s valued performance.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit (Radiant Version)\u003c\/li\u003e \u003cli\u003eHerringbone Colored Refractory Lining\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eInsulated\/UL Listed\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eFront Access Damper Handle\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eAsh Lip\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003c\/li\u003e \u003cli\u003eGas Log Set\/Hearth Kit\u003c\/li\u003e \u003cli\u003eFan Kit\u003c\/li\u003e \u003cli\u003eFloor Protector\u003c\/li\u003e \u003cli\u003eInsulated\/uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in 36\" 42\" viewing areas\u003c\/li\u003e \u003cli\u003eChoose from Traditional or Herringbone Refractory:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eChoose from Heat Circulating or Radiant Heat Versions:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eRadiant Heat - Emits warmth passively, with no fan required.\u003c\/li\u003e \u003cli\u003eHeat-Circulating Firebox - Distributes heat quickly throughout your room to bring it up to cozy warmth.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eItem Number\u003c\/td\u003e \u003ctd\u003eA36RH\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBrand Name\u003c\/td\u003e \u003ctd\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSeries\u003c\/td\u003e \u003ctd\u003eAccelerator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003eA36R\/A36C 36\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e36\" x 23-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd\u003e100,000\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" (1066mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e45-1\/2\" (1156mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e28-1\/4\" (718mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e45-1\/2\" (1156mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-3\/8\" (1051mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-1\/2\" (1054mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e22-3\/4\" (578mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e23\" (584mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e36\" x 23-3\/8\" (914mm x 594mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.jpg?v=1704748940\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\" target=\"_blank\"\u003eProduct Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_259.pdf?v=1704751455\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/28376.pdf?v=1704751517\" target=\"_blank\"\u003eInstallation Manual (Pre-Aug 2013)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_260.pdf?v=1704750551\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_260.pdf?v=1704750551\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/A36R.pdf?v=1704752009\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator_A36_ArchGuide.pdf?v=1704750598\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator_A36_ArchGuide.pdf?v=1704750598\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_306.pdf?v=1704750897\" target=\"_blank\"\u003eFireside Realwood FRW124 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_310.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 18 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_311.pdf?v=1704750950\" target=\"_blank\"\u003eFireside Supreme Oak 24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_312.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 30 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_308.pdf?v=1704751008\" target=\"_blank\"\u003eFireside Versawood FVW24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_304.pdf?v=1704751044\" target=\"_blank\"\u003eMatchlight Hearth Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31170.pdf?v=1704751106\" target=\"_blank\"\u003eAK22 Outside Air Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35123.pdf?v=1704751123\" target=\"_blank\"\u003eCAK4A Chimney Air Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_238.pdf?v=1704751170\" target=\"_blank\"\u003eCountour Mesh Door Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31447.pdf?v=1704751192\" target=\"_blank\"\u003eFK23 Fan Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_025.pdf?v=1704751255\" target=\"_blank\"\u003eGrand Vista Mesh Door Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-fragment=\"1\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-style=\"margin-bottom: 15px; float: none;\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283774106,"sku":"A36RH","price":1619.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Accelerator-36-Traditional-Radiant-Wood-Burning-Fireplace-With-Herringbone-Refractory-2.webp?v=1740104783"},{"product_id":"heatilator-accelerator-36-traditional-heat-circulating-wood-burning-fireplace-with-traditional-refractory","title":"Heatilator Accelerator 36\" Traditional Heat-Circulating Wood Burning Fireplace With Traditional Refractory","description":"\u003cp\u003eCraftsmanship and Performance\u003c\/p\u003e \u003cp\u003eThe Accelerator features meticulous craftsmanship for robust fires and an impressive appearance. Multiple fronts and traditional or herringbone brick panels add individual style to the Accelerator’s valued performance.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit (Heat Circulating Version)\u003c\/li\u003e \u003cli\u003eTraditional Colored Refractory Lining\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eInsulated\/UL Listed\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eFront Access Damper Handle\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eAsh Lip\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003c\/li\u003e \u003cli\u003eGas Log Set\/Hearth Kit\u003c\/li\u003e \u003cli\u003eFan Kit\u003c\/li\u003e \u003cli\u003eFloor Protector\u003c\/li\u003e \u003cli\u003eInsulated\/uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in 36\" 42\" viewing areas\u003c\/li\u003e \u003cli\u003eChoose from Traditional or Herringbone Refractory:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eChoose from Heat Circulating or Radiant Heat Versions:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eRadiant Heat - Emits warmth passively, with no fan required.\u003c\/li\u003e \u003cli\u003eHeat-Circulating Firebox - Distributes heat quickly throughout your room to bring it up to cozy warmth.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eItem Number\u003c\/td\u003e \u003ctd\u003eA36C\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBrand Name\u003c\/td\u003e \u003ctd\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSeries\u003c\/td\u003e \u003ctd\u003eAccelerator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003eA36R\/A36C 36\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e36\" x 23-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd\u003e100,000\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" (1066mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e45-1\/2\" (1156mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e28-1\/4\" (718mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e45-1\/2\" (1156mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-3\/8\" (1051mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-1\/2\" (1054mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e22-3\/4\" (578mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e23\" (584mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e36\" x 23-3\/8\" (914mm x 594mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.jpg?v=1704748940\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\"\u003eProduct Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_262.pdf?v=1704751812\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/28396.pdf?v=1704751919\" target=\"_blank\"\u003eInstallation Manual (Pre-Aug 2013)\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_263.pdf?v=1704753793\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/A36C.pdf?v=1704752066\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator_A36_ArchGuide.pdf?v=1704750598\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator_A36_ArchGuide.pdf?v=1704750598\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_306.pdf?v=1704750897\" target=\"_blank\"\u003eFireside Realwood FRW124 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_310.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 18 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_311.pdf?v=1704750950\" target=\"_blank\"\u003eFireside Supreme Oak 24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_312.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 30 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_308.pdf?v=1704751008\" target=\"_blank\"\u003eFireside Versawood FVW24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_304.pdf?v=1704751044\" target=\"_blank\"\u003eMatchlight Hearth Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31170.pdf?v=1704751106\" target=\"_blank\"\u003eAK22 Outside Air Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35123.pdf?v=1704751123\" target=\"_blank\"\u003eCAK4A Chimney Air Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_238.pdf?v=1704751170\" target=\"_blank\"\u003eCountour Mesh Door Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31447.pdf?v=1704751192\" target=\"_blank\"\u003eFK23 Fan Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4015_178_GGD36BK-GGD42BK_Glass_Door_Kit_Installation_Instructions.pdf?v=1704751250\" target=\"_blank\"\u003eGasketed Glass Door Instructions (Heat Circulating Model Only)\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_025.pdf?v=1704751255\" target=\"_blank\"\u003eGrand Vista Mesh Door Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" alt=\"\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-fragment=\"1\" data-mce-style=\"text-align: center;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283806874,"sku":"A36C","price":1559.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Accelerator-36-Traditional-Heat-Circulating-Wood-Burning-Fireplace-With-Traditional-Refractory-2.webp?v=1740104788"},{"product_id":"heatilator-accelerator-36-traditional-radiant-wood-burning-fireplace-with-traditional-refractory","title":"Heatilator Accelerator 36\" Traditional Radiant Wood Burning Fireplace With Traditional Refractory","description":"\u003cp\u003eCraftsmanship and Performance\u003c\/p\u003e \u003cp\u003eThe Accelerator features meticulous craftsmanship for robust fires and an impressive appearance. Multiple fronts and traditional or herringbone brick panels add individual style to the Accelerator’s valued performance.\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit (Radiant Version)\u003c\/li\u003e \u003cli\u003eTraditional Colored Refractory Lining\u003c\/li\u003e \u003cli\u003ePowder Coated Finish\u003c\/li\u003e \u003cli\u003eInsulated\/UL Listed\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eFront Access Damper Handle\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eAsh Lip\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBi-Fold Glass Doors\u003c\/li\u003e \u003cli\u003eGas Log Set\/Hearth Kit\u003c\/li\u003e \u003cli\u003eFan Kit\u003c\/li\u003e \u003cli\u003eFloor Protector\u003c\/li\u003e \u003cli\u003eInsulated\/uninsulated Flex Duct\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in 36\" 42\" viewing areas\u003c\/li\u003e \u003cli\u003eChoose from Traditional or Herringbone Refractory:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eHerringbone - Creates an updated look for your firebox interior with an angled brick and mortar appearance.\u003c\/li\u003e \u003cli\u003eTraditional - Creates an authentic masonry-type fireside experience with classic brick interior panels in a traditional look.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eChoose from Heat Circulating or Radiant Heat Versions:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eRadiant Heat - Emits warmth passively, with no fan required.\u003c\/li\u003e \u003cli\u003eHeat-Circulating Firebox - Distributes heat quickly throughout your room to bring it up to cozy warmth.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eItem Number\u003c\/td\u003e \u003ctd\u003eA36R\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBrand Name\u003c\/td\u003e \u003ctd\u003eHeatilator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSeries\u003c\/td\u003e \u003ctd\u003eAccelerator\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003eA36R\/A36C 36\" Woodburning Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e36\" x 23-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/hr Input\u003c\/td\u003e \u003ctd\u003e100,000\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003c\/h2\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eActual (Unit)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFront Width (A)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e42\" (1066mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e45-1\/2\" (1156mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eBack Width (B)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e28-1\/4\" (718mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e45-1\/2\" (1156mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eHeight (C)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-3\/8\" (1051mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e41-1\/2\" (1054mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eDepth (D)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e22-3\/4\" (578mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e23\" (584mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cstrong\u003eFireplace Opening (E x F)\u003c\/strong\u003e\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e36\" x 23-3\/8\" (914mm x 594mm)\u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.jpg?v=1704748940\"\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator.pdf?v=1704750520\" target=\"_blank\"\u003eProduct Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_259.pdf?v=1704751455\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/28376.pdf?v=1704751517\" target=\"_blank\"\u003eInstallation Manual (Pre-Aug 2013)\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_260.pdf?v=1704750551\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_260.pdf?v=1704750551\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/A36R.pdf?v=1704752009\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator_A36_ArchGuide.pdf?v=1704750598\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Accelerator_A36_ArchGuide.pdf?v=1704750598\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_306.pdf?v=1704750897\" target=\"_blank\"\u003eFireside Realwood FRW124 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_310.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 18 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_311.pdf?v=1704750950\" target=\"_blank\"\u003eFireside Supreme Oak 24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_312.pdf?v=1704750949\" target=\"_blank\"\u003eFireside Supreme Oak 30 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_308.pdf?v=1704751008\" target=\"_blank\"\u003eFireside Versawood FVW24 Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4004_304.pdf?v=1704751044\" target=\"_blank\"\u003eMatchlight Hearth Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31170.pdf?v=1704751106\" target=\"_blank\"\u003eAK22 Outside Air Kit Instructions\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/35123.pdf?v=1704751123\" target=\"_blank\"\u003eCAK4A Chimney Air Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4017_238.pdf?v=1704751170\" target=\"_blank\"\u003eCountour Mesh Door Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/31447.pdf?v=1704751192\" target=\"_blank\"\u003eFK23 Fan Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_025.pdf?v=1704751255\" target=\"_blank\"\u003eGrand Vista Mesh Door Kit Instructions\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" data-mce-fragment=\"1\"\u003e \u003ctbody data-mce-fragment=\"1\"\u003e \u003ctr data-mce-fragment=\"1\"\u003e \u003ctd data-mce-fragment=\"1\"\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Lifetime_Warranty_Badge_240x240.png?v=1669452966\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd data-mce-fragment=\"1\"\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet, and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003eThe term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.\u003c\/p\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\" data-mce-fragment=\"1\"\u003e\u003cimg style=\"margin-bottom: 15px; float: none;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Heatilator_Warranty_1024x1024.jpg?v=1700825143\" data-mce-style=\"margin-bottom: 15px; float: none;\" data-mce-fragment=\"1\"\u003e\u003c\/div\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWood Products FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I add a fan to my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eYou can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I get glass doors for my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eGlass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I partially close the damper on my wood-burning fireplace so less air goes up the chimney?\u003c\/p\u003e \u003cp\u003eNo. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow efficient is a wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eWhile they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow should I use the glass doors on my wood-burning fireplace?\u003c\/p\u003e \u003cp\u003eThe doors should always be fully open or fully closed. Glass doors should be fully open when starting a fire and when the fire is burning strongly. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. When burning gas logs in a wood-burning fireplace, the glass doors should always be fully open when the gas logs are burning. ALWAYS keep the screen mesh on your fireplace closed when using the fireplace to guard against sparks popping out of the firebox area. If you have a see-through wood-burning fireplace, the doors should be either closed or open on both sides when burning.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option?\u003c\/p\u003e \u003cp\u003eYour decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eInstallation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a blower or fan kit on my fireplace after the fireplace has been installed?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMany of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering \u0026amp; installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a fireplace or insert myself?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eInstallation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I install a traditional or plasma TV above a gas fireplace?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYou need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes the cost of the fireplace\/stove\/insert include everything I will need for the installation?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperation FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I adjust the flame height on my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFlame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I burn unvented logs in my wood-burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I cover the louvers on my fireplace or insert face?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow does the hand-held transmitter operate the functions of the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.\u003cbr\u003eInfrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.\u003cbr\u003eSonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have a fan kit on my gas fireplace, but it doesn't seem to blow much air.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eI have an odor in my gas fireplace.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOn gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe fireplace flame does not turn on and off at the exact desired temperature. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhen the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe glass on my fireplace is unusually hot.\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel on my fireplace is unusually hot.\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhile direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003eIntellifire, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat’s the best way to start a fire in my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate before arranging the logs. Arrange logs in a safe way to ensure that logs don’t roll out during burning. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. NOTE: Do not over fill your fireplace, as this will cause unsafe operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy am I feeling a cold draft from my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThere are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy do I have blue flames?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThis is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy will the blower not turn on right away?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMost fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWill my gas hearth product still burn if I lose electricity to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 \"D\" or 4 \"AA\" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON\/Off switch in the control area of the appliance).\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eMaintenance FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I use my gas or wood appliance if the power is out to my home?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes, you can still use your Heatilator Fireplace. If you have a gas fireplace or stove with a standing pilot, it will light during a power outage since it doesn’t require electricity to activate the pilot flame. Learn more by viewing the \"Power Outage\" video in the Troubleshooting \u0026amp; FAQ Videos at the bottom of this page.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do gas fireplaces vent?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my glass?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1. Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.\u003cbr\u003e2. Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.\u003cbr\u003e3. Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.\u003cbr\u003e4. For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.\u003cbr\u003e5. Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.\u003cbr\u003e6. After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I light my pilot?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cem data-mce-fragment=\"1\"\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003cbr\u003eSTEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).\u003cbr\u003eSTEP 2: Open valve by pivoting handle to be parallel to gas line.\u003cbr\u003eSTEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).\u003cbr\u003eSTEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.\u003cbr\u003eSTEP 5: Locate the black or green valve control knob (knob with the words \"ON\", \"OFF\" and \"PILOT\" on it). Push in and rotate counter-clockwise until the word \"pilot\" is in the 6 o'clock position.**\u003cbr\u003eSTEP 6: While pressing and holding in the valve knob (in \"PILOT\" position - it should press in about 1\/4\"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.\u003cbr\u003eSTEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word \"ON\" is in the 6 o'clock position.\u003cbr\u003eSTEP 8: Finally, turn the unit's ON\/OFF switch (or wall switch or remote control) to the \"ON\" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.\u003cbr\u003eSTEP 9: Enjoy your fireplace!\u003cbr\u003e\u003cem\u003e* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on\/off button, wall switch or remote control to \"on\" to ignite your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003e** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word \"PILOT\" will be in the 12 o'clock position to light the pilot, and \"ON\" will be set to the 12 o'clock position to turn on your main burner.\u003c\/em\u003e\u003cbr\u003e\u003cem\u003eCAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I remove the glass from my fireplace?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePlease refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy fan kit is too noisy. What can I do?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eOur fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I have any type of inspection done to my fireplace or insert?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eShould I leave the batteries in my IPI system?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere can I get help if my appliance is not working correctly?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eRemote Controls FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I have a hand-held remote control and a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON\/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON\/OFF feature of your remote control.\u003cbr\u003eNext, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the \"on- off\" feature of the wall switch or fireplace switch is in the “ON” position.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the frequency of the remote be changed if I have something else activating the fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and\/or service companies. Hearth \u0026amp; Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth \u0026amp; Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth \u0026amp; Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I avoid accidental operation of the remote control while I am away from home for an extended period of time?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHearth \u0026amp; Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.\u003cbr\u003eTaking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.\u003cbr\u003eOperating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long will the batteries last?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnder normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote control is not working. Why?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe following are the top reasons why remotes do not function:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) Batteries do not have enough power or are installed incorrectly.\u003cbr\u003e2) Misunderstanding on how the remote features operate the fireplace.\u003cbr\u003e3) The slide switch on the receiver is not in the correct position.\u003cbr\u003e4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.\u003cbr\u003e5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.\u003cbr\u003e6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy remote will not turn my fireplace off. Why?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) The on\/off switch on the fireplace and\/or wall may be in the on position. This will over ride the remote control feature.\u003cbr\u003e2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.\u003cbr\u003e3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.\u003cbr\u003e4) Hand-held transmitter is outside of the 25’ of operation.\u003cbr\u003e5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMy WSK-MLT appears to be locked and will not turn on my fireplace. Why?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYour wall switch may be in child proof mode. When this is set, only the arrows will have functionality. The appliance can enter child proof mode when the fireplace is on or off.\u003cbr\u003eTo exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear.\u003cbr\u003eTo enter child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The unit will send out 3 beeps and an indicator in the LCD panel will show that the child proof is on.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the main components of the remote control?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.\u003cbr\u003e2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.\u003cbr\u003e3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat can interfere with the operation of the remote control?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eExcessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth \u0026amp; Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is required to use a remote control? And what is required to use a wall switch?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA remote control and\/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat powers the remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoth the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eHearth \u0026amp; Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSMART-BATT\u003c\/strong\u003e - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on\/off button and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eSMART-STAT\u003c\/strong\u003e –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on\/off button is also standard and manual shutdown after 9 hours of continuous operation.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eRCT-MLT\u003c\/strong\u003e – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e- Turns the flame on and off manually.\u003cbr data-mce-fragment=\"1\"\u003e- Functions as a remote thermostat.\u003cbr data-mce-fragment=\"1\"\u003e- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.\u003cbr data-mce-fragment=\"1\"\u003e- Easily adjusts your fan setting (High, Medium, Low).\u003cbr data-mce-fragment=\"1\"\u003e- An LED\/LCD digital read out of the room’s temperature.\u003cbr data-mce-fragment=\"1\"\u003e- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.\u003cbr data-mce-fragment=\"1\"\u003e- Child Proof setting to disable the on\/off button is also standard.\u003cbr\u003e\u003cem\u003eNote: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.\u003c\/em\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy should I buy a remote control?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRemote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed\/bath sitting rooms.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eGas Logs FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre the flames on my gas logs adjustable?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe flames are not adjustable.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I position my gas logs in a different fashion or use a different log set?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNot on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I remove my gas logs and burn wood on the hearth kit?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan the glass doors on my fireplace be closed when my gas logs are burning?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I install gas logs if my gas line comes in from the left side?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I clean my gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNever, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow do I know where I can place the gas logs?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWith gas logs, do I need the damper open all the time?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOther FAQs\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I change the look of my fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIn many cases a gas fireplace has several facing and trim options. Fireplaces can be given a \"face lift\" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my gas fireplace to a wood burning fireplace?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my standing pilot fireplace to an IPI system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eCheck with your local dealer to see if this is possible on your specific model fireplace.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I shut the pilot off in the summer?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes a direct vent need to be on an outside wall?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I find the model or serial number?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial\/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial\/model\/rating plate in the lower cavity controls area. Gas stoves have a serial\/model\/rating plate attached to the back of the stove or inside the pedestal base.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much gas does the pilot light use?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA pilot light will burn 800 to 1500 BTUs\/hr. Your monthly gas bill should include your exact cost per \"therm\" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs direct vent the same thing as ventless?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does an outside air kit do and do I need one?\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAn outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat does the term zero clearance mean?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eZero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a flue?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA flue is another name for the fireplace chimney or venting system.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is an IPI ignition system?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIntermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.\u003cbr\u003e\u003cstrong\u003eIntellifire\u003c\/strong\u003e, an ignition system exclusively featured in Heatilator, Heat \u0026amp; Glo \u0026amp; Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a safety pilot?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA safety pilot prevents the flow of gas when the appliance is not in use.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the difference between \"steady state\" efficiency and AFUE?\u003c\/strong\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eSteady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Heatilator","offers":[{"title":"Default Title","offer_id":45554283839642,"sku":"A36R","price":1559.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Heatilator-Accelerator-36-Traditional-Radiant-Wood-Burning-Fireplace-With-Traditional-Refractory-2.webp?v=1740104793"},{"product_id":"majestic-biltmore-42-radiant-traditional-wood-burning-fireplace-with-traditional-brick-pattern","title":"Majestic Biltmore 42\" Radiant Traditional Wood Burning Fireplace With Traditional Brick Pattern","description":"\u003cp class=\"lead\"\u003eCaptivating flames with authentic appeal\u003c\/p\u003e \u003cp class=\"lead\"\u003eWith its grand scale, classic masonry appeal, and an open-hearth viewing area like no other, the Biltmore adds charm and distinction to your home. Gas log sets are also available to add to this open fireplace, offering an alternative option to enjoy the boldness of an open flame with the convenience of gas. Note: 50” not available in Canada.\u003c\/p\u003e \u003ch1\u003e\u003cspan style=\"color: #000000;\"\u003eWhat's Included\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eFull Refractory Lining (Traditional Pattern)\u003c\/li\u003e \u003cli\u003ePowder Coat Finish\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eUL\/ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003eNot Included\u003c\/span\u003e\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eFlex Venting for Outside Air (Required)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGlass\/Mesh Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Log Set\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBurner Assembly\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Extension\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003e \u003cspan dir=\"ltr\" role=\"presentation\"\u003eFeature\u003c\/span\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003es\u003c\/span\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003cspan role=\"presentation\" dir=\"ltr\"\u003e\u003c\/span\u003eAuthentic Masonry - Relish the masonry fireside experience with classic stacked brick or angled herringbone interior panels.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eAvailable in three sizes - Fits your space and design vision with viewing area options of 36\", 42\" and 50\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eClean face design enables finishing materials to be applied up to firebox opening\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCan be installed flush with floor or on a raised hearth\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eVariety of gas logs available\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e \u003cspan role=\"presentation\" dir=\"ltr\"\u003e\u003cspan style=\"color: #000000;\"\u003eV\u003c\/span\u003e\u003c\/span\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003e\u003c\/span\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003e\u003cspan style=\"color: #000000;\"\u003eenting Notes\u003c\/span\u003e\u003c\/span\u003e \u003c\/h2\u003e \u003cul\u003e \u003cli\u003eOutside air kit standard\u003c\/li\u003e \u003cli\u003eU.S. uses SL1100 series chimney. Canada uses SL400 series chimney and requires SLA-10\u003c\/li\u003e \u003cli\u003eAttic insulation shield standard\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003e42\" Biltmore - SB80(HB)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e42\" x 28-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Width\u003c\/td\u003e \u003ctd\u003e50-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Height\u003c\/td\u003e \u003ctd\u003e59-1\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Depth\u003c\/td\u003e \u003ctd\u003e27-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003cbr\u003e \u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Biltmore_1.jpg?v=1737256638\"\u003e\u003c\/p\u003e \u003ctable width=\"100%\" style=\"width: 100%;\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 43.7176%;\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003ctd style=\"width: 27.6592%;\"\u003e\u003cstrong\u003eActual\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"width: 27.8946%;\"\u003e\u003cstrong\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 43.7176%;\"\u003eFront Width (A)\u003c\/td\u003e \u003ctd style=\"width: 27.6592%;\"\u003e50-1\/2\" (1283mm)\u003c\/td\u003e \u003ctd style=\"width: 27.8946%;\"\u003e51-1\/2\" (1301mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 43.7176%;\"\u003eHeight (B)\u003c\/td\u003e \u003ctd style=\"width: 27.6592%;\"\u003e59-1\/4\" (1505mm)\u003c\/td\u003e \u003ctd style=\"width: 27.8946%;\"\u003e59-3\/4\" (1518mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 43.7176%;\"\u003eDepth (C)\u003c\/td\u003e \u003ctd style=\"width: 27.6592%;\"\u003e27-1\/2\" (699mm)\u003c\/td\u003e \u003ctd style=\"width: 27.8946%;\"\u003e28-1\/2\" (724mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 43.7176%;\"\u003eRear Width (D)\u003c\/td\u003e \u003ctd style=\"width: 27.6592%;\"\u003e34-1\/2\" (876mm)\u003c\/td\u003e \u003ctd style=\"width: 27.8946%;\"\u003e51-1\/2\" (1305mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 43.7176%;\"\u003eFireplace Opening (E x F)\u003c\/td\u003e \u003ctd style=\"width: 27.6592%;\"\u003e42\" x 28-1\/2\"\u003cbr\u003e(1057mm x 724mm)\u003c\/td\u003e \u003ctd style=\"width: 27.8946%;\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable style=\"width: 100.079%;\" width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.6106%;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\" alt=\"\" style=\"float: none;\"\u003e\u003c\/td\u003e \u003ctd style=\"width: 52.9634%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Conditions\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBecause HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis Warranty is only valid while the applicable Product remains at the site of original installation.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eThis Warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the applicable Product is authorized to sell applicable Product.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eContact your installing distributor or dealer for Warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking Warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo HHT consumer should bear cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or mileage) when the service is performed within the terms of this Warranty. Check with your dealer or distributor in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cem\u003eCheck the Warranty Guide for more information.\u003c\/em\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ-1009U_WoodburningFireplaces_BROC.pdf?v=1709175838\" target=\"_blank\"\u003eWood-Burning Fireplaces Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_300.pdf?v=1709175967\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_301.pdf?v=1709175914\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/33797.pdf?v=1704849692\" target=\"_blank\"\u003eGlass Doors Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_026.pdf?v=1704849736\" target=\"_blank\"\u003eGrand Vista Mesh Doors Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/SB80_SB80HB.pdf?v=1709176283\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ_Biltmore80_arch-guide.pdf?v=1709176432\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas fueled fireplaces will not only add an unforgettable focal point to your home, but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas fueled fireplace in entry level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood burning fireplaces are a robust, reliable and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a woodfueled appliance. It’s important to understand local codes when specifying wood burning models, particularly when seeking to comply with EPA requirements and other state, city or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Majestic's Key Technologies?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eLearn about the key technologies that make Majestic Products a great addition to your home.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Touch Controls\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eIntelliFire Touch is the most advanced and intuitive IntelliFire system available, making operating your fireplace simple, smart, and safe.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDirect Vent Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eWith Direct Vent Technology, your fireplace can use outside air for combustion, expelling 100% of the combustion exhaust and by-products.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHeat Management Solutions\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eIntelliFire features intermittent-pilot Ignition (IPI) allowing you to conserve fuel and money when the fireplace is not in use.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePower Venting Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003ePower venting technology makes it possible to install a gas fireplace virtually anywhere.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eZone Heating\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Majestic's IntelliFire Technology?\u003c\/strong\u003e\u003c\/summary\u003e\u003cp\u003eThe \u003cstrong\u003eIntelliFire™ Ignition System (IPI)\u003c\/strong\u003e is an advanced intermittent pilot ignition system. IntelliFire constantly monitors ignition, ensures safe functioning and conserves up to $10\/month in energy costs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Plus (IPI Plus)\u003c\/strong\u003e takes this technology to the next level with more safety and memory settings and a programmable wireless remote control.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Touch\u003c\/strong\u003e is the most advanced and intuitive IntelliFire system, making operating your fireplace simple, smart and safe. Select the wireless wall switch, touchscreen remote control or iOS app for the solution that fits your life.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is IntelliFire Touch?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eIntelliFire Touch\u003c\/strong\u003e is the most advanced and intuitive IntelliFire system available, making operating your fireplace simple, smart and safe.\u003c\/p\u003e \u003cp\u003eSelect from the IntelliFire app, touchscreen remote control or wireless wall switch for a solution that fits your lifestyle.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-A_bbb66296-dcab-4015-a393-2ac96cbe18a4_1024x1024.webp?v=1686578476\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire App\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe IntelliFire app provides smart control for the way you live. Control your fire from anywhere so a cozy environment greets you when you walk in the door. You can even control your fireplace with the sound of your voice!\u003c\/p\u003e \u003cp\u003eTo sync your fireplace with the app, installation of the IntelliFire WiFi Module is required.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/MAJ-1034U_IFA-brochure.pdf?v=1686578765\" target=\"_blank\"\u003eIntelliFire App Brochure\u003c\/a\u003e\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_985_Wi-Fi_App_Install_User_Guide.pdf?v=1686578929\" target=\"_blank\"\u003eIntelliFire App User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_973_Wi-Fi_Tri-Fold_Quick_Ref_Guide.pdf?v=1686579041\" target=\"_blank\"\u003eIntelliFire App Quick Start Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-E_1024x1024.webp?v=1686578510\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC400 Touchscreen Remote Control\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGone are the days of stacking wood and blowing on newspaper to nurture a spark. With the RC400 remote control, you can control all the features of your fireplace, from flame height to fan speed, with a quick tap of your finger. Safety features include a child lock and timer mode, allowing enjoyment of your fireplace with total peace of mind.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_983_IFT-RC400_User_Guide.pdf?v=1686579158\" target=\"_blank\"\u003eRC400 Remote Control User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-F_1024x1024.webp?v=1686578516\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC150 Wireless Wall Switch\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWith the flip of a switch, enjoy instant ambiance. It doesn’t get simpler than that! Installation of the RC150 battery-operated wall switch is a cinch, too, with no special wiring required. You can also stash the switch in a drawer if you’d prefer to leave your walls unadorned! Live in a cold climate? Turn on climate mode to reduce condensation on your fireplace glass.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_981_IFT-RC150_User_Guide.pdf?v=1686579245\" target=\"_blank\"\u003eRC150 Wireless Wall Switch User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-G_1024x1024.webp?v=1686578520\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Direct Vent Technology?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eUsing our Direct Vent technology, all fumes and combustion exhaust created by our fireplaces and inserts are efficiently and effectively removed from your space. This technology ensures the highest air quality, while improving performance, so that you get the most out of your hearth product.\u003c\/p\u003e\u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Majestic's Heat Management Solutions?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the concept of “heat management”?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eAllows you to enjoy the fire in the comfort while at the same time control the heat\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the Benefits of Heat Management Solutions?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eComfort\/control of heat\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eAbility to control where, how and when heat from a gas fireplace is managed within the home\u003c\/li\u003e \u003cli\u003eExtended daily and year-round enjoyment\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eDesign versatility\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eA TV or heat sensitive materials may be placed just 12\" above the fireplace opening\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eOpportunity\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eAdditional placement in warmer geographies\u003c\/li\u003e \u003cli\u003ePlacement considerations in commercial applications\u003c\/li\u003e \u003c\/ul\u003e\n\u003ch3\u003ePassive Heat Kit\u003c\/h3\u003e \u003cp\u003eAllows heat to disperse naturally (no fan) into the room, reducing surface temperatures. Choose side, front or open wall register.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e A TV or heat sensitive materials may be placed just 12\" above the fireplace opening without a mantel.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-B_1024x1024.webp?v=1686577181\"\u003e\u003c\/div\u003e \u003ch3\u003eHeat-Zone® Kit\u003c\/h3\u003e \u003cp\u003eDraw heat from the fireplace to another room in the home, up to 20 feet away. When a Heat-Zone kit is run continuously, it can redirect up to 25% of the heat to another area, also reducing wall temperatures above the fireplace. Two Heat-Zones run continuously will redirect up to 50% of the total heat output.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e Maintain a comfortable ambiant temperature while also utilizing any excess heat in other areas of the home.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-C_1024x1024.webp?v=1686577238\"\u003e\u003c\/div\u003e \u003ch3\u003eHeat-Out Kit\u003c\/h3\u003e \u003cp\u003eDraw heat from the fireplace and direct it outside, up to 25 feet away. When a Heat-Out kit is run continuously on high, it can redirect up to 40% of the heat off the fireplace, also reducing wall temperatures above the fireplace.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e Enjoyment of the fire year round while maintaining comfortable ambient temperatures in the home.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-D_1024x1024.webp?v=1686577245\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Power Venting Technology?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003ePower venting technology makes it possible to install a gas fireplace virtually anywhere.\u003c\/p\u003e\n\u003cp\u003eNo matter where you want to install your gas fireplace, power venting technology makes it possible. This extremely flexible, versatile technology is small enough to effectively navigate you home to an effective vent location, which in turn provides you with optimal performance, every time.\u003c\/p\u003e \u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/4052_900.pdf?v=1686580886\" target=\"_blank\"\u003e\u003cstrong\u003eLow Profile Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2196_902_PVI-SLP-B_Power_Vent_Inline.pdf?v=1686580919\" target=\"_blank\"\u003e\u003cstrong\u003eInline Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/4071_900_PVV-SLP_Installation_Instructions.pdf?v=1686580985\" target=\"_blank\"\u003e\u003cstrong\u003eVertical Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/PowerVent-PVLP-SLP_ArchGuide.pdf?v=1686581028\" target=\"_blank\"\u003e\u003cstrong\u003ePower Vent Architect Guide\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Zone Heating?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e\n\u003cp\u003eZone heating is an energy saving way to ensure that you and your family remain comfortable, while reducing your monthly bills. By effectively heating only the areas you spend most of your time, you can avoid wasting fuel and money. This allows you to save up to 40%* on your heating bills.\u003c\/p\u003e \u003cp\u003eAs supplemental heating sources, Majestic fireplaces, stoves, and inserts are beautifully styled and built with superior craftsmanship and technology, delivering powerful performance and efficient heat. Now you can heat only the areas you need, right when you need it. Contact your local Majestic dealer to learn more!\u003c\/p\u003e \u003cp\u003e* ACEE 1990 Summer Study on Energy Efficiency in Buildings. Proceedings. Vol. 9.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eCommon Questions\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eSAFETY INSTALLATION\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel surface above my fireplace is hot to the touch, is this a fire hazard?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA hot surface above a fireplace is normal. Non-combustible facings, such as natural marble, clay, brick, stone, and ceramic tile, are safe materials with which to surround a factory-built fireplace system. These materials and any combustible trims or mantels, should be installed in accordance with the appliance instructions and local building codes.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOWNER INFORMATION\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my vent free fireplace or log-set to another gas?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, vent free appliances are not field convertible. They are gas specific.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/li\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003eelectric fireplaces\u003c\/strong\u003e can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOur gas appliance worked fine the first few seasons, but now we have to re-light the pilot frequently.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eGas appliances should be serviced on a regular basis, and the best time to service the unit is before the start of the heating season. Common household particles such as dust, dirt, and dander can build up and cause the pilot to drop out. Obstructions to the main burners may cause the appliance to burn inefficiently. A pre-season service call allows your technician to come to your home at a mutually convenient time. Some companies will even discount service calls made before the cold weather arrives. Allowing the appliance to fail during the heating season often means a longer waiting time for your appointment. Visit our page to find a service technician. If there is no one in your area, https:\/\/www.nficertified.org can assist you in finding a qualified technician.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eREMOTE CONTROLS\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the length of warranty for Ambient Technologies products?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAmbient Technologies warrants each new remote control against any defects that are due to faulty material or workmanship to the original owner, for a period of five years after the original date of purchase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow far away will the transmitter communicate with the receiver?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe transmitter will operate the receiver electronically from 1 foot to a maximum of 30 feet. (Once the receiver is mounted inside a pre-fabricated fireplace it reduces the range to 10 feet.)\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe operating instructions state “In manual mode, the transmitter will not turn off the appliance even if the room temperature is above the target temperature.” What does this mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt means the transmitter is in manual mode and there is no target temperature set, since the transmitter isn’t in auto or auto-p mode. You can still turn off the appliance by sending an off or off\/lo signal from the transmitter by pressing the appropriate button.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI’ve noticed when my wife parks her car in the garage our fireplace comes on. Can an outside source influence the operation of my remote control unit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes it’s possible for other electronics using the same RF technology as our products (such as a garage door opener) to influence the operation of the hearth remote. Simply change the dip switch settings in your transmitter \u0026amp; receiver, ensuring that they still match exactly, and that should eliminate the conflict between the two electronics.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI can’t turn off my fireplace with my transmitter. Up until today my remote control unit has operated perfectly. How come I can’t turn it off today?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf it has been operating error free in the past, you’ve probably turned on a switch that is preventing the receiver from receiving the off signal from the transmitter. Typically there are three ways to turn on the burner that will override the remote control unit\u003c\/li\u003e \u003cul\u003e \u003cli\u003eUsually there is a rocker switch that is located around your burner which, if in the \"ON\" position, it will override the remote.\u003c\/li\u003e \u003cli\u003eThere may be a wall switch that allows you to turn your burner on.\u003c\/li\u003e \u003cli\u003eA slide switch on the receiver has been moved to the \"ON\" position.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eAny of these conditions will prevent the transmitter from electronically communicating with the receiver. If so, follow the below to correct each condition\u003c\/li\u003e \u003cul\u003e \u003cli\u003eUsually there is a rocker switch that is located around your burner which, if in the \"ON\" position, it will override the remote. Turn the switch to \"OFF.\"\u003c\/li\u003e \u003cli\u003eThere may be a wall switch that allows you to turn your burner on. Turn the switch to \"OFF.\"\u003c\/li\u003e \u003cli\u003eA slide switch on the receiver has been moved to the \"ON\" position. Slide the switch on the receiver back to the center or remote position.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eOnce all switches have been reset to the correct position, the remote control unit should be back in control of your fireplace and the transmitter \u0026amp; receiver should communicate electronically again.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperating Your Fireplace During a Power Outage\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eDepending on your particular fireplace model, you can easily operate your hearth even during a power outage.\u003c\/p\u003e \u003cp\u003eProducts with standing pilots do not require electricity to ignite, and therefore will work during a loss in power.\u003c\/p\u003e \u003cp\u003eFor newer hearth products with IntelliFire™ or IntelliFire Plus ignition systems, you can still ignite your pilot with the use of each system’s auxiliary battery pack. Batteries are only to be used in the event of a power outage, not as your pilot’s standard power source.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIPI: Requires two D-cell batteries\u003c\/li\u003e \u003cli\u003eIPI+: Requires four AA batteries\u003c\/li\u003e \u003cli\u003eIPI Touch: Requires four AA batteries\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eFor hearth products using a wireless remote or wall switch, you can operate your product by accessing the control box in the controls below your fireplace or behind your stove. By switching the hearth product to ‘ON’, rather than ‘OFF’ or ‘REMOTE’, your fireplace or stove will operate normally without power.\u003c\/p\u003e \u003cp\u003eIn the event of a power outage, continue to follow all safety precautions including removing any flammable items from the area surrounding your hearth, and keeping children and pets a safe distance away.\u003c\/p\u003e \u003cp\u003eIf your hearth appliance has been exposed to water in any level, please contact your local dealer. For your safety, Hearth \u0026amp; Home Technologies products that have been partially or completely exposed to water, whether by flood, hurricane or leaks should not be used. \u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT_FloodPolicy.pdf?v=1723173129\" target=\"_blank\"\u003e\u003cem\u003e\u003cstrong\u003eClick here\u003c\/strong\u003e\u003c\/em\u003e\u003c\/a\u003e for warranty information.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554442535066,"sku":"SB80","price":3109.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Biltmore-42-Radiant-Traditional-Wood-Burning-Fireplace-With-Traditional-Brick-Pattern-2_b41f1702-ad44-4652-a676-65c517cec0fb.jpg?v=1740116173"},{"product_id":"majestic-biltmore-50-radiant-traditional-wood-burning-fireplace-with-traditional-brick-pattern","title":"Majestic Biltmore 50\" Radiant Traditional Wood Burning Fireplace With Traditional Brick Pattern","description":"\u003cp class=\"lead\"\u003eCaptivating flames with authentic appeal\u003c\/p\u003e \u003cp class=\"lead\"\u003eWith its grand scale, classic masonry appeal, and an open-hearth viewing area like no other, the Biltmore adds charm and distinction to your home. Gas log sets are also available to add to this open fireplace, offering an alternative option to enjoy the boldness of an open flame with the convenience of gas. Note: 50” not available in Canada.\u003c\/p\u003e \u003ch1\u003e\u003cspan style=\"color: #000000;\"\u003eWhat's Included\u003c\/span\u003e\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eFull Refractory Lining (Traditional Pattern)\u003c\/li\u003e \u003cli\u003ePowder Coat Finish\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eUL\/ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eNot Included\u003c\/span\u003e\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eFlex Venting for Outside Air (Required)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGlass\/Mesh Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Log Set\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBurner Assembly\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Extension\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003e \u003cspan role=\"presentation\" dir=\"ltr\"\u003eFeature\u003c\/span\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003es\u003c\/span\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003cspan dir=\"ltr\" role=\"presentation\"\u003e\u003c\/span\u003eAuthentic Masonry - Relish the masonry fireside experience with classic stacked brick or angled herringbone interior panels.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eAvailable in three sizes - Fits your space and design vision with viewing area options of 36\", 42\" and 50\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eClean face design enables finishing materials to be applied up to firebox opening\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCan be installed flush with floor or on a raised hearth\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eVariety of gas logs available\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e \u003cspan dir=\"ltr\" role=\"presentation\"\u003e\u003cspan style=\"color: #000000;\"\u003eV\u003c\/span\u003e\u003c\/span\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003e\u003c\/span\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003e\u003cspan style=\"color: #000000;\"\u003eenting Notes\u003c\/span\u003e\u003c\/span\u003e \u003c\/h2\u003e \u003cul\u003e \u003cli\u003eOutside air kit standard\u003c\/li\u003e \u003cli\u003eUses SL1100 series chimney\u003c\/li\u003e \u003cli\u003eAttic insulation shield standard\u003c\/li\u003e \u003cli\u003eModel not approved for use in Canada\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e\u003c\/ul\u003e \u003cul\u003e\u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003e50\" Biltmore - SB100(HB)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e50\" x 33\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Width\u003c\/td\u003e \u003ctd\u003e60-5\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Height\u003c\/td\u003e \u003ctd\u003e70-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Depth\u003c\/td\u003e \u003ctd\u003e29-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003cbr\u003e \u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Biltmore_1.jpg?v=1737256638\"\u003e\u003c\/p\u003e \u003ctable style=\"width: 100%;\" width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 44.4812%;\"\u003e\u003c\/td\u003e \u003ctd style=\"width: 29.3134%;\"\u003e\u003cstrong\u003eActual\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"width: 25.4768%;\"\u003e\u003cstrong\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 44.4812%;\"\u003eFront Width (A)\u003c\/td\u003e \u003ctd style=\"width: 29.3134%;\"\u003e60-5\/8\" (1540mm)\u003c\/td\u003e \u003ctd style=\"width: 25.4768%;\"\u003e61-5\/8\" (1565mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 44.4812%;\"\u003eHeight (B)\u003c\/td\u003e \u003ctd style=\"width: 29.3134%;\"\u003e70-1\/2\" (1791mm)\u003c\/td\u003e \u003ctd style=\"width: 25.4768%;\"\u003e71\" (1803mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 44.4812%;\"\u003eDepth (C)\u003c\/td\u003e \u003ctd style=\"width: 29.3134%;\"\u003e29-1\/2\" (749mm)\u003c\/td\u003e \u003ctd style=\"width: 25.4768%;\"\u003e30-1\/2\" (775mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 44.4812%;\"\u003eRear Width (D)\u003c\/td\u003e \u003ctd style=\"width: 29.3134%;\"\u003e41-5\/8\" (1057mm)\u003c\/td\u003e \u003ctd style=\"width: 25.4768%;\"\u003e61-5\/8\" (1565mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 44.4812%;\"\u003eFireplace Opening (E x F)\u003c\/td\u003e \u003ctd style=\"width: 29.3134%;\"\u003e50\" x 33\"\u003cbr\u003e(1270mm x 838mm)\u003c\/td\u003e \u003ctd style=\"width: 25.4768%;\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" style=\"width: 100.079%;\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.6106%;\"\u003e\u003cimg style=\"float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\"\u003e\u003c\/td\u003e \u003ctd style=\"width: 52.9634%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Conditions\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBecause HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis Warranty is only valid while the applicable Product remains at the site of original installation.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eThis Warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the applicable Product is authorized to sell applicable Product.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eContact your installing distributor or dealer for Warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking Warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo HHT consumer should bear cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or mileage) when the service is performed within the terms of this Warranty. Check with your dealer or distributor in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cem\u003eCheck the Warranty Guide for more information.\u003c\/em\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ-1009U_WoodburningFireplaces_BROC.pdf?v=1709175838\" rel=\"noopener\" target=\"_blank\"\u003eWood-Burning Fireplaces Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_303.pdf?v=1709176614\" rel=\"noopener\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_304.pdf?v=1709176616\" rel=\"noopener\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4015_062.pdf?v=1709176710\" rel=\"noopener\" target=\"_blank\"\u003eGlass Doors Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_026.pdf?v=1704849736\" rel=\"noopener\" target=\"_blank\"\u003eGrand Vista Mesh Doors Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/SB100_SB100HB.pdf?v=1709176289\" rel=\"noopener\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/SB100_SB100HB.pdf?v=1709176494\" rel=\"noopener\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas fueled fireplaces will not only add an unforgettable focal point to your home, but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas fueled fireplace in entry level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood burning fireplaces are a robust, reliable and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a woodfueled appliance. It’s important to understand local codes when specifying wood burning models, particularly when seeking to comply with EPA requirements and other state, city or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Majestic's Key Technologies?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eLearn about the key technologies that make Majestic Products a great addition to your home.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Touch Controls\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eIntelliFire Touch is the most advanced and intuitive IntelliFire system available, making operating your fireplace simple, smart, and safe.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDirect Vent Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eWith Direct Vent Technology, your fireplace can use outside air for combustion, expelling 100% of the combustion exhaust and by-products.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHeat Management Solutions\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eIntelliFire features intermittent-pilot Ignition (IPI) allowing you to conserve fuel and money when the fireplace is not in use.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePower Venting Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003ePower venting technology makes it possible to install a gas fireplace virtually anywhere.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eZone Heating\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Majestic's IntelliFire Technology?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003c\/p\u003e \u003cp\u003eThe \u003cstrong\u003eIntelliFire™ Ignition System (IPI)\u003c\/strong\u003e is an advanced intermittent pilot ignition system. IntelliFire constantly monitors ignition, ensures safe functioning and conserves up to $10\/month in energy costs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Plus (IPI Plus)\u003c\/strong\u003e takes this technology to the next level with more safety and memory settings and a programmable wireless remote control.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Touch\u003c\/strong\u003e is the most advanced and intuitive IntelliFire system, making operating your fireplace simple, smart and safe. Select the wireless wall switch, touchscreen remote control or iOS app for the solution that fits your life.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is IntelliFire Touch?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eIntelliFire Touch\u003c\/strong\u003e is the most advanced and intuitive IntelliFire system available, making operating your fireplace simple, smart and safe.\u003c\/p\u003e \u003cp\u003eSelect from the IntelliFire app, touchscreen remote control or wireless wall switch for a solution that fits your lifestyle.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-A_bbb66296-dcab-4015-a393-2ac96cbe18a4_1024x1024.webp?v=1686578476\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire App\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe IntelliFire app provides smart control for the way you live. Control your fire from anywhere so a cozy environment greets you when you walk in the door. You can even control your fireplace with the sound of your voice!\u003c\/p\u003e \u003cp\u003eTo sync your fireplace with the app, installation of the IntelliFire WiFi Module is required.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/MAJ-1034U_IFA-brochure.pdf?v=1686578765\" target=\"_blank\"\u003eIntelliFire App Brochure\u003c\/a\u003e\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_985_Wi-Fi_App_Install_User_Guide.pdf?v=1686578929\" target=\"_blank\"\u003eIntelliFire App User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_973_Wi-Fi_Tri-Fold_Quick_Ref_Guide.pdf?v=1686579041\" target=\"_blank\"\u003eIntelliFire App Quick Start Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-E_1024x1024.webp?v=1686578510\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC400 Touchscreen Remote Control\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGone are the days of stacking wood and blowing on newspaper to nurture a spark. With the RC400 remote control, you can control all the features of your fireplace, from flame height to fan speed, with a quick tap of your finger. Safety features include a child lock and timer mode, allowing enjoyment of your fireplace with total peace of mind.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_983_IFT-RC400_User_Guide.pdf?v=1686579158\" target=\"_blank\"\u003eRC400 Remote Control User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-F_1024x1024.webp?v=1686578516\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC150 Wireless Wall Switch\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWith the flip of a switch, enjoy instant ambiance. It doesn’t get simpler than that! Installation of the RC150 battery-operated wall switch is a cinch, too, with no special wiring required. You can also stash the switch in a drawer if you’d prefer to leave your walls unadorned! Live in a cold climate? Turn on climate mode to reduce condensation on your fireplace glass.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_981_IFT-RC150_User_Guide.pdf?v=1686579245\" target=\"_blank\"\u003eRC150 Wireless Wall Switch User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-G_1024x1024.webp?v=1686578520\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Direct Vent Technology?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eUsing our Direct Vent technology, all fumes and combustion exhaust created by our fireplaces and inserts are efficiently and effectively removed from your space. This technology ensures the highest air quality, while improving performance, so that you get the most out of your hearth product.\u003c\/p\u003e\u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Majestic's Heat Management Solutions?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the concept of “heat management”?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eAllows you to enjoy the fire in the comfort while at the same time control the heat\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the Benefits of Heat Management Solutions?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eComfort\/control of heat\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eAbility to control where, how and when heat from a gas fireplace is managed within the home\u003c\/li\u003e \u003cli\u003eExtended daily and year-round enjoyment\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eDesign versatility\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eA TV or heat sensitive materials may be placed just 12\" above the fireplace opening\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eOpportunity\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eAdditional placement in warmer geographies\u003c\/li\u003e \u003cli\u003ePlacement considerations in commercial applications\u003c\/li\u003e \u003c\/ul\u003e\n\u003ch3\u003ePassive Heat Kit\u003c\/h3\u003e \u003cp\u003eAllows heat to disperse naturally (no fan) into the room, reducing surface temperatures. Choose side, front or open wall register.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e A TV or heat sensitive materials may be placed just 12\" above the fireplace opening without a mantel.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-B_1024x1024.webp?v=1686577181\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003ch3\u003eHeat-Zone® Kit\u003c\/h3\u003e \u003cp\u003eDraw heat from the fireplace to another room in the home, up to 20 feet away. When a Heat-Zone kit is run continuously, it can redirect up to 25% of the heat to another area, also reducing wall temperatures above the fireplace. Two Heat-Zones run continuously will redirect up to 50% of the total heat output.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e Maintain a comfortable ambiant temperature while also utilizing any excess heat in other areas of the home.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-C_1024x1024.webp?v=1686577238\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003ch3\u003eHeat-Out Kit\u003c\/h3\u003e \u003cp\u003eDraw heat from the fireplace and direct it outside, up to 25 feet away. When a Heat-Out kit is run continuously on high, it can redirect up to 40% of the heat off the fireplace, also reducing wall temperatures above the fireplace.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e Enjoyment of the fire year round while maintaining comfortable ambient temperatures in the home.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-D_1024x1024.webp?v=1686577245\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Power Venting Technology?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003ePower venting technology makes it possible to install a gas fireplace virtually anywhere.\u003c\/p\u003e\n\u003cp\u003eNo matter where you want to install your gas fireplace, power venting technology makes it possible. This extremely flexible, versatile technology is small enough to effectively navigate you home to an effective vent location, which in turn provides you with optimal performance, every time.\u003c\/p\u003e \u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/4052_900.pdf?v=1686580886\" target=\"_blank\"\u003e\u003cstrong\u003eLow Profile Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2196_902_PVI-SLP-B_Power_Vent_Inline.pdf?v=1686580919\" target=\"_blank\"\u003e\u003cstrong\u003eInline Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/4071_900_PVV-SLP_Installation_Instructions.pdf?v=1686580985\" target=\"_blank\"\u003e\u003cstrong\u003eVertical Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/PowerVent-PVLP-SLP_ArchGuide.pdf?v=1686581028\" target=\"_blank\"\u003e\u003cstrong\u003ePower Vent Architect Guide\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Zone Heating?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e\n\u003cp\u003eZone heating is an energy saving way to ensure that you and your family remain comfortable, while reducing your monthly bills. By effectively heating only the areas you spend most of your time, you can avoid wasting fuel and money. This allows you to save up to 40%* on your heating bills.\u003c\/p\u003e \u003cp\u003eAs supplemental heating sources, Majestic fireplaces, stoves, and inserts are beautifully styled and built with superior craftsmanship and technology, delivering powerful performance and efficient heat. Now you can heat only the areas you need, right when you need it. Contact your local Majestic dealer to learn more!\u003c\/p\u003e \u003cp\u003e* ACEE 1990 Summer Study on Energy Efficiency in Buildings. Proceedings. Vol. 9.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eCommon Questions\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eSAFETY INSTALLATION\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel surface above my fireplace is hot to the touch, is this a fire hazard?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA hot surface above a fireplace is normal. Non-combustible facings, such as natural marble, clay, brick, stone, and ceramic tile, are safe materials with which to surround a factory-built fireplace system. These materials and any combustible trims or mantels, should be installed in accordance with the appliance instructions and local building codes.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOWNER INFORMATION\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my vent free fireplace or log-set to another gas?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, vent free appliances are not field convertible. They are gas specific.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/li\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003eelectric fireplaces\u003c\/strong\u003e can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOur gas appliance worked fine the first few seasons, but now we have to re-light the pilot frequently.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eGas appliances should be serviced on a regular basis, and the best time to service the unit is before the start of the heating season. Common household particles such as dust, dirt, and dander can build up and cause the pilot to drop out. Obstructions to the main burners may cause the appliance to burn inefficiently. A pre-season service call allows your technician to come to your home at a mutually convenient time. Some companies will even discount service calls made before the cold weather arrives. Allowing the appliance to fail during the heating season often means a longer waiting time for your appointment. Visit our page to find a service technician. If there is no one in your area, https:\/\/www.nficertified.org can assist you in finding a qualified technician.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eREMOTE CONTROLS\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the length of warranty for Ambient Technologies products?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAmbient Technologies warrants each new remote control against any defects that are due to faulty material or workmanship to the original owner, for a period of five years after the original date of purchase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow far away will the transmitter communicate with the receiver?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe transmitter will operate the receiver electronically from 1 foot to a maximum of 30 feet. (Once the receiver is mounted inside a pre-fabricated fireplace it reduces the range to 10 feet.)\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe operating instructions state “In manual mode, the transmitter will not turn off the appliance even if the room temperature is above the target temperature.” What does this mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt means the transmitter is in manual mode and there is no target temperature set, since the transmitter isn’t in auto or auto-p mode. You can still turn off the appliance by sending an off or off\/lo signal from the transmitter by pressing the appropriate button.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI’ve noticed when my wife parks her car in the garage our fireplace comes on. Can an outside source influence the operation of my remote control unit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes it’s possible for other electronics using the same RF technology as our products (such as a garage door opener) to influence the operation of the hearth remote. Simply change the dip switch settings in your transmitter \u0026amp; receiver, ensuring that they still match exactly, and that should eliminate the conflict between the two electronics.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI can’t turn off my fireplace with my transmitter. Up until today my remote control unit has operated perfectly. How come I can’t turn it off today?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf it has been operating error free in the past, you’ve probably turned on a switch that is preventing the receiver from receiving the off signal from the transmitter. Typically there are three ways to turn on the burner that will override the remote control unit\u003c\/li\u003e \u003cul\u003e \u003cli\u003eUsually there is a rocker switch that is located around your burner which, if in the \"ON\" position, it will override the remote.\u003c\/li\u003e \u003cli\u003eThere may be a wall switch that allows you to turn your burner on.\u003c\/li\u003e \u003cli\u003eA slide switch on the receiver has been moved to the \"ON\" position.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eAny of these conditions will prevent the transmitter from electronically communicating with the receiver. If so, follow the below to correct each condition\u003c\/li\u003e \u003cul\u003e \u003cli\u003eUsually there is a rocker switch that is located around your burner which, if in the \"ON\" position, it will override the remote. Turn the switch to \"OFF.\"\u003c\/li\u003e \u003cli\u003eThere may be a wall switch that allows you to turn your burner on. Turn the switch to \"OFF.\"\u003c\/li\u003e \u003cli\u003eA slide switch on the receiver has been moved to the \"ON\" position. Slide the switch on the receiver back to the center or remote position.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eOnce all switches have been reset to the correct position, the remote control unit should be back in control of your fireplace and the transmitter \u0026amp; receiver should communicate electronically again.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperating Your Fireplace During a Power Outage\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eDepending on your particular fireplace model, you can easily operate your hearth even during a power outage.\u003c\/p\u003e \u003cp\u003eProducts with standing pilots do not require electricity to ignite, and therefore will work during a loss in power.\u003c\/p\u003e \u003cp\u003eFor newer hearth products with IntelliFire™ or IntelliFire Plus ignition systems, you can still ignite your pilot with the use of each system’s auxiliary battery pack. Batteries are only to be used in the event of a power outage, not as your pilot’s standard power source.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIPI: Requires two D-cell batteries\u003c\/li\u003e \u003cli\u003eIPI+: Requires four AA batteries\u003c\/li\u003e \u003cli\u003eIPI Touch: Requires four AA batteries\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eFor hearth products using a wireless remote or wall switch, you can operate your product by accessing the control box in the controls below your fireplace or behind your stove. By switching the hearth product to ‘ON’, rather than ‘OFF’ or ‘REMOTE’, your fireplace or stove will operate normally without power.\u003c\/p\u003e \u003cp\u003eIn the event of a power outage, continue to follow all safety precautions including removing any flammable items from the area surrounding your hearth, and keeping children and pets a safe distance away.\u003c\/p\u003e \u003cp\u003eIf your hearth appliance has been exposed to water in any level, please contact your local dealer. For your safety, Hearth \u0026amp; Home Technologies products that have been partially or completely exposed to water, whether by flood, hurricane or leaks should not be used. \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT_FloodPolicy.pdf?v=1723173129\" rel=\"noopener noreferrer\" target=\"_blank\"\u003e\u003cem\u003e\u003cstrong\u003eClick here\u003c\/strong\u003e\u003c\/em\u003e\u003c\/a\u003e for warranty information.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554443780250,"sku":"SB100","price":4489.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Biltmore-50-Radiant-Traditional-Wood-Burning-Fireplace-With-Traditional-Brick-Pattern-2_0534b299-2a70-4680-9b22-8843c5ecdd1d.jpg?v=1740116238"},{"product_id":"majestic-biltmore-36-radiant-traditional-wood-burning-fireplace-with-traditional-brick-pattern","title":"Majestic Biltmore 36\" Radiant Traditional Wood Burning Fireplace With Traditional Brick Pattern","description":"\u003cp class=\"lead\"\u003eCaptivating flames with authentic appeal\u003c\/p\u003e \u003cp class=\"lead\"\u003eWith its grand scale, classic masonry appeal, and an open-hearth viewing area like no other, the Biltmore adds charm and distinction to your home. Gas log sets are also available to add to this open fireplace, offering an alternative option to enjoy the boldness of an open flame with the convenience of gas. Note: 50” not available in Canada.\u003c\/p\u003e \u003ch1\u003e\u003cspan style=\"color: #000000;\"\u003eWhat's Included\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eFull Refractory Lining (Traditional Pattern)\u003c\/li\u003e \u003cli\u003ePowder Coat Finish\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eUL\/ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eNot Included\u003c\/span\u003e\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eFlex Venting for Outside Air (Required)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGlass\/Mesh Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Log Set\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBurner Assembly\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Extension\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eFeatures\u003c\/span\u003e\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003cspan role=\"presentation\" dir=\"ltr\"\u003e\u003c\/span\u003eAuthentic Masonry - Relish the masonry fireside experience with classic stacked brick or angled herringbone interior panels.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eAvailable in three sizes - Fits your space and design vision with viewing area options of 36\", 42\" and 50\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eClean face design enables finishing materials to be applied up to firebox opening\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCan be installed flush with floor or on a raised hearth\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eVariety of gas logs available\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003e\u003cspan style=\"color: #000000;\"\u003eVenting Notes\u003c\/span\u003e\u003c\/span\u003e\u003c\/h2\u003e \u003cul\u003e \u003cli\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eOutside air kit standard\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eU.S. uses SL1100 series chimney. Canada uses SL400 series chimney and requires SLA-10\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eAttic insulation shield standard\u003c\/span\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e\u003c\/ul\u003e \u003cul\u003e\u003c\/ul\u003e \u003ch1\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003eSpecifications\u003c\/span\u003e\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003e36\" Biltmore - SB60(HB)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e36\" x 28-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Width\u003c\/td\u003e \u003ctd\u003e44-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Height\u003c\/td\u003e \u003ctd\u003e59-1\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Depth\u003c\/td\u003e \u003ctd\u003e27-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003cbr\u003e \u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Biltmore_1.jpg?v=1737256638\"\u003e\u003c\/p\u003e \u003ctable width=\"100%\" style=\"width: 100%;\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 42.954%;\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003ctd style=\"width: 28.4451%;\"\u003e\u003cstrong\u003eActual\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"width: 27.6814%;\"\u003e\u003cstrong\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 42.954%;\"\u003eFront Width (A)\u003c\/td\u003e \u003ctd style=\"width: 28.4451%;\"\u003e44-1\/2\" (1130mm)\u003c\/td\u003e \u003ctd style=\"width: 27.6814%;\"\u003e45-1\/2\" (1158mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 42.954%;\"\u003eHeight (B)\u003c\/td\u003e \u003ctd style=\"width: 28.4451%;\"\u003e59-1\/4\" (1505mm)\u003c\/td\u003e \u003ctd style=\"width: 27.6814%;\"\u003e59-3\/4\" (1518mm]\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 42.954%;\"\u003eDepth (C)\u003c\/td\u003e \u003ctd style=\"width: 28.4451%;\"\u003e27-1\/2\" (699mm)\u003c\/td\u003e \u003ctd style=\"width: 27.6814%;\"\u003e28\" (711mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 42.954%;\"\u003eRear Width (D)\u003c\/td\u003e \u003ctd style=\"width: 28.4451%;\"\u003e28-5\/8\" (727mm)\u003c\/td\u003e \u003ctd style=\"width: 27.6814%;\"\u003e45-1\/2\" (1158mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 42.954%;\"\u003eFireplace Opening (E x F)\u003c\/td\u003e \u003ctd style=\"width: 28.4451%;\"\u003e36\" x 28-1\/2\"\u003cbr\u003e(914mm x 724mm)\u003c\/td\u003e \u003ctd style=\"width: 27.6814%;\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable style=\"width: 100.079%;\" width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.6106%;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\" alt=\"\" style=\"float: none;\"\u003e\u003c\/td\u003e \u003ctd style=\"width: 52.9634%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Conditions\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBecause HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis Warranty is only valid while the applicable Product remains at the site of original installation.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eThis Warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the applicable Product is authorized to sell applicable Product.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eContact your installing distributor or dealer for Warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking Warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo HHT consumer should bear cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or mileage) when the service is performed within the terms of this Warranty. Check with your dealer or distributor in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cem\u003eCheck the Warranty Guide for more information.\u003c\/em\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e \u003c\/h1\u003e \u003cdiv style=\"text-align: left;\"\u003e \u003cul\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ-1009U_WoodburningFireplaces_BROC.pdf?v=1709175838\" target=\"_blank\"\u003eWood-Burning Fireplaces Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_300.pdf?v=1709175967\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_301.pdf?v=1709175914\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/33797.pdf?v=1704849692\" target=\"_blank\"\u003eGlass Doors Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_026.pdf?v=1704849736\" target=\"_blank\"\u003eGrand Vista Mesh Doors Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/SB60_SB60HB.pdf?v=1709176258\" rel=\"noopener\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ_Biltmore60_arch-guide.pdf?v=1709176425\" rel=\"noopener\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e\u003c\/ul\u003e \u003c\/div\u003e \u003ch1\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas fueled fireplaces will not only add an unforgettable focal point to your home, but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas fueled fireplace in entry level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood burning fireplaces are a robust, reliable and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a woodfueled appliance. It’s important to understand local codes when specifying wood burning models, particularly when seeking to comply with EPA requirements and other state, city or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Majestic's Key Technologies?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eLearn about the key technologies that make Majestic Products a great addition to your home.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Touch Controls\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eIntelliFire Touch is the most advanced and intuitive IntelliFire system available, making operating your fireplace simple, smart, and safe.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDirect Vent Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eWith Direct Vent Technology, your fireplace can use outside air for combustion, expelling 100% of the combustion exhaust and by-products.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHeat Management Solutions\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eIntelliFire features intermittent-pilot Ignition (IPI) allowing you to conserve fuel and money when the fireplace is not in use.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePower Venting Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003ePower venting technology makes it possible to install a gas fireplace virtually anywhere.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eZone Heating\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Majestic's IntelliFire Technology?\u003c\/strong\u003e\u003c\/summary\u003e\u003cp\u003eThe \u003cstrong\u003eIntelliFire™ Ignition System (IPI)\u003c\/strong\u003e is an advanced intermittent pilot ignition system. IntelliFire constantly monitors ignition, ensures safe functioning and conserves up to $10\/month in energy costs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Plus (IPI Plus)\u003c\/strong\u003e takes this technology to the next level with more safety and memory settings and a programmable wireless remote control.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Touch\u003c\/strong\u003e is the most advanced and intuitive IntelliFire system, making operating your fireplace simple, smart and safe. Select the wireless wall switch, touchscreen remote control or iOS app for the solution that fits your life.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is IntelliFire Touch?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eIntelliFire Touch\u003c\/strong\u003e is the most advanced and intuitive IntelliFire system available, making operating your fireplace simple, smart and safe.\u003c\/p\u003e \u003cp\u003eSelect from the IntelliFire app, touchscreen remote control or wireless wall switch for a solution that fits your lifestyle.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-A_bbb66296-dcab-4015-a393-2ac96cbe18a4_1024x1024.webp?v=1686578476\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire App\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe IntelliFire app provides smart control for the way you live. Control your fire from anywhere so a cozy environment greets you when you walk in the door. You can even control your fireplace with the sound of your voice!\u003c\/p\u003e \u003cp\u003eTo sync your fireplace with the app, installation of the IntelliFire WiFi Module is required.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/MAJ-1034U_IFA-brochure.pdf?v=1686578765\" target=\"_blank\"\u003eIntelliFire App Brochure\u003c\/a\u003e\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_985_Wi-Fi_App_Install_User_Guide.pdf?v=1686578929\" target=\"_blank\"\u003eIntelliFire App User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_973_Wi-Fi_Tri-Fold_Quick_Ref_Guide.pdf?v=1686579041\" target=\"_blank\"\u003eIntelliFire App Quick Start Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-E_1024x1024.webp?v=1686578510\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC400 Touchscreen Remote Control\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGone are the days of stacking wood and blowing on newspaper to nurture a spark. With the RC400 remote control, you can control all the features of your fireplace, from flame height to fan speed, with a quick tap of your finger. Safety features include a child lock and timer mode, allowing enjoyment of your fireplace with total peace of mind.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_983_IFT-RC400_User_Guide.pdf?v=1686579158\" target=\"_blank\"\u003eRC400 Remote Control User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-F_1024x1024.webp?v=1686578516\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC150 Wireless Wall Switch\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWith the flip of a switch, enjoy instant ambiance. It doesn’t get simpler than that! Installation of the RC150 battery-operated wall switch is a cinch, too, with no special wiring required. You can also stash the switch in a drawer if you’d prefer to leave your walls unadorned! Live in a cold climate? Turn on climate mode to reduce condensation on your fireplace glass.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_981_IFT-RC150_User_Guide.pdf?v=1686579245\" target=\"_blank\"\u003eRC150 Wireless Wall Switch User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-G_1024x1024.webp?v=1686578520\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Direct Vent Technology?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eUsing our Direct Vent technology, all fumes and combustion exhaust created by our fireplaces and inserts are efficiently and effectively removed from your space. This technology ensures the highest air quality, while improving performance, so that you get the most out of your hearth product.\u003c\/p\u003e\u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Majestic's Heat Management Solutions?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the concept of “heat management”?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eAllows you to enjoy the fire in the comfort while at the same time control the heat\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the Benefits of Heat Management Solutions?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eComfort\/control of heat\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eAbility to control where, how and when heat from a gas fireplace is managed within the home\u003c\/li\u003e \u003cli\u003eExtended daily and year-round enjoyment\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eDesign versatility\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eA TV or heat sensitive materials may be placed just 12\" above the fireplace opening\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eOpportunity\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eAdditional placement in warmer geographies\u003c\/li\u003e \u003cli\u003ePlacement considerations in commercial applications\u003c\/li\u003e \u003c\/ul\u003e\n\u003ch3\u003ePassive Heat Kit\u003c\/h3\u003e \u003cp\u003eAllows heat to disperse naturally (no fan) into the room, reducing surface temperatures. Choose side, front or open wall register.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e A TV or heat sensitive materials may be placed just 12\" above the fireplace opening without a mantel.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-B_1024x1024.webp?v=1686577181\"\u003e\u003c\/div\u003e \u003ch3\u003eHeat-Zone® Kit\u003c\/h3\u003e \u003cp\u003eDraw heat from the fireplace to another room in the home, up to 20 feet away. When a Heat-Zone kit is run continuously, it can redirect up to 25% of the heat to another area, also reducing wall temperatures above the fireplace. Two Heat-Zones run continuously will redirect up to 50% of the total heat output.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e Maintain a comfortable ambiant temperature while also utilizing any excess heat in other areas of the home.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-C_1024x1024.webp?v=1686577238\"\u003e\u003c\/div\u003e \u003ch3\u003eHeat-Out Kit\u003c\/h3\u003e \u003cp\u003eDraw heat from the fireplace and direct it outside, up to 25 feet away. When a Heat-Out kit is run continuously on high, it can redirect up to 40% of the heat off the fireplace, also reducing wall temperatures above the fireplace.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e Enjoyment of the fire year round while maintaining comfortable ambient temperatures in the home.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-D_1024x1024.webp?v=1686577245\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Power Venting Technology?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003ePower venting technology makes it possible to install a gas fireplace virtually anywhere.\u003c\/p\u003e\n\u003cp\u003eNo matter where you want to install your gas fireplace, power venting technology makes it possible. This extremely flexible, versatile technology is small enough to effectively navigate you home to an effective vent location, which in turn provides you with optimal performance, every time.\u003c\/p\u003e \u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/4052_900.pdf?v=1686580886\" target=\"_blank\"\u003e\u003cstrong\u003eLow Profile Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2196_902_PVI-SLP-B_Power_Vent_Inline.pdf?v=1686580919\" target=\"_blank\"\u003e\u003cstrong\u003eInline Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/4071_900_PVV-SLP_Installation_Instructions.pdf?v=1686580985\" target=\"_blank\"\u003e\u003cstrong\u003eVertical Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/PowerVent-PVLP-SLP_ArchGuide.pdf?v=1686581028\" target=\"_blank\"\u003e\u003cstrong\u003ePower Vent Architect Guide\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Zone Heating?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e\n\u003cp\u003eZone heating is an energy saving way to ensure that you and your family remain comfortable, while reducing your monthly bills. By effectively heating only the areas you spend most of your time, you can avoid wasting fuel and money. This allows you to save up to 40%* on your heating bills.\u003c\/p\u003e \u003cp\u003eAs supplemental heating sources, Majestic fireplaces, stoves, and inserts are beautifully styled and built with superior craftsmanship and technology, delivering powerful performance and efficient heat. Now you can heat only the areas you need, right when you need it. Contact your local Majestic dealer to learn more!\u003c\/p\u003e \u003cp\u003e* ACEE 1990 Summer Study on Energy Efficiency in Buildings. Proceedings. Vol. 9.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eCommon Questions\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eSAFETY INSTALLATION\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel surface above my fireplace is hot to the touch, is this a fire hazard?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA hot surface above a fireplace is normal. Non-combustible facings, such as natural marble, clay, brick, stone, and ceramic tile, are safe materials with which to surround a factory-built fireplace system. These materials and any combustible trims or mantels, should be installed in accordance with the appliance instructions and local building codes.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOWNER INFORMATION\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my vent free fireplace or log-set to another gas?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, vent free appliances are not field convertible. They are gas specific.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/li\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003eelectric fireplaces\u003c\/strong\u003e can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOur gas appliance worked fine the first few seasons, but now we have to re-light the pilot frequently.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eGas appliances should be serviced on a regular basis, and the best time to service the unit is before the start of the heating season. Common household particles such as dust, dirt, and dander can build up and cause the pilot to drop out. Obstructions to the main burners may cause the appliance to burn inefficiently. A pre-season service call allows your technician to come to your home at a mutually convenient time. Some companies will even discount service calls made before the cold weather arrives. Allowing the appliance to fail during the heating season often means a longer waiting time for your appointment. Visit our page to find a service technician. If there is no one in your area, https:\/\/www.nficertified.org can assist you in finding a qualified technician.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eREMOTE CONTROLS\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the length of warranty for Ambient Technologies products?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAmbient Technologies warrants each new remote control against any defects that are due to faulty material or workmanship to the original owner, for a period of five years after the original date of purchase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow far away will the transmitter communicate with the receiver?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe transmitter will operate the receiver electronically from 1 foot to a maximum of 30 feet. (Once the receiver is mounted inside a pre-fabricated fireplace it reduces the range to 10 feet.)\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe operating instructions state “In manual mode, the transmitter will not turn off the appliance even if the room temperature is above the target temperature.” What does this mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt means the transmitter is in manual mode and there is no target temperature set, since the transmitter isn’t in auto or auto-p mode. You can still turn off the appliance by sending an off or off\/lo signal from the transmitter by pressing the appropriate button.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI’ve noticed when my wife parks her car in the garage our fireplace comes on. Can an outside source influence the operation of my remote control unit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes it’s possible for other electronics using the same RF technology as our products (such as a garage door opener) to influence the operation of the hearth remote. Simply change the dip switch settings in your transmitter \u0026amp; receiver, ensuring that they still match exactly, and that should eliminate the conflict between the two electronics.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI can’t turn off my fireplace with my transmitter. Up until today my remote control unit has operated perfectly. How come I can’t turn it off today?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf it has been operating error free in the past, you’ve probably turned on a switch that is preventing the receiver from receiving the off signal from the transmitter. Typically there are three ways to turn on the burner that will override the remote control unit\u003c\/li\u003e \u003cul\u003e \u003cli\u003eUsually there is a rocker switch that is located around your burner which, if in the \"ON\" position, it will override the remote.\u003c\/li\u003e \u003cli\u003eThere may be a wall switch that allows you to turn your burner on.\u003c\/li\u003e \u003cli\u003eA slide switch on the receiver has been moved to the \"ON\" position.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eAny of these conditions will prevent the transmitter from electronically communicating with the receiver. If so, follow the below to correct each condition\u003c\/li\u003e \u003cul\u003e \u003cli\u003eUsually there is a rocker switch that is located around your burner which, if in the \"ON\" position, it will override the remote. Turn the switch to \"OFF.\"\u003c\/li\u003e \u003cli\u003eThere may be a wall switch that allows you to turn your burner on. Turn the switch to \"OFF.\"\u003c\/li\u003e \u003cli\u003eA slide switch on the receiver has been moved to the \"ON\" position. Slide the switch on the receiver back to the center or remote position.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eOnce all switches have been reset to the correct position, the remote control unit should be back in control of your fireplace and the transmitter \u0026amp; receiver should communicate electronically again.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperating Your Fireplace During a Power Outage\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eDepending on your particular fireplace model, you can easily operate your hearth even during a power outage.\u003c\/p\u003e \u003cp\u003eProducts with standing pilots do not require electricity to ignite, and therefore will work during a loss in power.\u003c\/p\u003e \u003cp\u003eFor newer hearth products with IntelliFire™ or IntelliFire Plus ignition systems, you can still ignite your pilot with the use of each system’s auxiliary battery pack. Batteries are only to be used in the event of a power outage, not as your pilot’s standard power source.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIPI: Requires two D-cell batteries\u003c\/li\u003e \u003cli\u003eIPI+: Requires four AA batteries\u003c\/li\u003e \u003cli\u003eIPI Touch: Requires four AA batteries\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eFor hearth products using a wireless remote or wall switch, you can operate your product by accessing the control box in the controls below your fireplace or behind your stove. By switching the hearth product to ‘ON’, rather than ‘OFF’ or ‘REMOTE’, your fireplace or stove will operate normally without power.\u003c\/p\u003e \u003cp\u003eIn the event of a power outage, continue to follow all safety precautions including removing any flammable items from the area surrounding your hearth, and keeping children and pets a safe distance away.\u003c\/p\u003e \u003cp\u003eIf your hearth appliance has been exposed to water in any level, please contact your local dealer. For your safety, Hearth \u0026amp; Home Technologies products that have been partially or completely exposed to water, whether by flood, hurricane or leaks should not be used. \u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT_FloodPolicy.pdf?v=1723173129\" target=\"_blank\"\u003e\u003cem\u003e\u003cstrong\u003eClick here\u003c\/strong\u003e\u003c\/em\u003e\u003c\/a\u003e for warranty information.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554444075162,"sku":"SB60","price":2319.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Biltmore-36-Radiant-Traditional-Wood-Burning-Fireplace-With-Traditional-Brick-Pattern-2.jpg?v=1740116260"},{"product_id":"majestic-villawood-42-traditional-outdoor-wood-burning-fireplace-with-traditional-refractory","title":"Majestic Villawood 42\" Traditional Outdoor Wood Burning Fireplace With Traditional Refractory","description":"\u003cp data-mce-fragment=\"1\"\u003eThe Villawood outdoor open fireplace provides that snap and crackle you love, with the Heat \u0026amp; Glo quality you depend on. Its masonry look and open-hearth design enhances any deck, patio, or outdoor kitchen, and promises an inviting presence to all those who gather near the open-flame fireplace. \u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWhat's Included\u003c\/h1\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eTraditional Brick Interior\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eGrate\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eStainless Steel Mesh Curtain Screens\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eOutside Air Standard\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eUL \u0026amp; ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2 data-mce-fragment=\"1\"\u003eNot Included\u003c\/h2\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eGlass Door\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eGas Logs \u0026amp; Log Sets\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eDrain Pan\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFeatures\u003c\/h1\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eAvailable in two sizes - Fits your space and design vision with viewing area options of 36\" and 42\".\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eOutdoor Approved - Provides durable, safe operation with stainless-steel materials and unique design features.\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003c\/li\u003e \u003c\/ul\u003e \u003ch2 data-mce-fragment=\"1\"\u003eVenting Notes\u003cbr data-mce-fragment=\"1\"\u003e \u003c\/h2\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eRequires SL300 series pipe. See Venting section.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eModel\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003eVillawood 42\" Outdoor Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eViewing Area\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e42 x 20-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eUnit Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e47\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eUnit Height\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e39-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eUnit Depth \u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e21-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e48\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Height\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e39-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Depth\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e21-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Front Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e48\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Back Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e48\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Dimensions\u003c\/h2\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong\u003eA\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e29-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong\u003eB\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e47\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong\u003eC\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e14-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong\u003eD\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e42\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VWSpec_480x480.jpg?v=1693511568\" alt=\"\"\u003e\u003c\/p\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.5779%;\"\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\" alt=\"\" style=\"float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.3802%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003eClick to See \u003cstrong\u003eWarranty Coverage and Limitations\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY COVERAGE\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY PERIOD\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY CONDITIONS\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Limited Lifetime Warranty covers Products that are purchased through a HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis warranty is only valid while the Product remains at the site of original installation.\u003c\/li\u003e \u003cli\u003eContact your installing dealer for warranty service. If the installing dealer is unable to provide the necessary parts, contact the nearest HHT authorized dealer. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the Product.\u003c\/li\u003e \u003cli\u003eCheck with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this warranty.\u003c\/li\u003e \u003cli\u003eThe Product body, metal firebox, and heat exchanger carry the Limited Lifetime Warranty from the date of installation.\u003c\/li\u003e \u003cli\u003eThe following components do not carry the Limited Lifetime Warranty but are warranted as follows: \u003cul\u003e \u003cli\u003eGas and Electrical Components or Gaskets\u003c\/li\u003e \u003cli\u003eNickel Plated Materials\u003c\/li\u003e \u003cul\u003e \u003cli\u003eExcludes tarnishing\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eGlass Breakage, Logs\/Refractory\/Glass Panels due to thermal breakage\u003c\/li\u003e \u003cul\u003e \u003cli\u003eSurface, hairline cracks, scratches, and slight color changes are not covered\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eVenting, optional accessories, optional glass doors\u003c\/li\u003e \u003cli\u003eLabor Associated with Warranty Service Work\u003c\/li\u003e \u003c\/ul\u003e \u003c\/li\u003e \u003cul\u003e \u003cli\u003eOne Year from Date of Installation:\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan style=\"color: #ff8000;\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Outdoor_Lifestyles_Warranty.pdf?v=1682131035\" style=\"color: #ff8000;\" target=\"_blank\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eDOWNLOAD COMPLETE WARRANTY FILE\u003c\/strong\u003e\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; File\u003cstrong\u003es\u003c\/strong\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC.pdf?v=1693469810\" target=\"_blank\"\u003eOutdoor Lifestyle Product Brochure\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1044U.pdf?v=1693470429\" target=\"_blank\"\u003eOutdoor Gas Logs Brochure\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood_ODVILLA-36-42-Owner-Install_4072-345.pdf?v=1693512245\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood_ODVILLA-36-42-Owner-Install_4072-345.pdf?v=1693512245\" target=\"_blank\"\u003eVillawood Installation Manual\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/ODVILLA-42-B.pdf?v=1693512413\" target=\"_blank\"\u003eVillawood 42-B Service Parts\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood42_ArchGuide.pdf?v=1693512508\" target=\"_blank\"\u003e\u003cstrong\u003eVillawood 42 Architect Guide\u003c\/strong\u003e\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood-ODVILLA_Drain-Pan_Install_4072-344.pdf?v=1693513453\" rel=\"noopener noreferrer\" target=\"_blank\"\u003e\u003cstrong\u003eDrain Pan Installation Manual\u003c\/strong\u003e\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003cdiv\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: left;\" data-mce-style=\"text-align: left;\"\u003e \u003cdiv\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003cdiv data-mce-fragment=\"1\"\u003e\u003cbr\u003e\u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas-fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas-fueled fireplaces will not only add an unforgettable focal point to your home but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas-fueled fireplace in entry-level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood-burning fireplaces are a robust, reliable, and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a wood-fueled appliance. It’s important to understand local codes when specifying wood-burning models, particularly when seeking to comply with EPA requirements and other states, city, or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003cbr\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for electric fireplaces can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e \u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e \u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e \u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e \u003c\/div\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554447745178,"sku":"ODVILLA-42T-B","price":1809.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Villawood-42-Traditional-Outdoor-Wood-Burning-Fireplace-With-Traditional-Refractory-2.jpg?v=1740116351"},{"product_id":"majestic-castlewood-42-traditional-outdoor-wood-burning-fireplace","title":"Majestic Castlewood 42\" Traditional Outdoor Wood Burning Fireplace","description":"\u003cp\u003eThe Castlewood turns any outdoor area into a welcoming and relaxing living space. A large, high opening provides a dramatic view from across the yard, and a textured brick interior offers masonry-style looks at a fraction of the cost.\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eExpansive 38\" High Firebox Opening\u003c\/li\u003e \u003cli\u003eStainless Steel Mesh Curtain Screens\u003c\/li\u003e \u003cli\u003eBlack Grate\u003c\/li\u003e \u003cli\u003eTransition Collar\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eOutside Air Hoods\u003c\/li\u003e \u003cli\u003e41-7\/8\" x 38\" Viewing Area\u003c\/li\u003e \u003cli\u003eUL \u0026amp; ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included (\u003cem\u003eSold Separately\u003c\/em\u003e)\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eBrick Interior Panels(Required)\u003c\/li\u003e \u003cli\u003eGlass Door\u003c\/li\u003e \u003cli\u003eGas Logs \u0026amp; Log Sets\u003c\/li\u003e \u003cli\u003eMortar\u003c\/li\u003e \u003cli\u003eDrain Pain\u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eExpansive Viewing Area - Gives you a generous view of the fire in a bold, custom masonry appearance.\u003c\/li\u003e \u003cli\u003eOutdoor Approved - Provides durable, safe operation with stainless-steel materials and unique design features.\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL1100 series pipe. See Venting section.\u003c\/li\u003e \u003cli\u003eCooling hood or all non-combustible materials are required.\u003c\/li\u003e \u003cli\u003eCanada: Requires SL400 series pipe, SLA10 and CAK8A. See Venting section.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eModel\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003eCastlewood 42\" Outdoor Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eViewing Area\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e41-7\/8\" x 38\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eUnit Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e52-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eUnit Height\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e74-1\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eUnit Depth\u003csup data-mce-fragment=\"1\"\u003e1\u003c\/sup\u003e \u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e27-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e53-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Height\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e74-1\/2\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Depth\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e28-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Front Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e53-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Back Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e53-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Dimensions\u003c\/h2\u003e \u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CastlewoodSheet-1_480x480.jpg?v=1693470263\" alt=\"\"\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/CastlewoodSheet-2_480x480.jpg?v=1693470271\" alt=\"\"\u003e\u003c\/p\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.5779%;\"\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.3802%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003eClick to See \u003cstrong\u003eWarranty Coverage and Limitations\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY COVERAGE\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY PERIOD\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY CONDITIONS\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Limited Lifetime Warranty covers Products that are purchased through a HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis warranty is only valid while the Product remains at the site of original installation.\u003c\/li\u003e \u003cli\u003eContact your installing dealer for warranty service. If the installing dealer is unable to provide the necessary parts, contact the nearest HHT authorized dealer. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the Product.\u003c\/li\u003e \u003cli\u003eCheck with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this warranty.\u003c\/li\u003e \u003cli\u003eThe Product body, metal firebox, and heat exchanger carry the Limited Lifetime Warranty from the date of installation.\u003c\/li\u003e \u003cli\u003eThe following components do not carry the Limited Lifetime Warranty but are warranted as follows:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eOne Year from Date of Installation:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eGas and Electrical Components or Gaskets\u003c\/li\u003e \u003cli\u003eNickel Plated Materials\u003c\/li\u003e \u003cul\u003e \u003cli\u003eExcludes tarnishing\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eGlass Breakage, Logs\/Refractory\/Glass Panels due to thermal breakage\u003c\/li\u003e \u003cul\u003e \u003cli\u003eSurface, hairline cracks, scratches, and slight color changes are not covered\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eVenting, optional accessories, optional glass doors\u003c\/li\u003e \u003cli\u003eLabor Associated with Warranty Service Work\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan style=\"color: #ff8000;\"\u003e\u003ca style=\"color: #ff8000;\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Outdoor_Lifestyles_Warranty.pdf?v=1682131035\" target=\"_blank\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eDOWNLOAD COMPLETE WARRANTY FILE\u003c\/strong\u003e\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; File\u003cstrong\u003es\u003c\/strong\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC.pdf?v=1693469810\" target=\"_blank\"\u003eOutdoor Lifestyle Product Brochure\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1044U.pdf?v=1693470429\" target=\"_blank\"\u003eOutdoor Gas Logs Brochure\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4070_300.pdf?v=1693470478\" target=\"_blank\"\u003eCastlewood Installation Manual\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/ODCastleWD-42.pdf?v=1693470558\" target=\"_blank\"\u003eCastlewood Service Parts\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Castlewood_ArchGuide.pdf?v=1693470568\" target=\"_blank\"\u003eCastlewood Architect Guide\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4070_304.pdf?v=1693470904\" target=\"_blank\"\u003eGlass Door Kit Installation Manual\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4070_144.pdf?v=1693470887\" target=\"_blank\"\u003e\u003cstrong\u003eCAK8A Chimney Air Kit Installation Manual\u003c\/strong\u003e\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003cdiv\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas-fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas-fueled fireplaces will not only add an unforgettable focal point to your home but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas-fueled fireplace in entry-level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood-burning fireplaces are a robust, reliable, and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a wood-fueled appliance. It’s important to understand local codes when specifying wood-burning models, particularly when seeking to comply with EPA requirements and other states, city, or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003cbr\u003e\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/p\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e\u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for electric fireplaces can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/div\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/div\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/div\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554458493082,"sku":"ODCASTLEWD-42-B","price":3579.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Castlewood-42-Traditional-Outdoor-Wood-Burning-Fireplace-2_16cb6da5-63a0-4d74-8c9d-6444d7ecc4f4.jpg?v=1740116742"},{"product_id":"majestic-villawood-42-traditional-outdoor-wood-burning-fireplace-with-herringbone-refractory","title":"Majestic Villawood 42\" Traditional Outdoor Wood Burning Fireplace With Herringbone Refractory","description":"\u003cp data-mce-fragment=\"1\"\u003eThe Villawood outdoor open fireplace provides that snap and crackle you love, with the Heat \u0026amp; Glo quality you depend on. Its masonry look and open-hearth design enhances any deck, patio, or outdoor kitchen, and promises an inviting presence to all those who gather near the open-flame fireplace. \u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWhat's Included\u003c\/h1\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eHerringbone Brick Interior\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eGrate\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eStainless Steel Mesh Curtain Screens\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eOutside Air Standard\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eUL \u0026amp; ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2 data-mce-fragment=\"1\"\u003eNot Included\u003c\/h2\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eGlass Door\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eGas Logs \u0026amp; Log Sets\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eDrain Pan\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFeatures\u003c\/h1\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eAvailable in two sizes - Fits your space and design vision with viewing area options of 36\" and 42\".\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eOutdoor Approved - Provides durable, safe operation with stainless-steel materials and unique design features.\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003c\/li\u003e \u003c\/ul\u003e \u003ch2 data-mce-fragment=\"1\"\u003eVenting Notes\u003cbr data-mce-fragment=\"1\"\u003e \u003c\/h2\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eRequires SL300 series pipe. See Venting section.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eModel\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003eVillawood 42\" Outdoor Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eViewing Area\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e42 x 20-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eUnit Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e47\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eUnit Height\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e39-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eUnit Depth \u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e21-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e48\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Height\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e39-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Depth\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e21-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Front Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e48\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Back Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e48\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Dimensions\u003c\/h2\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong\u003eA\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e29-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong\u003eB\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e47\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong\u003eC\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e14-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e\u003cstrong\u003eD\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e42\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VWSpec_480x480.jpg?v=1693511568\" style=\"display: block; margin-left: auto; margin-right: auto;\"\u003e\u003c\/p\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.5779%;\"\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.3802%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003eClick to See \u003cstrong\u003eWarranty Coverage and Limitations\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY COVERAGE\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY PERIOD\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY CONDITIONS\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Limited Lifetime Warranty covers Products that are purchased through a HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis warranty is only valid while the Product remains at the site of original installation.\u003c\/li\u003e \u003cli\u003eContact your installing dealer for warranty service. If the installing dealer is unable to provide the necessary parts, contact the nearest HHT authorized dealer. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the Product.\u003c\/li\u003e \u003cli\u003eCheck with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this warranty.\u003c\/li\u003e \u003cli\u003eThe Product body, metal firebox, and heat exchanger carry the Limited Lifetime Warranty from the date of installation.\u003c\/li\u003e \u003cli\u003eThe following components do not carry the Limited Lifetime Warranty but are warranted as follows:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eOne Year from Date of Installation:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eGas and Electrical Components or Gaskets\u003c\/li\u003e \u003cli\u003eNickel Plated Materials\u003c\/li\u003e \u003cul\u003e \u003cli\u003eExcludes tarnishing\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eGlass Breakage, Logs\/Refractory\/Glass Panels due to thermal breakage\u003c\/li\u003e \u003cul\u003e \u003cli\u003eSurface, hairline cracks, scratches, and slight color changes are not covered\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eVenting, optional accessories, optional glass doors\u003c\/li\u003e \u003cli\u003eLabor Associated with Warranty Service Work\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan style=\"color: #ff8000;\"\u003e\u003ca style=\"color: #ff8000;\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Outdoor_Lifestyles_Warranty.pdf?v=1682131035\" target=\"_blank\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eDOWNLOAD COMPLETE WARRANTY FILE\u003c\/strong\u003e\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; File\u003cstrong\u003es\u003c\/strong\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC.pdf?v=1693469810\" target=\"_blank\"\u003eOutdoor Lifestyle Product Brochure\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1044U.pdf?v=1693470429\" target=\"_blank\"\u003eOutdoor Gas Logs Brochure\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood_ODVILLA-36-42-Owner-Install_4072-345.pdf?v=1693512245\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood_ODVILLA-36-42-Owner-Install_4072-345.pdf?v=1693512245\"\u003eVillawood Installation Manual\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/ODVILLA-42-B.pdf?v=1693512413\" target=\"_blank\"\u003eVillawood 42-B Service Parts\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood42_ArchGuide.pdf?v=1693512508\" target=\"_blank\"\u003e\u003cstrong\u003eVillawood 42 Architect Guide\u003c\/strong\u003e\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood-ODVILLA_Drain-Pan_Install_4072-344.pdf?v=1693513453\" target=\"_blank\"\u003e\u003cstrong\u003eDrain Pan Installation Manual\u003c\/strong\u003e\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003cdiv\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: left;\" data-mce-style=\"text-align: left;\"\u003e \u003cdiv\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003cdiv data-mce-fragment=\"1\"\u003e\u003cbr\u003e\u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas-fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas-fueled fireplaces will not only add an unforgettable focal point to your home but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas-fueled fireplace in entry-level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood-burning fireplaces are a robust, reliable, and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a wood-fueled appliance. It’s important to understand local codes when specifying wood-burning models, particularly when seeking to comply with EPA requirements and other states, city, or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003cbr\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for electric fireplaces can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e \u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e \u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e \u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e \u003c\/div\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554517770394,"sku":"ODVILLA-42H-B","price":1859.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Villawood-42-Traditional-Outdoor-Wood-Burning-Fireplace-With-Herringbone-Refractory-2.jpg?v=1740119545"},{"product_id":"majestic-villawood-36-traditional-outdoor-wood-burning-fireplace-with-herringbone-refractory","title":"Majestic Villawood 36\" Traditional Outdoor Wood Burning Fireplace With Herringbone Refractory","description":"\u003cp\u003eThe Villawood outdoor open fireplace provides that snap and crackle you love, with the Heat \u0026amp; Glo quality you depend on. Its masonry look and open-hearth design enhances any deck, patio, or outdoor kitchen, and promises an inviting presence to all those who gather near the open-flame fireplace. \u003c\/p\u003e \u003ch1\u003eWhat's Included\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eHerringbone Brick Interior\u003c\/li\u003e \u003cli\u003eGrate\u003c\/li\u003e \u003cli\u003eStainless Steel Mesh Curtain Screens\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eOutside Air Standard\u003c\/li\u003e \u003cli\u003eUL \u0026amp; ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eGlass Door\u003c\/li\u003e \u003cli\u003eGas Logs \u0026amp; Log Sets\u003c\/li\u003e \u003cli\u003eDrain Pan\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eAvailable in two sizes - Fits your space and design vision with viewing area options of 36\" and 42\".\u003c\/li\u003e \u003cli\u003eOutdoor Approved - Provides durable, safe operation with stainless-steel materials and unique design features.\u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003cbr\u003e \u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL300 series pipe. See Venting section.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eModel\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003eVillawood 36\" Outdoor Wood Fireplace\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eViewing Area\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e36 x 20-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eUnit Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e41\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eUnit Height\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e39-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eUnit Depth\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e21-3\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e42\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Height\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e39-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Depth\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e21-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Front Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e42\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eFraming Back Width\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e42\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Dimensions\u003c\/h2\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eA\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e23-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eB\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e41\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eC\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e11-7\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eD\u003c\/strong\u003e\u003c\/td\u003e \u003ctd\u003e36\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/VWSpec_480x480.jpg?v=1693511568\" style=\"display: block; margin-left: auto; margin-right: auto;\"\u003e\u003c\/p\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.5779%;\"\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\" alt=\"\" style=\"float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.3802%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003eClick to See \u003cstrong\u003eWarranty Coverage and Limitations\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY COVERAGE\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY PERIOD\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY CONDITIONS\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Limited Lifetime Warranty covers Products that are purchased through a HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis warranty is only valid while the Product remains at the site of original installation.\u003c\/li\u003e \u003cli\u003eContact your installing dealer for warranty service. If the installing dealer is unable to provide the necessary parts, contact the nearest HHT authorized dealer. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the Product.\u003c\/li\u003e \u003cli\u003eCheck with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this warranty.\u003c\/li\u003e \u003cli\u003eThe Product body, metal firebox, and heat exchanger carry the Limited Lifetime Warranty from the date of installation.\u003c\/li\u003e \u003cli\u003eThe following components do not carry the Limited Lifetime Warranty but are warranted as follows:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eOne Year from Date of Installation:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eGas and Electrical Components or Gaskets\u003c\/li\u003e \u003cli\u003eNickel Plated Materials\u003c\/li\u003e \u003cul\u003e \u003cli\u003eExcludes tarnishing\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eGlass Breakage, Logs\/Refractory\/Glass Panels due to thermal breakage\u003c\/li\u003e \u003cul\u003e \u003cli\u003eSurface, hairline cracks, scratches, and slight color changes are not covered\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eVenting, optional accessories, optional glass doors\u003c\/li\u003e \u003cli\u003eLabor Associated with Warranty Service Work\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan style=\"color: #ff8000;\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Outdoor_Lifestyles_Warranty.pdf?v=1682131035\" style=\"color: #ff8000;\" target=\"_blank\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eDOWNLOAD COMPLETE WARRANTY FILE\u003c\/strong\u003e\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; File\u003cstrong\u003es\u003c\/strong\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1032U_OutdoorLifestyles_BROC.pdf?v=1693469810\" target=\"_blank\"\u003eOutdoor Lifestyle Product Brochure\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT-1044U.pdf?v=1693470429\" target=\"_blank\"\u003eOutdoor Gas Logs Brochure\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood_ODVILLA-36-42-Owner-Install_4072-345.pdf?v=1693512245\" target=\"_blank\"\u003eVillawood Installation Manual\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/ODVILLA-36-B.pdf?v=1693512402\" target=\"_blank\"\u003eVillawood 36-B Service Parts\u003c\/a\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood36_ArchGuide.pdf?v=1693512495\" target=\"_blank\"\u003e\u003cstrong\u003eVillawood 36 Architect Guide\u003c\/strong\u003e\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Villawood-ODVILLA_Drain-Pan_Install_4072-344.pdf?v=1693513453\" target=\"_blank\"\u003e\u003cstrong\u003eDrain Pan Installation Manual\u003c\/strong\u003e\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003cdiv\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: left;\" data-mce-style=\"text-align: left;\"\u003e \u003cdiv\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003cdiv data-mce-fragment=\"1\"\u003e\u003cbr\u003e\u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas-fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas-fueled fireplaces will not only add an unforgettable focal point to your home but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas-fueled fireplace in entry-level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood-burning fireplaces are a robust, reliable, and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a wood-fueled appliance. It’s important to understand local codes when specifying wood-burning models, particularly when seeking to comply with EPA requirements and other states, city, or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003cbr\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for electric fireplaces can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e \u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e \u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e \u003c\/div\u003e \u003cdiv style=\"text-align: center;\" data-mce-style=\"text-align: center;\"\u003e \u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e \u003c\/div\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554517803162,"sku":"ODVILLA-36H-B","price":1529.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Villawood-36-Traditional-Outdoor-Wood-Burning-Fireplace-With-Herringbone-Refractory-2.jpg?v=1740119577"},{"product_id":"majestic-pioneer-iii-48-classic-black-traditional-wood-burning-fireplace-with-rectangular-door","title":"Majestic Pioneer III 48\" Classic Black Traditional Wood Burning Fireplace With Rectangular Door","description":"\u003cp class=\"lead\"\u003eWith fuel-saving efficiency and the effortless operation of Smart Burn Technology, the Pioneer III wood-burning fireplace supplies serious heat in a beautiful fire. Add up to two heat zone ducts to send warmth into other rooms.\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003e\u003cspan style=\"color: #000000;\" data-mce-fragment=\"1\" data-mce-style=\"color: #000000;\"\u003eWhat's Included\u003c\/span\u003e\u003c\/h1\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eFireplace Unit\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eSmart Burn Technology\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e7-day Programmable Wired Wall Thermostat\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eSingle Cast Iron Door\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e400 CFM Fan System\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eFan Air Kit Grill\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eWelded Steel Firebox\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eCAK4A Chimney Air Kit\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eOutside Air Hood\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eAttic Insulation Shield\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e4.1 cu\/ft Firebox\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eCertified to 2020 EPA Emissions Standards\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2 data-mce-fragment=\"1\"\u003e\u003cspan dir=\"ltr\" role=\"presentation\" data-mce-fragment=\"1\"\u003eNot Included\u003c\/span\u003e\u003c\/h2\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eMetal Finishing Template\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eLintel Bar\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eHeat Distribution Kit\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eHearth Extension\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eOutside Air Elbow Kit \u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003e\u003cspan dir=\"ltr\" role=\"presentation\" data-mce-fragment=\"1\"\u003eFeatures\u003c\/span\u003e\u003c\/h1\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003e \u003cspan dir=\"ltr\" role=\"presentation\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e4.1 Cubic Firebox - Holds up to 24\" logs in a massive 4.1 cu. ft. interior capacity to facilitate overnight heating.\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eEPA 2020 Certified - Meets the strictest environmental burn standards for the cleanest wood heat available.\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eHeat Zone - Allows for multi-room heating so you can distribute the warmth and turn your furnace down.\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eSmart Burn Technology - Automatically adjusts your fire for an efficient, clean burn while cutting home heating costs by up to 50%.\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eHeats 1,200-3,000 sq.ft. with up to 85,175 BTUs based on climate and home efficiency\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e2 door styles with 3 front options\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e400-CFM fan system pushes heat further and faster into your room\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eCertified to the EPA 2020 emissions standard\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2 data-mce-fragment=\"1\"\u003e\u003cspan dir=\"ltr\" role=\"presentation\" data-mce-fragment=\"1\"\u003e\u003cspan style=\"color: #000000;\" data-mce-fragment=\"1\" data-mce-style=\"color: #000000;\"\u003eVenting Notes\u003c\/span\u003e\u003c\/span\u003e\u003c\/h2\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eRequires SL300 or 8\" DuraPlus pipe with the DuraPlus base plate. See venting section.\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eWhen using 8\" DuraPlus use DV-6DP-IS attic insulation shield.\u003c\/li\u003e \u003c\/ul\u003e \u003cul data-mce-fragment=\"1\"\u003e\u003c\/ul\u003e \u003cul data-mce-fragment=\"1\"\u003e\u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable style=\"height: 110.3px;\" width=\"100%\" data-mce-style=\"height: 110.3px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eItem Number\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003ePIONEER-III-RBK\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eModel\u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003ePioneer III\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eFuel Type\u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSize\u003cbr\u003e \u003c\/td\u003e \u003ctd\u003eExtra Large\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eViewing Area\u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e341 sq in\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eHeating Capacity\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e1,200 - 3,000 sq ft\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eFireplace Opening\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e34\" x 34\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/Hour Output\u003c\/td\u003e \u003ctd\u003e90,900 Peak\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2 data-mce-fragment=\"1\"\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Maj-PioneerIIISpec.jpg?v=1721925567\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Maj-PioneerIIISpec.jpg?v=1721925567\"\u003e\u003c\/p\u003e \u003ctable style=\"width: 100.094%;\" width=\"100%\" data-mce-style=\"width: 100.094%;\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\" data-mce-style=\"width: 65.9802%;\"\u003e \u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003eActual\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003eFraming\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\" data-mce-style=\"width: 65.9802%;\"\u003eFront Width\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e47-7\/8\"\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e51\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\" data-mce-style=\"width: 65.9802%;\"\u003eBack Width\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e47-7\/8\"\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e51\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\" data-mce-style=\"width: 65.9802%;\"\u003eHeight\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e47-1\/4\"\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e51\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\" data-mce-style=\"width: 65.9802%;\"\u003eDepth\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e23-1\/2\"\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e24-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.5779%;\" data-mce-style=\"width: 46.5779%;\"\u003e \u003cdiv style=\"text-align: start;\" data-mce-style=\"text-align: start;\"\u003e\u003cimg style=\"float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\" data-mce-style=\"float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.3802%;\" data-mce-style=\"width: 50.3802%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003eClick to See \u003cstrong\u003eWarranty Coverage and Limitations\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY COVERAGE\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY PERIOD\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY CONDITIONS\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Limited Lifetime Warranty covers Products that are purchased through a HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis warranty is only valid while the Product remains at the site of original installation.\u003c\/li\u003e \u003cli\u003eContact your installing dealer for warranty service. If the installing dealer is unable to provide the necessary parts, contact the nearest HHT authorized dealer. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the Product.\u003c\/li\u003e \u003cli\u003eCheck with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this warranty.\u003c\/li\u003e \u003cli\u003eThe Product body, metal firebox, and heat exchanger carry the Limited Lifetime Warranty from the date of installation.\u003c\/li\u003e \u003cli\u003eThe following components do not carry the Limited Lifetime Warranty but are warranted as follows: \u003cul\u003e \u003cli\u003eGas and Electrical Components or Gaskets\u003c\/li\u003e \u003cli\u003eNickel Plated Materials\u003c\/li\u003e \u003cul\u003e \u003cli\u003eExcludes tarnishing\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eGlass Breakage, Logs\/Refractory\/Glass Panels due to thermal breakage\u003c\/li\u003e \u003cul\u003e \u003cli\u003eSurface, hairline cracks, scratches, and slight color changes are not covered\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eVenting, optional accessories, optional glass doors\u003c\/li\u003e \u003cli\u003eLabor Associated with Warranty Service Work\u003c\/li\u003e \u003c\/ul\u003e \u003c\/li\u003e \u003cul\u003e \u003cli\u003eOne Year from Date of Installation:\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan style=\"color: #ff8000;\" data-mce-style=\"color: #ff8000;\"\u003e\u003ca style=\"color: #ff8000;\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Outdoor_Lifestyles_Warranty.pdf?v=1682131035\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Outdoor_Lifestyles_Warranty.pdf?v=1682131035\" data-mce-style=\"color: #ff8000;\" target=\"_blank\"\u003e\u003cspan style=\"text-decoration: underline;\" data-mce-style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eDOWNLOAD COMPLETE WARRANTY FILE\u003c\/strong\u003e\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ-1009U_WoodburningFireplaces_BROC.pdf?v=1709175838\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ-1009U_WoodburningFireplaces_BROC.pdf?v=1709175838\" target=\"_blank\"\u003eWood-Burning Fireplaces Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1113U_PioneerIII_brochure.pdf?v=1718201983\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1113U_PioneerIII_brochure.pdf?v=1718201983\" target=\"_blank\"\u003ePioneer III Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-III_Install_4182-901_780fa2ca-a73d-4e49-aed9-844405d34737.pdf?v=1721926009\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-III_Owners_4182-900_3c68fd28-be30-4848-a606-a757c593802c.pdf?v=1721926014\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/PioneerIII_ArchitectGuide-MAJ_97fa2862-8b6c-4401-bd93-141784de68d2.pdf?v=1721926015\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cdiv\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas-fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas-fueled fireplaces will not only add an unforgettable focal point to your home but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas-fueled fireplace in entry-level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood-burning fireplaces are a robust, reliable, and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a wood-fueled appliance. It’s important to understand local codes when specifying wood-burning models, particularly when seeking to comply with EPA requirements and other states, city, or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003cbr\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for electric fireplaces can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554518360218,"sku":"PIONEER-III-RBK","price":6179.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Pioneer-III-48-Classic-Black-Traditional-Wood-Burning-Fireplace-With-Rectangular-Door-2.jpg?v=1740119681"},{"product_id":"majestic-pioneer-iii-48-classic-black-traditional-wood-burning-fireplace-with-arch-door","title":"Majestic Pioneer III 48\" Classic Black Traditional Wood Burning Fireplace With Arch Door","description":"\u003cp class=\"lead\"\u003eWith fuel-saving efficiency and the effortless operation of Smart Burn Technology, the Pioneer III wood-burning fireplace supplies serious heat in a beautiful fire. Add up to two heat zone ducts to send warmth into other rooms.\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003e\u003cspan style=\"color: #000000;\" data-mce-fragment=\"1\" data-mce-style=\"color: #000000;\"\u003eWhat's Included\u003c\/span\u003e\u003c\/h1\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eFireplace Unit\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eSmart Burn Technology\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e7-day Programmable Wired Wall Thermostat\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eSingle Cast Iron Door\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e400 CFM Fan System\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eFan Air Kit Grill\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eWelded Steel Firebox\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eCAK4A Chimney Air Kit\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eOutside Air Hood\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eAttic Insulation Shield\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e4.1 cu\/ft Firebox\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eCertified to 2020 EPA Emissions Standards\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2 data-mce-fragment=\"1\"\u003e\u003cspan dir=\"ltr\" role=\"presentation\" data-mce-fragment=\"1\"\u003eNot Included\u003c\/span\u003e\u003c\/h2\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eMetal Finishing Template\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eLintel Bar\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eHeat Distribution Kit\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eHearth Extension\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eOutside Air Elbow Kit \u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003e\u003cspan dir=\"ltr\" role=\"presentation\" data-mce-fragment=\"1\"\u003eFeatures\u003c\/span\u003e\u003c\/h1\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003e \u003cspan dir=\"ltr\" role=\"presentation\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e4.1 Cubic Firebox - Holds up to 24\" logs in a massive 4.1 cu. ft. interior capacity to facilitate overnight heating.\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eEPA 2020 Certified - Meets the strictest environmental burn standards for the cleanest wood heat available.\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eHeat Zone - Allows for multi-room heating so you can distribute the warmth and turn your furnace down.\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eSmart Burn Technology - Automatically adjusts your fire for an efficient, clean burn while cutting home heating costs by up to 50%.\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eHeats 1,200-3,000 sq.ft. with up to 85,175 BTUs based on climate and home efficiency\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e2 door styles with 3 front options\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003e400-CFM fan system pushes heat further and faster into your room\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eCertified to the EPA 2020 emissions standard\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2 data-mce-fragment=\"1\"\u003e\u003cspan dir=\"ltr\" role=\"presentation\" data-mce-fragment=\"1\"\u003e\u003cspan style=\"color: #000000;\" data-mce-fragment=\"1\" data-mce-style=\"color: #000000;\"\u003eVenting Notes\u003c\/span\u003e\u003c\/span\u003e\u003c\/h2\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eRequires SL300 or 8\" DuraPlus pipe with the DuraPlus base plate. See venting section.\u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eWhen using 8\" DuraPlus use DV-6DP-IS attic insulation shield.\u003c\/li\u003e \u003c\/ul\u003e \u003cul data-mce-fragment=\"1\"\u003e\u003c\/ul\u003e \u003cul data-mce-fragment=\"1\"\u003e\u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable style=\"height: 110.3px;\" width=\"100%\" data-mce-style=\"height: 110.3px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eItem Number\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003ePIONEER-III-ABK\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eModel\u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003ePioneer III\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eFuel Type\u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSize\u003cbr\u003e \u003c\/td\u003e \u003ctd\u003eExtra Large\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eViewing Area\u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e341 sq in\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eHeating Capacity\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e1,200 - 3,000 sq ft\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003eFireplace Opening\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\" data-mce-style=\"height: 18.3833px;\"\u003e34\" x 34\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/Hour Output\u003c\/td\u003e \u003ctd\u003e90,900 Peak\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2 data-mce-fragment=\"1\"\u003eTechnical Specifications\u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Maj-PioneerIIISpec.jpg?v=1721925567\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Maj-PioneerIIISpec.jpg?v=1721925567\"\u003e\u003c\/p\u003e \u003ctable style=\"width: 100.094%;\" width=\"100%\" data-mce-style=\"width: 100.094%;\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\" data-mce-style=\"width: 65.9802%;\"\u003e \u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003eActual\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003eFraming\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\" data-mce-style=\"width: 65.9802%;\"\u003eFront Width\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e47-7\/8\"\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e51\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\" data-mce-style=\"width: 65.9802%;\"\u003eBack Width\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e47-7\/8\"\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e51\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\" data-mce-style=\"width: 65.9802%;\"\u003eHeight\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e47-1\/4\"\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e51\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\" data-mce-style=\"width: 65.9802%;\"\u003eDepth\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e23-1\/2\"\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\" data-mce-style=\"width: 16.5904%;\"\u003e24-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.5779%;\" data-mce-style=\"width: 46.5779%;\"\u003e \u003cdiv style=\"text-align: start;\" data-mce-style=\"text-align: start;\"\u003e\u003cimg style=\"float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\" data-mce-style=\"float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.3802%;\" data-mce-style=\"width: 50.3802%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003eClick to See \u003cstrong\u003eWarranty Coverage and Limitations\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY COVERAGE\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY PERIOD\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY CONDITIONS\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Limited Lifetime Warranty covers Products that are purchased through a HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis warranty is only valid while the Product remains at the site of original installation.\u003c\/li\u003e \u003cli\u003eContact your installing dealer for warranty service. If the installing dealer is unable to provide the necessary parts, contact the nearest HHT authorized dealer. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the Product.\u003c\/li\u003e \u003cli\u003eCheck with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this warranty.\u003c\/li\u003e \u003cli\u003eThe Product body, metal firebox, and heat exchanger carry the Limited Lifetime Warranty from the date of installation.\u003c\/li\u003e \u003cli\u003eThe following components do not carry the Limited Lifetime Warranty but are warranted as follows: \u003cul\u003e \u003cli\u003eGas and Electrical Components or Gaskets\u003c\/li\u003e \u003cli\u003eNickel Plated Materials\u003c\/li\u003e \u003cul\u003e \u003cli\u003eExcludes tarnishing\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eGlass Breakage, Logs\/Refractory\/Glass Panels due to thermal breakage\u003c\/li\u003e \u003cul\u003e \u003cli\u003eSurface, hairline cracks, scratches, and slight color changes are not covered\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eVenting, optional accessories, optional glass doors\u003c\/li\u003e \u003cli\u003eLabor Associated with Warranty Service Work\u003c\/li\u003e \u003c\/ul\u003e \u003c\/li\u003e \u003cul\u003e \u003cli\u003eOne Year from Date of Installation:\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan style=\"color: #ff8000;\" data-mce-style=\"color: #ff8000;\"\u003e\u003ca style=\"color: #ff8000;\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Outdoor_Lifestyles_Warranty.pdf?v=1682131035\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Outdoor_Lifestyles_Warranty.pdf?v=1682131035\" data-mce-style=\"color: #ff8000;\" target=\"_blank\"\u003e\u003cspan style=\"text-decoration: underline;\" data-mce-style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eDOWNLOAD COMPLETE WARRANTY FILE\u003c\/strong\u003e\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ-1009U_WoodburningFireplaces_BROC.pdf?v=1709175838\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ-1009U_WoodburningFireplaces_BROC.pdf?v=1709175838\" target=\"_blank\"\u003eWood-Burning Fireplaces Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1113U_PioneerIII_brochure.pdf?v=1718201983\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1113U_PioneerIII_brochure.pdf?v=1718201983\" target=\"_blank\"\u003ePioneer III Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-III_Install_4182-901_780fa2ca-a73d-4e49-aed9-844405d34737.pdf?v=1721926009\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-III_Owners_4182-900_3c68fd28-be30-4848-a606-a757c593802c.pdf?v=1721926014\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e \u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/PioneerIII_ArchitectGuide-MAJ_97fa2862-8b6c-4401-bd93-141784de68d2.pdf?v=1721926015\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cdiv\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas-fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas-fueled fireplaces will not only add an unforgettable focal point to your home but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas-fueled fireplace in entry-level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood-burning fireplaces are a robust, reliable, and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a wood-fueled appliance. It’s important to understand local codes when specifying wood-burning models, particularly when seeking to comply with EPA requirements and other states, city, or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003cbr\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for electric fireplaces can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554518392986,"sku":"PIONEER-III-ABK","price":6179.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Pioneer-III-48-Classic-Black-Traditional-Wood-Burning-Fireplace-With-Arch-Door-2.jpg?v=1740119688"},{"product_id":"majestic-pioneer-ii-40-traditional-wood-burning-fireplace-with-classic-black-front-and-single-arch-door","title":"Majestic Pioneer II 40\" Traditional Wood Burning Fireplace With Classic Black Front and Single Arch Door","description":"\u003cp class=\"lead\"\u003eThe efficiency of the EPA-approved Pioneer II supplies long burn times with nonstop rolling flames. Never has it been easier to set the mood for relaxing or just keeping your home or cabin toasty warm with ample heat.\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003e\u003cspan style=\"color: #000000;\" data-mce-fragment=\"1\" data-mce-style=\"color: #000000;\"\u003eWhat's Included\u003c\/span\u003e\u003c\/h1\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eFireplace Unit\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eAutomatic Combustion Control\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eFront and Single Cast Iron Arched Door\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eDual Fans with Speed Control\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eWelded Steel Firebox\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eCAK4A Chimney Air Kit\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eOutside Air Hood\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eAttic Insulation Shield\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eCertified to 2020 EPA Emissions Standards\u003c\/li\u003e \u003c\/ul\u003e \u003ch2 data-mce-fragment=\"1\"\u003e\u003cspan role=\"presentation\" dir=\"ltr\" data-mce-fragment=\"1\"\u003eNot Included\u003c\/span\u003e\u003c\/h2\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eMetal Finishing Template\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eLintel Bar\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eHeat Distribution Kit\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eHearth Extension\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eOutside Air Elbow Kit \u003c\/li\u003e \u003c\/ul\u003e \u003ch1 data-mce-fragment=\"1\"\u003e\u003cspan role=\"presentation\" dir=\"ltr\" data-mce-fragment=\"1\"\u003eFeatures\u003c\/span\u003e\u003c\/h1\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003e \u003cspan role=\"presentation\" dir=\"ltr\" data-mce-fragment=\"1\"\u003e\u003c\/span\u003e2.7 Cubic Firebox - Holds up to 22\" logs in a spacious 2.7 cu. ft. interior capacity to facilitate overnight heating.\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eEPA 2020 Certified - Meets the strictest environmental burn standards for the cleanest wood heat available.\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eHeat Zone - Allows for multi-room heating so you can distribute the warmth and turn your furnace down.\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eHeats 1,000-2,600 sq. ft. with 68,200 BTUs, based on climate and home efficiency\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eUp to 10 hours of burn time form each load of wood\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eComes standard with front and black arched door\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2 data-mce-fragment=\"1\"\u003e\u003cspan role=\"presentation\" dir=\"ltr\" data-mce-fragment=\"1\"\u003e\u003cspan style=\"color: #000000;\" data-mce-fragment=\"1\" data-mce-style=\"color: #000000;\"\u003eVenting Notes\u003c\/span\u003e\u003c\/span\u003e\u003c\/h2\u003e \u003cul data-mce-fragment=\"1\"\u003e \u003cli data-mce-fragment=\"1\"\u003eRequires SL300 or 8\" DuraPlus pipe with the DuraPlus base plate. See venting section.\u003cbr\u003e \u003c\/li\u003e \u003cli data-mce-fragment=\"1\"\u003eWhen using 8\" DuraPlus use DV-6DP-IS attic insulation shield.\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cul data-mce-fragment=\"1\"\u003e\u003c\/ul\u003e \u003cul data-mce-fragment=\"1\"\u003e\u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eItem Number\u003cbr\u003e \u003c\/td\u003e \u003ctd\u003ePIONEER-II-C\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003ePioneer II\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSize\u003cbr\u003e \u003c\/td\u003e \u003ctd\u003eMedium\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e296 sq. in.\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eHeating Capacity\u003cbr\u003e \u003c\/td\u003e \u003ctd\u003e1,000 - 2,600 sq. ft.\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFireplace Opening\u003cbr\u003e \u003c\/td\u003e \u003ctd\u003e37\" x 31-1\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\/hr Output\u003cbr\u003e \u003c\/td\u003e \u003ctd\u003e68,200 Peak\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2 data-mce-fragment=\"1\"\u003eTechnical Specifications\u003cbr data-mce-fragment=\"1\"\u003e \u003c\/h2\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Maj-PioneerIISpec-1.jpg?v=1721923249\" alt=\"\"\u003e\u003c\/p\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Maj-PioneerIISpec-2.jpg?v=1721923267\" alt=\"\"\u003e\u003c\/p\u003e \u003ctable width=\"100%\" style=\"width: 100.094%;\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\"\u003e \u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\"\u003eActual\u003cbr\u003e \u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\"\u003eFraming\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\"\u003eFront Width (A)\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\"\u003e40\"\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\"\u003e42-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\"\u003eHeight (B)\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\"\u003e40-1\/2\"\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\"\u003e56-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\"\u003eDepth (C)\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\"\u003e23-1\/2\"\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\"\u003e24\"*\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 65.9802%;\"\u003eRear Width (D)\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\"\u003e40\"\u003c\/td\u003e \u003ctd style=\"width: 16.5904%;\"\u003e42-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp data-mce-fragment=\"1\"\u003e\u003cem\u003e*If interior of chase will be drywalled, add the thickness to this measurement.\u003c\/em\u003e\u003cbr\u003e\u003c\/p\u003e \u003ch1 data-mce-fragment=\"1\"\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.5779%;\" data-mce-style=\"width: 46.5779%;\"\u003e \u003cdiv style=\"text-align: start;\" data-mce-style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\" alt=\"\" style=\"float: none;\" data-mce-style=\"float: none;\" data-mce-src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.3802%;\" data-mce-style=\"width: 50.3802%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003eClick to See \u003cstrong\u003eWarranty Coverage and Limitations\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY COVERAGE\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY PERIOD\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY CONDITIONS\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Limited Lifetime Warranty covers Products that are purchased through a HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis warranty is only valid while the Product remains at the site of original installation.\u003c\/li\u003e \u003cli\u003eContact your installing dealer for warranty service. If the installing dealer is unable to provide the necessary parts, contact the nearest HHT authorized dealer. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the Product.\u003c\/li\u003e \u003cli\u003eCheck with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this warranty.\u003c\/li\u003e \u003cli\u003eThe Product body, metal firebox, and heat exchanger carry the Limited Lifetime Warranty from the date of installation.\u003c\/li\u003e \u003cli\u003eThe following components do not carry the Limited Lifetime Warranty but are warranted as follows: \u003cul\u003e \u003cli\u003eGas and Electrical Components or Gaskets\u003c\/li\u003e \u003cli\u003eNickel Plated Materials\u003c\/li\u003e \u003cul\u003e \u003cli\u003eExcludes tarnishing\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eGlass Breakage, Logs\/Refractory\/Glass Panels due to thermal breakage\u003c\/li\u003e \u003cul\u003e \u003cli\u003eSurface, hairline cracks, scratches, and slight color changes are not covered\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eVenting, optional accessories, optional glass doors\u003c\/li\u003e \u003cli\u003eLabor Associated with Warranty Service Work\u003c\/li\u003e \u003c\/ul\u003e \u003c\/li\u003e \u003cul\u003e \u003cli\u003eOne Year from Date of Installation:\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan style=\"color: #ff8000;\" data-mce-style=\"color: #ff8000;\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Outdoor_Lifestyles_Warranty.pdf?v=1682131035\" style=\"color: #ff8000;\" target=\"_blank\" data-mce-style=\"color: #ff8000;\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Outdoor_Lifestyles_Warranty.pdf?v=1682131035\"\u003e\u003cspan style=\"text-decoration: underline;\" data-mce-style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eDOWNLOAD COMPLETE WARRANTY FILE\u003c\/strong\u003e\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ-1009U_WoodburningFireplaces_BROC.pdf?v=1709175838\" rel=\"noopener\" target=\"_blank\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ-1009U_WoodburningFireplaces_BROC.pdf?v=1709175838\"\u003eWood-Burning Fireplaces Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1112U_PioneerII_brochure.pdf?v=1718199463\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HTL-1112U_PioneerII_brochure.pdf?v=1718199463\" target=\"_blank\"\u003ePioneer II Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-II-C_Installation_Manual_4184-901_e407bb7b-a05f-45c2-8c77-cc2a495ce88a.pdf?v=1721922637\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-II-C_Installation_Manual_4184-901_e407bb7b-a05f-45c2-8c77-cc2a495ce88a.pdf?v=1721922637\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-II-C_Owners_Manual_4184-900_c270204f-72f5-4f4a-8e61-c555039620da.pdf?v=1721922645\" data-mce-href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Pioneer-II-C_Owners_Manual_4184-900_c270204f-72f5-4f4a-8e61-c555039620da.pdf?v=1721922645\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/PioneerII-C_ArchitectGuide-MAJ_63799a7b-8a8a-47bd-a573-706b8218e430.pdf?v=1721922699\" rel=\"noopener\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003cdiv\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003cdiv data-mce-fragment=\"1\"\u003e \u003ch1 data-mce-fragment=\"1\"\u003eFrequently Asked Questions\u003c\/h1\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas-fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas-fueled fireplaces will not only add an unforgettable focal point to your home but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas-fueled fireplace in entry-level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood-burning fireplaces are a robust, reliable, and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a wood-fueled appliance. It’s important to understand local codes when specifying wood-burning models, particularly when seeking to comply with EPA requirements and other states, city, or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003cbr\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for electric fireplaces can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554518425754,"sku":"PIONEER-II-C","price":6549.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Pioneer-II-40-Traditional-Wood-Burning-Fireplace-With-Classic-Black-Front-and-Single-Arch-Door-2.jpg?v=1740119697"},{"product_id":"majestic-biltmore-50-radiant-traditional-wood-burning-fireplace-with-herringbone-brick-pattern","title":"Majestic Biltmore 50\" Radiant Traditional Wood Burning Fireplace With Herringbone Brick Pattern","description":"\u003cp class=\"lead\"\u003eUnit Captivating flames with authentic appeal\u003c\/p\u003e \u003cp class=\"lead\"\u003eWith its grand scale, classic masonry appeal, and an open-hearth viewing area like no other, the Biltmore adds charm and distinction to your home. Gas log sets are also available to add to this open fireplace, offering an alternative option to enjoy the boldness of an open flame with the convenience of gas. Note: 50” not available in Canada.\u003c\/p\u003e \u003ch1\u003e\u003cspan style=\"color: #000000;\"\u003eWhat's Included\u003c\/span\u003e\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eFull Refractory Lining (Herringbone Pattern)\u003c\/li\u003e \u003cli\u003ePowder Coat Finish\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eUL\/ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eNot Included\u003c\/span\u003e\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eFlex Venting for Outside Air (Required)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGlass\/Mesh Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Log Set\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBurner Assembly\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Extension\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003e \u003cspan role=\"presentation\" dir=\"ltr\"\u003eFeature\u003c\/span\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003es\u003c\/span\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003cspan dir=\"ltr\" role=\"presentation\"\u003e\u003c\/span\u003eAuthentic Masonry - Relish the masonry fireside experience with classic stacked brick or angled herringbone interior panels.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eAvailable in three sizes - Fits your space and design vision with viewing area options of 36\", 42\" and 50\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eClean face design enables finishing materials to be applied up to firebox opening\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCan be installed flush with floor or on a raised hearth\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eVariety of gas logs available\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e \u003cspan dir=\"ltr\" role=\"presentation\"\u003e\u003cspan style=\"color: #000000;\"\u003eV\u003c\/span\u003e\u003c\/span\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003e\u003c\/span\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003e\u003cspan style=\"color: #000000;\"\u003eenting Notes\u003c\/span\u003e\u003c\/span\u003e \u003c\/h2\u003e \u003cul\u003e \u003cli\u003eOutside air kit standard\u003c\/li\u003e \u003cli\u003eUses SL1100 series chimney\u003c\/li\u003e \u003cli\u003eAttic insulation shield standard\u003c\/li\u003e \u003cli\u003eModel not approved for use in Canada\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e\u003c\/ul\u003e \u003cul\u003e\u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\" style=\"height: 110.3px;\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\"\u003eModel\u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\"\u003e50\" Biltmore - SB100(HB)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\"\u003eFuel Type\u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\"\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\"\u003eViewing Area\u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\"\u003e50\" x 33\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\"\u003eUnit Width\u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\"\u003e60-5\/8\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\"\u003eUnit Height\u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\"\u003e70-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"height: 18.3833px;\"\u003eUnit Depth\u003c\/td\u003e \u003ctd style=\"height: 18.3833px;\"\u003e29-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003cbr\u003e \u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Biltmore_1.jpg?v=1737256638\"\u003e\u003c\/p\u003e \u003ctable style=\"width: 100%;\" width=\"100%\"\u003e \u003ctbody\u003e \u003ctr style=\"height: 18.3833px;\"\u003e \u003ctd style=\"width: 43.5267%;\"\u003e\u003c\/td\u003e \u003ctd style=\"width: 28.1924%;\"\u003e\u003cstrong\u003eActual\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"width: 27.5523%;\"\u003e\u003cstrong\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 36.7667px;\"\u003e \u003ctd style=\"width: 43.5267%;\"\u003eFront Width (A)\u003c\/td\u003e \u003ctd style=\"width: 28.1924%;\"\u003e60-5\/8\" (1540mm)\u003c\/td\u003e \u003ctd style=\"width: 27.5523%;\"\u003e61-5\/8\" (1565mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 36.7667px;\"\u003e \u003ctd style=\"width: 43.5267%;\"\u003eHeight (B)\u003c\/td\u003e \u003ctd style=\"width: 28.1924%;\"\u003e70-1\/2\" (1791mm)\u003c\/td\u003e \u003ctd style=\"width: 27.5523%;\"\u003e71\" (1803mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 36.7667px;\"\u003e \u003ctd style=\"width: 43.5267%;\"\u003eDepth (C)\u003c\/td\u003e \u003ctd style=\"width: 28.1924%;\"\u003e29-1\/2\" (749mm)\u003c\/td\u003e \u003ctd style=\"width: 27.5523%;\"\u003e30-1\/2\" (775mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 36.7667px;\"\u003e \u003ctd style=\"width: 43.5267%;\"\u003eRear Width (D)\u003c\/td\u003e \u003ctd style=\"width: 28.1924%;\"\u003e41-5\/8\" (1057mm)\u003c\/td\u003e \u003ctd style=\"width: 27.5523%;\"\u003e61-5\/8\" (1565mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr style=\"height: 55.15px;\"\u003e \u003ctd style=\"width: 43.5267%;\"\u003eFireplace Opening (E x F)\u003c\/td\u003e \u003ctd style=\"width: 28.1924%;\"\u003e50\" x 33\"\u003cbr\u003e(1270mm x 838mm)\u003c\/td\u003e \u003ctd style=\"width: 27.5523%;\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" style=\"width: 100.079%;\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.6106%;\"\u003e\u003cimg style=\"float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\"\u003e\u003c\/td\u003e \u003ctd style=\"width: 52.9634%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Conditions\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBecause HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis Warranty is only valid while the applicable Product remains at the site of original installation.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eThis Warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the applicable Product is authorized to sell applicable Product.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eContact your installing distributor or dealer for Warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking Warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo HHT consumer should bear cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or mileage) when the service is performed within the terms of this Warranty. Check with your dealer or distributor in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cem\u003eCheck the Warranty Guide for more information.\u003c\/em\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ-1009U_WoodburningFireplaces_BROC.pdf?v=1709175838\" rel=\"noopener\" target=\"_blank\"\u003eWood-Burning Fireplaces Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_303.pdf?v=1709176614\" rel=\"noopener\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_304.pdf?v=1709176616\" rel=\"noopener\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4015_062.pdf?v=1709176710\" rel=\"noopener\" target=\"_blank\"\u003eGlass Doors Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_026.pdf?v=1704849736\" rel=\"noopener\" target=\"_blank\"\u003eGrand Vista Mesh Doors Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/SB100_SB100HB.pdf?v=1709176289\" rel=\"noopener\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/SB100_SB100HB.pdf?v=1709176494\" rel=\"noopener\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas fueled fireplaces will not only add an unforgettable focal point to your home, but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas fueled fireplace in entry level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood burning fireplaces are a robust, reliable and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a woodfueled appliance. It’s important to understand local codes when specifying wood burning models, particularly when seeking to comply with EPA requirements and other state, city or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Majestic's Key Technologies?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eLearn about the key technologies that make Majestic Products a great addition to your home.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Touch Controls\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eIntelliFire Touch is the most advanced and intuitive IntelliFire system available, making operating your fireplace simple, smart, and safe.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDirect Vent Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eWith Direct Vent Technology, your fireplace can use outside air for combustion, expelling 100% of the combustion exhaust and by-products.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHeat Management Solutions\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eIntelliFire features intermittent-pilot Ignition (IPI) allowing you to conserve fuel and money when the fireplace is not in use.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePower Venting Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003ePower venting technology makes it possible to install a gas fireplace virtually anywhere.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eZone Heating\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Majestic's IntelliFire Technology?\u003c\/strong\u003e\u003c\/summary\u003e\u003cp\u003eThe \u003cstrong\u003eIntelliFire™ Ignition System (IPI)\u003c\/strong\u003e is an advanced intermittent pilot ignition system. IntelliFire constantly monitors ignition, ensures safe functioning and conserves up to $10\/month in energy costs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Plus (IPI Plus)\u003c\/strong\u003e takes this technology to the next level with more safety and memory settings and a programmable wireless remote control.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Touch\u003c\/strong\u003e is the most advanced and intuitive IntelliFire system, making operating your fireplace simple, smart and safe. Select the wireless wall switch, touchscreen remote control or iOS app for the solution that fits your life.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is IntelliFire Touch?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eIntelliFire Touch\u003c\/strong\u003e is the most advanced and intuitive IntelliFire system available, making operating your fireplace simple, smart and safe.\u003c\/p\u003e \u003cp\u003eSelect from the IntelliFire app, touchscreen remote control or wireless wall switch for a solution that fits your lifestyle.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-A_bbb66296-dcab-4015-a393-2ac96cbe18a4_1024x1024.webp?v=1686578476\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire App\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe IntelliFire app provides smart control for the way you live. Control your fire from anywhere so a cozy environment greets you when you walk in the door. You can even control your fireplace with the sound of your voice!\u003c\/p\u003e \u003cp\u003eTo sync your fireplace with the app, installation of the IntelliFire WiFi Module is required.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/MAJ-1034U_IFA-brochure.pdf?v=1686578765\" target=\"_blank\"\u003eIntelliFire App Brochure\u003c\/a\u003e\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_985_Wi-Fi_App_Install_User_Guide.pdf?v=1686578929\" target=\"_blank\"\u003eIntelliFire App User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_973_Wi-Fi_Tri-Fold_Quick_Ref_Guide.pdf?v=1686579041\" target=\"_blank\"\u003eIntelliFire App Quick Start Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-E_1024x1024.webp?v=1686578510\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC400 Touchscreen Remote Control\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGone are the days of stacking wood and blowing on newspaper to nurture a spark. With the RC400 remote control, you can control all the features of your fireplace, from flame height to fan speed, with a quick tap of your finger. Safety features include a child lock and timer mode, allowing enjoyment of your fireplace with total peace of mind.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_983_IFT-RC400_User_Guide.pdf?v=1686579158\" target=\"_blank\"\u003eRC400 Remote Control User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-F_1024x1024.webp?v=1686578516\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC150 Wireless Wall Switch\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWith the flip of a switch, enjoy instant ambiance. It doesn’t get simpler than that! Installation of the RC150 battery-operated wall switch is a cinch, too, with no special wiring required. You can also stash the switch in a drawer if you’d prefer to leave your walls unadorned! Live in a cold climate? Turn on climate mode to reduce condensation on your fireplace glass.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_981_IFT-RC150_User_Guide.pdf?v=1686579245\" target=\"_blank\"\u003eRC150 Wireless Wall Switch User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-G_1024x1024.webp?v=1686578520\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Direct Vent Technology?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eUsing our Direct Vent technology, all fumes and combustion exhaust created by our fireplaces and inserts are efficiently and effectively removed from your space. This technology ensures the highest air quality, while improving performance, so that you get the most out of your hearth product.\u003c\/p\u003e\u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Majestic's Heat Management Solutions?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the concept of “heat management”?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eAllows you to enjoy the fire in the comfort while at the same time control the heat\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the Benefits of Heat Management Solutions?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eComfort\/control of heat\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eAbility to control where, how and when heat from a gas fireplace is managed within the home\u003c\/li\u003e \u003cli\u003eExtended daily and year-round enjoyment\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eDesign versatility\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eA TV or heat sensitive materials may be placed just 12\" above the fireplace opening\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eOpportunity\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eAdditional placement in warmer geographies\u003c\/li\u003e \u003cli\u003ePlacement considerations in commercial applications\u003c\/li\u003e \u003c\/ul\u003e\n\u003ch3\u003ePassive Heat Kit\u003c\/h3\u003e \u003cp\u003eAllows heat to disperse naturally (no fan) into the room, reducing surface temperatures. Choose side, front or open wall register.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e A TV or heat sensitive materials may be placed just 12\" above the fireplace opening without a mantel.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-B_1024x1024.webp?v=1686577181\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003ch3\u003eHeat-Zone® Kit\u003c\/h3\u003e \u003cp\u003eDraw heat from the fireplace to another room in the home, up to 20 feet away. When a Heat-Zone kit is run continuously, it can redirect up to 25% of the heat to another area, also reducing wall temperatures above the fireplace. Two Heat-Zones run continuously will redirect up to 50% of the total heat output.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e Maintain a comfortable ambiant temperature while also utilizing any excess heat in other areas of the home.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-C_1024x1024.webp?v=1686577238\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003ch3\u003eHeat-Out Kit\u003c\/h3\u003e \u003cp\u003eDraw heat from the fireplace and direct it outside, up to 25 feet away. When a Heat-Out kit is run continuously on high, it can redirect up to 40% of the heat off the fireplace, also reducing wall temperatures above the fireplace.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e Enjoyment of the fire year round while maintaining comfortable ambient temperatures in the home.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-D_1024x1024.webp?v=1686577245\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Power Venting Technology?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003ePower venting technology makes it possible to install a gas fireplace virtually anywhere.\u003c\/p\u003e\n\u003cp\u003eNo matter where you want to install your gas fireplace, power venting technology makes it possible. This extremely flexible, versatile technology is small enough to effectively navigate you home to an effective vent location, which in turn provides you with optimal performance, every time.\u003c\/p\u003e \u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/4052_900.pdf?v=1686580886\" target=\"_blank\"\u003e\u003cstrong\u003eLow Profile Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2196_902_PVI-SLP-B_Power_Vent_Inline.pdf?v=1686580919\" target=\"_blank\"\u003e\u003cstrong\u003eInline Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/4071_900_PVV-SLP_Installation_Instructions.pdf?v=1686580985\" target=\"_blank\"\u003e\u003cstrong\u003eVertical Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/PowerVent-PVLP-SLP_ArchGuide.pdf?v=1686581028\" target=\"_blank\"\u003e\u003cstrong\u003ePower Vent Architect Guide\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Zone Heating?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e\n\u003cp\u003eZone heating is an energy saving way to ensure that you and your family remain comfortable, while reducing your monthly bills. By effectively heating only the areas you spend most of your time, you can avoid wasting fuel and money. This allows you to save up to 40%* on your heating bills.\u003c\/p\u003e \u003cp\u003eAs supplemental heating sources, Majestic fireplaces, stoves, and inserts are beautifully styled and built with superior craftsmanship and technology, delivering powerful performance and efficient heat. Now you can heat only the areas you need, right when you need it. Contact your local Majestic dealer to learn more!\u003c\/p\u003e \u003cp\u003e* ACEE 1990 Summer Study on Energy Efficiency in Buildings. Proceedings. Vol. 9.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eCommon Questions\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eSAFETY INSTALLATION\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel surface above my fireplace is hot to the touch, is this a fire hazard?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA hot surface above a fireplace is normal. Non-combustible facings, such as natural marble, clay, brick, stone, and ceramic tile, are safe materials with which to surround a factory-built fireplace system. These materials and any combustible trims or mantels, should be installed in accordance with the appliance instructions and local building codes.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOWNER INFORMATION\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my vent free fireplace or log-set to another gas?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, vent free appliances are not field convertible. They are gas specific.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/li\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003eelectric fireplaces\u003c\/strong\u003e can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOur gas appliance worked fine the first few seasons, but now we have to re-light the pilot frequently.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eGas appliances should be serviced on a regular basis, and the best time to service the unit is before the start of the heating season. Common household particles such as dust, dirt, and dander can build up and cause the pilot to drop out. Obstructions to the main burners may cause the appliance to burn inefficiently. A pre-season service call allows your technician to come to your home at a mutually convenient time. Some companies will even discount service calls made before the cold weather arrives. Allowing the appliance to fail during the heating season often means a longer waiting time for your appointment. Visit our page to find a service technician. If there is no one in your area, https:\/\/www.nficertified.org can assist you in finding a qualified technician.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eREMOTE CONTROLS\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the length of warranty for Ambient Technologies products?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAmbient Technologies warrants each new remote control against any defects that are due to faulty material or workmanship to the original owner, for a period of five years after the original date of purchase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow far away will the transmitter communicate with the receiver?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe transmitter will operate the receiver electronically from 1 foot to a maximum of 30 feet. (Once the receiver is mounted inside a pre-fabricated fireplace it reduces the range to 10 feet.)\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe operating instructions state “In manual mode, the transmitter will not turn off the appliance even if the room temperature is above the target temperature.” What does this mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt means the transmitter is in manual mode and there is no target temperature set, since the transmitter isn’t in auto or auto-p mode. You can still turn off the appliance by sending an off or off\/lo signal from the transmitter by pressing the appropriate button.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI’ve noticed when my wife parks her car in the garage our fireplace comes on. Can an outside source influence the operation of my remote control unit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes it’s possible for other electronics using the same RF technology as our products (such as a garage door opener) to influence the operation of the hearth remote. Simply change the dip switch settings in your transmitter \u0026amp; receiver, ensuring that they still match exactly, and that should eliminate the conflict between the two electronics.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI can’t turn off my fireplace with my transmitter. Up until today my remote control unit has operated perfectly. How come I can’t turn it off today?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf it has been operating error free in the past, you’ve probably turned on a switch that is preventing the receiver from receiving the off signal from the transmitter. Typically there are three ways to turn on the burner that will override the remote control unit\u003c\/li\u003e \u003cul\u003e \u003cli\u003eUsually there is a rocker switch that is located around your burner which, if in the \"ON\" position, it will override the remote.\u003c\/li\u003e \u003cli\u003eThere may be a wall switch that allows you to turn your burner on.\u003c\/li\u003e \u003cli\u003eA slide switch on the receiver has been moved to the \"ON\" position.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eAny of these conditions will prevent the transmitter from electronically communicating with the receiver. If so, follow the below to correct each condition\u003c\/li\u003e \u003cul\u003e \u003cli\u003eUsually there is a rocker switch that is located around your burner which, if in the \"ON\" position, it will override the remote. Turn the switch to \"OFF.\"\u003c\/li\u003e \u003cli\u003eThere may be a wall switch that allows you to turn your burner on. Turn the switch to \"OFF.\"\u003c\/li\u003e \u003cli\u003eA slide switch on the receiver has been moved to the \"ON\" position. Slide the switch on the receiver back to the center or remote position.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eOnce all switches have been reset to the correct position, the remote control unit should be back in control of your fireplace and the transmitter \u0026amp; receiver should communicate electronically again.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperating Your Fireplace During a Power Outage\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eDepending on your particular fireplace model, you can easily operate your hearth even during a power outage.\u003c\/p\u003e \u003cp\u003eProducts with standing pilots do not require electricity to ignite, and therefore will work during a loss in power.\u003c\/p\u003e \u003cp\u003eFor newer hearth products with IntelliFire™ or IntelliFire Plus ignition systems, you can still ignite your pilot with the use of each system’s auxiliary battery pack. Batteries are only to be used in the event of a power outage, not as your pilot’s standard power source.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIPI: Requires two D-cell batteries\u003c\/li\u003e \u003cli\u003eIPI+: Requires four AA batteries\u003c\/li\u003e \u003cli\u003eIPI Touch: Requires four AA batteries\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eFor hearth products using a wireless remote or wall switch, you can operate your product by accessing the control box in the controls below your fireplace or behind your stove. By switching the hearth product to ‘ON’, rather than ‘OFF’ or ‘REMOTE’, your fireplace or stove will operate normally without power.\u003c\/p\u003e \u003cp\u003eIn the event of a power outage, continue to follow all safety precautions including removing any flammable items from the area surrounding your hearth, and keeping children and pets a safe distance away.\u003c\/p\u003e \u003cp\u003eIf your hearth appliance has been exposed to water in any level, please contact your local dealer. For your safety, Hearth \u0026amp; Home Technologies products that have been partially or completely exposed to water, whether by flood, hurricane or leaks should not be used. \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT_FloodPolicy.pdf?v=1723173129\" rel=\"noopener noreferrer\" target=\"_blank\"\u003e\u003cem\u003e\u003cstrong\u003eClick here\u003c\/strong\u003e\u003c\/em\u003e\u003c\/a\u003e for warranty information.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554520260762,"sku":"SB100HB","price":4549.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Biltmore-50-Radiant-Traditional-Wood-Burning-Fireplace-With-Herringbone-Brick-Pattern-2_6cdf8df2-ea7a-4fc2-8d7f-9d6bccb8d195.jpg?v=1740119776"},{"product_id":"majestic-biltmore-42-radiant-traditional-wood-burning-fireplace-with-herringbone-brick-pattern","title":"Majestic Biltmore 42\" Radiant Traditional Wood Burning Fireplace With Herringbone Brick Pattern","description":"\u003cp class=\"lead\"\u003eCaptivating flames with authentic appeal\u003c\/p\u003e \u003cp class=\"lead\"\u003eWith its grand scale, classic masonry appeal, and an open-hearth viewing area like no other, the Biltmore adds charm and distinction to your home. Gas log sets are also available to add to this open fireplace, offering an alternative option to enjoy the boldness of an open flame with the convenience of gas. Note: 50” not available in Canada.\u003c\/p\u003e \u003ch1\u003e\u003cspan style=\"color: #000000;\"\u003eWhat's Included\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eFull Refractory Lining (Herringbone Pattern)\u003c\/li\u003e \u003cli\u003ePowder Coat Finish\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eUL\/ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003eNot Included\u003c\/span\u003e\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eFlex Venting for Outside Air (Required)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGlass\/Mesh Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Log Set\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBurner Assembly\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Extension\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003e \u003cspan dir=\"ltr\" role=\"presentation\"\u003eFeature\u003c\/span\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003es\u003c\/span\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003cspan role=\"presentation\" dir=\"ltr\"\u003e\u003c\/span\u003eAuthentic Masonry - Relish the masonry fireside experience with classic stacked brick or angled herringbone interior panels.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eAvailable in three sizes - Fits your space and design vision with viewing area options of 36\", 42\" and 50\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eClean face design enables finishing materials to be applied up to firebox opening\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCan be installed flush with floor or on a raised hearth\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eVariety of gas logs available\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e \u003cspan role=\"presentation\" dir=\"ltr\"\u003e\u003cspan style=\"color: #000000;\"\u003eV\u003c\/span\u003e\u003c\/span\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003e\u003c\/span\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003e\u003cspan style=\"color: #000000;\"\u003eenting Notes\u003c\/span\u003e\u003c\/span\u003e \u003c\/h2\u003e \u003cul\u003e \u003cli\u003eOutside air kit standard\u003c\/li\u003e \u003cli\u003eU.S. uses SL1100 series chimney. Canada uses SL400 series chimney and requires SLA-10\u003c\/li\u003e \u003cli\u003eAttic insulation shield standard\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003e42\" Biltmore - SB80(HB)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e42\" x 28-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Width\u003c\/td\u003e \u003ctd\u003e50-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Height\u003c\/td\u003e \u003ctd\u003e59-1\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Depth\u003c\/td\u003e \u003ctd\u003e27-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003cbr\u003e \u003c\/h2\u003e \u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Biltmore_1.jpg?v=1737256638\" alt=\"\"\u003e\u003c\/p\u003e \u003ctable width=\"100%\" style=\"width: 100%;\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 42.5721%;\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003ctd style=\"width: 29.2287%;\"\u003e\u003cstrong\u003eActual\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"width: 27.4705%;\"\u003e\u003cstrong\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 42.5721%;\"\u003eFront Width (A)\u003c\/td\u003e \u003ctd style=\"width: 29.2287%;\"\u003e50-1\/2\" (1283mm)\u003c\/td\u003e \u003ctd style=\"width: 27.4705%;\"\u003e51-1\/2\" (1301mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 42.5721%;\"\u003eHeight (B)\u003c\/td\u003e \u003ctd style=\"width: 29.2287%;\"\u003e59-1\/4\" (1505mm)\u003c\/td\u003e \u003ctd style=\"width: 27.4705%;\"\u003e59-3\/4\" (1518mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 42.5721%;\"\u003eDepth (C)\u003c\/td\u003e \u003ctd style=\"width: 29.2287%;\"\u003e27-1\/2\" (699mm)\u003c\/td\u003e \u003ctd style=\"width: 27.4705%;\"\u003e28-1\/2\" (724mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 42.5721%;\"\u003eRear Width (D)\u003c\/td\u003e \u003ctd style=\"width: 29.2287%;\"\u003e34-1\/2\" (876mm)\u003c\/td\u003e \u003ctd style=\"width: 27.4705%;\"\u003e51-1\/2\" (1305mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 42.5721%;\"\u003eFireplace Opening (E x F)\u003c\/td\u003e \u003ctd style=\"width: 29.2287%;\"\u003e42\" x 28-1\/2\"\u003cbr\u003e(1057mm x 724mm)\u003c\/td\u003e \u003ctd style=\"width: 27.4705%;\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\" style=\"width: 100.079%;\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.6106%;\"\u003e\u003cimg style=\"float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\"\u003e\u003c\/td\u003e \u003ctd style=\"width: 52.9634%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Conditions\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBecause HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis Warranty is only valid while the applicable Product remains at the site of original installation.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eThis Warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the applicable Product is authorized to sell applicable Product.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eContact your installing distributor or dealer for Warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking Warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo HHT consumer should bear cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or mileage) when the service is performed within the terms of this Warranty. Check with your dealer or distributor in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cem\u003eCheck the Warranty Guide for more information.\u003c\/em\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ-1009U_WoodburningFireplaces_BROC.pdf?v=1709175838\" target=\"_blank\"\u003eWood-Burning Fireplaces Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_300.pdf?v=1709175967\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_301.pdf?v=1709175914\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/33797.pdf?v=1704849692\" target=\"_blank\"\u003eGlass Doors Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_026.pdf?v=1704849736\" target=\"_blank\"\u003eGrand Vista Mesh Doors Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/SB80_SB80HB.pdf?v=1709176283\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ_Biltmore80_arch-guide.pdf?v=1709176432\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas fueled fireplaces will not only add an unforgettable focal point to your home, but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas fueled fireplace in entry level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood burning fireplaces are a robust, reliable and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a woodfueled appliance. It’s important to understand local codes when specifying wood burning models, particularly when seeking to comply with EPA requirements and other state, city or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Majestic's Key Technologies?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eLearn about the key technologies that make Majestic Products a great addition to your home.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Touch Controls\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eIntelliFire Touch is the most advanced and intuitive IntelliFire system available, making operating your fireplace simple, smart, and safe.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDirect Vent Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eWith Direct Vent Technology, your fireplace can use outside air for combustion, expelling 100% of the combustion exhaust and by-products.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHeat Management Solutions\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eIntelliFire features intermittent-pilot Ignition (IPI) allowing you to conserve fuel and money when the fireplace is not in use.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePower Venting Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003ePower venting technology makes it possible to install a gas fireplace virtually anywhere.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eZone Heating\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Majestic's IntelliFire Technology?\u003c\/strong\u003e\u003c\/summary\u003e\u003cp\u003eThe \u003cstrong\u003eIntelliFire™ Ignition System (IPI)\u003c\/strong\u003e is an advanced intermittent pilot ignition system. IntelliFire constantly monitors ignition, ensures safe functioning and conserves up to $10\/month in energy costs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Plus (IPI Plus)\u003c\/strong\u003e takes this technology to the next level with more safety and memory settings and a programmable wireless remote control.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Touch\u003c\/strong\u003e is the most advanced and intuitive IntelliFire system, making operating your fireplace simple, smart and safe. Select the wireless wall switch, touchscreen remote control or iOS app for the solution that fits your life.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is IntelliFire Touch?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eIntelliFire Touch\u003c\/strong\u003e is the most advanced and intuitive IntelliFire system available, making operating your fireplace simple, smart and safe.\u003c\/p\u003e \u003cp\u003eSelect from the IntelliFire app, touchscreen remote control or wireless wall switch for a solution that fits your lifestyle.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-A_bbb66296-dcab-4015-a393-2ac96cbe18a4_1024x1024.webp?v=1686578476\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire App\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe IntelliFire app provides smart control for the way you live. Control your fire from anywhere so a cozy environment greets you when you walk in the door. You can even control your fireplace with the sound of your voice!\u003c\/p\u003e \u003cp\u003eTo sync your fireplace with the app, installation of the IntelliFire WiFi Module is required.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/MAJ-1034U_IFA-brochure.pdf?v=1686578765\" target=\"_blank\"\u003eIntelliFire App Brochure\u003c\/a\u003e\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_985_Wi-Fi_App_Install_User_Guide.pdf?v=1686578929\" target=\"_blank\"\u003eIntelliFire App User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_973_Wi-Fi_Tri-Fold_Quick_Ref_Guide.pdf?v=1686579041\" target=\"_blank\"\u003eIntelliFire App Quick Start Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-E_1024x1024.webp?v=1686578510\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC400 Touchscreen Remote Control\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGone are the days of stacking wood and blowing on newspaper to nurture a spark. With the RC400 remote control, you can control all the features of your fireplace, from flame height to fan speed, with a quick tap of your finger. Safety features include a child lock and timer mode, allowing enjoyment of your fireplace with total peace of mind.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_983_IFT-RC400_User_Guide.pdf?v=1686579158\" target=\"_blank\"\u003eRC400 Remote Control User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-F_1024x1024.webp?v=1686578516\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC150 Wireless Wall Switch\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWith the flip of a switch, enjoy instant ambiance. It doesn’t get simpler than that! Installation of the RC150 battery-operated wall switch is a cinch, too, with no special wiring required. You can also stash the switch in a drawer if you’d prefer to leave your walls unadorned! Live in a cold climate? Turn on climate mode to reduce condensation on your fireplace glass.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_981_IFT-RC150_User_Guide.pdf?v=1686579245\" target=\"_blank\"\u003eRC150 Wireless Wall Switch User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-G_1024x1024.webp?v=1686578520\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Direct Vent Technology?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eUsing our Direct Vent technology, all fumes and combustion exhaust created by our fireplaces and inserts are efficiently and effectively removed from your space. This technology ensures the highest air quality, while improving performance, so that you get the most out of your hearth product.\u003c\/p\u003e\u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Majestic's Heat Management Solutions?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the concept of “heat management”?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eAllows you to enjoy the fire in the comfort while at the same time control the heat\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the Benefits of Heat Management Solutions?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eComfort\/control of heat\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eAbility to control where, how and when heat from a gas fireplace is managed within the home\u003c\/li\u003e \u003cli\u003eExtended daily and year-round enjoyment\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eDesign versatility\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eA TV or heat sensitive materials may be placed just 12\" above the fireplace opening\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eOpportunity\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eAdditional placement in warmer geographies\u003c\/li\u003e \u003cli\u003ePlacement considerations in commercial applications\u003c\/li\u003e \u003c\/ul\u003e\n\u003ch3\u003ePassive Heat Kit\u003c\/h3\u003e \u003cp\u003eAllows heat to disperse naturally (no fan) into the room, reducing surface temperatures. Choose side, front or open wall register.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e A TV or heat sensitive materials may be placed just 12\" above the fireplace opening without a mantel.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-B_1024x1024.webp?v=1686577181\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003ch3\u003eHeat-Zone® Kit\u003c\/h3\u003e \u003cp\u003eDraw heat from the fireplace to another room in the home, up to 20 feet away. When a Heat-Zone kit is run continuously, it can redirect up to 25% of the heat to another area, also reducing wall temperatures above the fireplace. Two Heat-Zones run continuously will redirect up to 50% of the total heat output.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e Maintain a comfortable ambiant temperature while also utilizing any excess heat in other areas of the home.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-C_1024x1024.webp?v=1686577238\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003ch3\u003eHeat-Out Kit\u003c\/h3\u003e \u003cp\u003eDraw heat from the fireplace and direct it outside, up to 25 feet away. When a Heat-Out kit is run continuously on high, it can redirect up to 40% of the heat off the fireplace, also reducing wall temperatures above the fireplace.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e Enjoyment of the fire year round while maintaining comfortable ambient temperatures in the home.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-D_1024x1024.webp?v=1686577245\" alt=\"\" style=\"margin-right: autopx; margin-left: autopx; float: none;\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Power Venting Technology?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003ePower venting technology makes it possible to install a gas fireplace virtually anywhere.\u003c\/p\u003e\n\u003cp\u003eNo matter where you want to install your gas fireplace, power venting technology makes it possible. This extremely flexible, versatile technology is small enough to effectively navigate you home to an effective vent location, which in turn provides you with optimal performance, every time.\u003c\/p\u003e \u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/4052_900.pdf?v=1686580886\" target=\"_blank\"\u003e\u003cstrong\u003eLow Profile Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2196_902_PVI-SLP-B_Power_Vent_Inline.pdf?v=1686580919\" target=\"_blank\"\u003e\u003cstrong\u003eInline Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/4071_900_PVV-SLP_Installation_Instructions.pdf?v=1686580985\" target=\"_blank\"\u003e\u003cstrong\u003eVertical Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/PowerVent-PVLP-SLP_ArchGuide.pdf?v=1686581028\" target=\"_blank\"\u003e\u003cstrong\u003ePower Vent Architect Guide\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Zone Heating?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e\n\u003cp\u003eZone heating is an energy saving way to ensure that you and your family remain comfortable, while reducing your monthly bills. By effectively heating only the areas you spend most of your time, you can avoid wasting fuel and money. This allows you to save up to 40%* on your heating bills.\u003c\/p\u003e \u003cp\u003eAs supplemental heating sources, Majestic fireplaces, stoves, and inserts are beautifully styled and built with superior craftsmanship and technology, delivering powerful performance and efficient heat. Now you can heat only the areas you need, right when you need it. Contact your local Majestic dealer to learn more!\u003c\/p\u003e \u003cp\u003e* ACEE 1990 Summer Study on Energy Efficiency in Buildings. Proceedings. Vol. 9.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eCommon Questions\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eSAFETY INSTALLATION\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel surface above my fireplace is hot to the touch, is this a fire hazard?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA hot surface above a fireplace is normal. Non-combustible facings, such as natural marble, clay, brick, stone, and ceramic tile, are safe materials with which to surround a factory-built fireplace system. These materials and any combustible trims or mantels, should be installed in accordance with the appliance instructions and local building codes.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOWNER INFORMATION\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my vent free fireplace or log-set to another gas?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, vent free appliances are not field convertible. They are gas specific.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/li\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003eelectric fireplaces\u003c\/strong\u003e can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOur gas appliance worked fine the first few seasons, but now we have to re-light the pilot frequently.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eGas appliances should be serviced on a regular basis, and the best time to service the unit is before the start of the heating season. Common household particles such as dust, dirt, and dander can build up and cause the pilot to drop out. Obstructions to the main burners may cause the appliance to burn inefficiently. A pre-season service call allows your technician to come to your home at a mutually convenient time. Some companies will even discount service calls made before the cold weather arrives. Allowing the appliance to fail during the heating season often means a longer waiting time for your appointment. Visit our page to find a service technician. If there is no one in your area, https:\/\/www.nficertified.org can assist you in finding a qualified technician.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eREMOTE CONTROLS\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the length of warranty for Ambient Technologies products?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAmbient Technologies warrants each new remote control against any defects that are due to faulty material or workmanship to the original owner, for a period of five years after the original date of purchase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow far away will the transmitter communicate with the receiver?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe transmitter will operate the receiver electronically from 1 foot to a maximum of 30 feet. (Once the receiver is mounted inside a pre-fabricated fireplace it reduces the range to 10 feet.)\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe operating instructions state “In manual mode, the transmitter will not turn off the appliance even if the room temperature is above the target temperature.” What does this mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt means the transmitter is in manual mode and there is no target temperature set, since the transmitter isn’t in auto or auto-p mode. You can still turn off the appliance by sending an off or off\/lo signal from the transmitter by pressing the appropriate button.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI’ve noticed when my wife parks her car in the garage our fireplace comes on. Can an outside source influence the operation of my remote control unit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes it’s possible for other electronics using the same RF technology as our products (such as a garage door opener) to influence the operation of the hearth remote. Simply change the dip switch settings in your transmitter \u0026amp; receiver, ensuring that they still match exactly, and that should eliminate the conflict between the two electronics.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI can’t turn off my fireplace with my transmitter. Up until today my remote control unit has operated perfectly. How come I can’t turn it off today?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf it has been operating error free in the past, you’ve probably turned on a switch that is preventing the receiver from receiving the off signal from the transmitter. Typically there are three ways to turn on the burner that will override the remote control unit\u003c\/li\u003e \u003cul\u003e \u003cli\u003eUsually there is a rocker switch that is located around your burner which, if in the \"ON\" position, it will override the remote.\u003c\/li\u003e \u003cli\u003eThere may be a wall switch that allows you to turn your burner on.\u003c\/li\u003e \u003cli\u003eA slide switch on the receiver has been moved to the \"ON\" position.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eAny of these conditions will prevent the transmitter from electronically communicating with the receiver. If so, follow the below to correct each condition\u003c\/li\u003e \u003cul\u003e \u003cli\u003eUsually there is a rocker switch that is located around your burner which, if in the \"ON\" position, it will override the remote. Turn the switch to \"OFF.\"\u003c\/li\u003e \u003cli\u003eThere may be a wall switch that allows you to turn your burner on. Turn the switch to \"OFF.\"\u003c\/li\u003e \u003cli\u003eA slide switch on the receiver has been moved to the \"ON\" position. Slide the switch on the receiver back to the center or remote position.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eOnce all switches have been reset to the correct position, the remote control unit should be back in control of your fireplace and the transmitter \u0026amp; receiver should communicate electronically again.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperating Your Fireplace During a Power Outage\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eDepending on your particular fireplace model, you can easily operate your hearth even during a power outage.\u003c\/p\u003e \u003cp\u003eProducts with standing pilots do not require electricity to ignite, and therefore will work during a loss in power.\u003c\/p\u003e \u003cp\u003eFor newer hearth products with IntelliFire™ or IntelliFire Plus ignition systems, you can still ignite your pilot with the use of each system’s auxiliary battery pack. Batteries are only to be used in the event of a power outage, not as your pilot’s standard power source.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIPI: Requires two D-cell batteries\u003c\/li\u003e \u003cli\u003eIPI+: Requires four AA batteries\u003c\/li\u003e \u003cli\u003eIPI Touch: Requires four AA batteries\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eFor hearth products using a wireless remote or wall switch, you can operate your product by accessing the control box in the controls below your fireplace or behind your stove. By switching the hearth product to ‘ON’, rather than ‘OFF’ or ‘REMOTE’, your fireplace or stove will operate normally without power.\u003c\/p\u003e \u003cp\u003eIn the event of a power outage, continue to follow all safety precautions including removing any flammable items from the area surrounding your hearth, and keeping children and pets a safe distance away.\u003c\/p\u003e \u003cp\u003eIf your hearth appliance has been exposed to water in any level, please contact your local dealer. For your safety, Hearth \u0026amp; Home Technologies products that have been partially or completely exposed to water, whether by flood, hurricane or leaks should not be used. \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT_FloodPolicy.pdf?v=1723173129\" rel=\"noopener noreferrer\" target=\"_blank\"\u003e\u003cem\u003e\u003cstrong\u003eClick here\u003c\/strong\u003e\u003c\/em\u003e\u003c\/a\u003e for warranty information.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554520391834,"sku":"SB80HB","price":3169.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Biltmore-42-Radiant-Traditional-Wood-Burning-Fireplace-With-Herringbone-Brick-Pattern-2_2c2601de-e28a-404f-8a1f-935d743e712f.jpg?v=1740119791"},{"product_id":"majestic-biltmore-36-radiant-traditional-wood-burning-fireplace-with-herringbone-brick-pattern","title":"Majestic Biltmore 36\" Radiant Traditional Wood Burning Fireplace With Herringbone Brick Pattern","description":"\u003cp class=\"lead\"\u003eCaptivating flames with authentic appeal\u003c\/p\u003e \u003cp class=\"lead\"\u003eWith its grand scale, classic masonry appeal, and an open-hearth viewing area like no other, the Biltmore adds charm and distinction to your home. Gas log sets are also available to add to this open fireplace, offering an alternative option to enjoy the boldness of an open flame with the convenience of gas. Note: 50” not available in Canada.\u003c\/p\u003e \u003ch1\u003e\u003cspan style=\"color: #000000;\"\u003eWhat's Included\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eFireplace Unit\u003c\/li\u003e \u003cli\u003eFull Refractory Lining (Herringbone Pattern)\u003c\/li\u003e \u003cli\u003ePowder Coat Finish\u003c\/li\u003e \u003cli\u003eSafety Firescreen\u003c\/li\u003e \u003cli\u003eDual Gas Knockouts\u003c\/li\u003e \u003cli\u003eSteel Grate\u003c\/li\u003e \u003cli\u003eOutside Air Kit\u003c\/li\u003e \u003cli\u003eAttic Insulation Shield\u003c\/li\u003e \u003cli\u003eUL\/ULC Listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003eNot Included\u003c\/span\u003e\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eFlex Venting for Outside Air (Required)\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGlass\/Mesh Doors\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eGas Log Set\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eBurner Assembly\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eHearth Extension\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eChimney Air Kit\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003e \u003cspan dir=\"ltr\" role=\"presentation\"\u003eFeature\u003c\/span\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003es\u003c\/span\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003e \u003cspan role=\"presentation\" dir=\"ltr\"\u003e\u003c\/span\u003eAuthentic Masonry - Relish the masonry fireside experience with classic stacked brick or angled herringbone interior panels.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eAvailable in three sizes - Fits your space and design vision with viewing area options of 36\", 42\" and 50\".\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eFlush Hearth - Creates a traditional look where the fireplace floor is flush with the hearth or the room floor.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo glass - Creates a true fireplace experience with an open hearth and no glass barrier.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eClean face design enables finishing materials to be applied up to firebox opening\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eCan be installed flush with floor or on a raised hearth\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eVariety of gas logs available\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003e \u003cspan role=\"presentation\" dir=\"ltr\"\u003e\u003cspan style=\"color: #000000;\"\u003eV\u003c\/span\u003e\u003c\/span\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003e\u003c\/span\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003e\u003cspan style=\"color: #000000;\"\u003eenting Notes\u003c\/span\u003e\u003c\/span\u003e \u003c\/h2\u003e \u003cul\u003e \u003cli\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003eOutside air kit standard\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003eU.S. uses SL1100 series chimney. Canada uses SL400 series chimney and requires SLA-10\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan dir=\"ltr\" role=\"presentation\"\u003eAttic insulation shield standard\u003c\/span\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e\u003c\/ul\u003e \u003cul\u003e\u003c\/ul\u003e \u003ch1\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eSpecifications\u003c\/span\u003e\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003e36\" Biltmore - SB60(HB)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e36\" x 28-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Width\u003c\/td\u003e \u003ctd\u003e44-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Height\u003c\/td\u003e \u003ctd\u003e59-1\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eUnit Depth\u003c\/td\u003e \u003ctd\u003e27-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch2\u003eTechnical Specifications\u003cbr\u003e \u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Biltmore_1.jpg?v=1737256638\"\u003e\u003c\/p\u003e \u003ctable style=\"width: 100%;\" width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.7721%;\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003ctd style=\"width: 26.8338%;\"\u003e\u003cstrong\u003eActual\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"width: 25.6655%;\"\u003e\u003cstrong\u003eFraming\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 46.7721%;\"\u003eFront Width (A)\u003c\/td\u003e \u003ctd style=\"width: 26.8338%;\"\u003e44-1\/2\" (1130mm)\u003c\/td\u003e \u003ctd style=\"width: 25.6655%;\"\u003e45-1\/2\" (1158mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 46.7721%;\"\u003eHeight (B)\u003c\/td\u003e \u003ctd style=\"width: 26.8338%;\"\u003e59-1\/4\" (1505mm)\u003c\/td\u003e \u003ctd style=\"width: 25.6655%;\"\u003e59-3\/4\" (1518mm]\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 46.7721%;\"\u003eDepth (C)\u003c\/td\u003e \u003ctd style=\"width: 26.8338%;\"\u003e27-1\/2\" (699mm)\u003c\/td\u003e \u003ctd style=\"width: 25.6655%;\"\u003e28\" (711mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 46.7721%;\"\u003eRear Width (D)\u003c\/td\u003e \u003ctd style=\"width: 26.8338%;\"\u003e28-5\/8\" (727mm)\u003c\/td\u003e \u003ctd style=\"width: 25.6655%;\"\u003e45-1\/2\" (1158mm)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd style=\"width: 46.7721%;\"\u003eFireplace Opening (E x F)\u003c\/td\u003e \u003ctd style=\"width: 26.8338%;\"\u003e36\" x 28-1\/2\"\u003cbr\u003e(914mm x 724mm)\u003c\/td\u003e \u003ctd style=\"width: 25.6655%;\"\u003e\u003cbr\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable style=\"width: 100.079%;\" width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.6106%;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\" alt=\"\" style=\"float: none;\"\u003e\u003c\/td\u003e \u003ctd style=\"width: 52.9634%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003eHearth \u0026amp; Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Coverage\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Period\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWarranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Conditions\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBecause HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis Warranty is only valid while the applicable Product remains at the site of original installation.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eThis Warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the applicable Product is authorized to sell applicable Product.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eContact your installing distributor or dealer for Warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking Warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.\u003cbr\u003e \u003c\/li\u003e \u003cli\u003eNo HHT consumer should bear cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or mileage) when the service is performed within the terms of this Warranty. Check with your dealer or distributor in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.\u003cbr\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cem\u003eCheck the Warranty Guide for more information.\u003c\/em\u003e\u003c\/p\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e \u003c\/h1\u003e \u003cdiv style=\"text-align: left;\"\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ-1009U_WoodburningFireplaces_BROC.pdf?v=1709175838\" rel=\"noopener\" target=\"_blank\"\u003eWood-Burning Fireplaces Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_300.pdf?v=1709175967\" rel=\"noopener\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4013_301.pdf?v=1709175914\" rel=\"noopener\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/33797.pdf?v=1704849692\" rel=\"noopener\" target=\"_blank\"\u003eGlass Doors Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/4060_026.pdf?v=1704849736\" rel=\"noopener\" target=\"_blank\"\u003eGrand Vista Mesh Doors Installation Instructions\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/SB60_SB60HB.pdf?v=1709176258\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/MAJ_Biltmore60_arch-guide.pdf?v=1709176425\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e\u003c\/ul\u003e \u003c\/div\u003e \u003ch1\u003eFrequently Asked Questions\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas fueled fireplaces will not only add an unforgettable focal point to your home, but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas fueled fireplace in entry level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood burning fireplaces are a robust, reliable and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a woodfueled appliance. It’s important to understand local codes when specifying wood burning models, particularly when seeking to comply with EPA requirements and other state, city or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Majestic's Key Technologies?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eLearn about the key technologies that make Majestic Products a great addition to your home.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Touch Controls\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eIntelliFire Touch is the most advanced and intuitive IntelliFire system available, making operating your fireplace simple, smart, and safe.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDirect Vent Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eWith Direct Vent Technology, your fireplace can use outside air for combustion, expelling 100% of the combustion exhaust and by-products.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHeat Management Solutions\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eIntelliFire features intermittent-pilot Ignition (IPI) allowing you to conserve fuel and money when the fireplace is not in use.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePower Venting Technology\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003ePower venting technology makes it possible to install a gas fireplace virtually anywhere.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eZone Heating\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Majestic's IntelliFire Technology?\u003c\/strong\u003e\u003c\/summary\u003e\u003cp\u003eThe \u003cstrong\u003eIntelliFire™ Ignition System (IPI)\u003c\/strong\u003e is an advanced intermittent pilot ignition system. IntelliFire constantly monitors ignition, ensures safe functioning and conserves up to $10\/month in energy costs.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Plus (IPI Plus)\u003c\/strong\u003e takes this technology to the next level with more safety and memory settings and a programmable wireless remote control.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire Touch\u003c\/strong\u003e is the most advanced and intuitive IntelliFire system, making operating your fireplace simple, smart and safe. Select the wireless wall switch, touchscreen remote control or iOS app for the solution that fits your life.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is IntelliFire Touch?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eIntelliFire Touch\u003c\/strong\u003e is the most advanced and intuitive IntelliFire system available, making operating your fireplace simple, smart and safe.\u003c\/p\u003e \u003cp\u003eSelect from the IntelliFire app, touchscreen remote control or wireless wall switch for a solution that fits your lifestyle.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-A_bbb66296-dcab-4015-a393-2ac96cbe18a4_1024x1024.webp?v=1686578476\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eIntelliFire App\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe IntelliFire app provides smart control for the way you live. Control your fire from anywhere so a cozy environment greets you when you walk in the door. You can even control your fireplace with the sound of your voice!\u003c\/p\u003e \u003cp\u003eTo sync your fireplace with the app, installation of the IntelliFire WiFi Module is required.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/MAJ-1034U_IFA-brochure.pdf?v=1686578765\" target=\"_blank\"\u003eIntelliFire App Brochure\u003c\/a\u003e\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_985_Wi-Fi_App_Install_User_Guide.pdf?v=1686578929\" target=\"_blank\"\u003eIntelliFire App User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_973_Wi-Fi_Tri-Fold_Quick_Ref_Guide.pdf?v=1686579041\" target=\"_blank\"\u003eIntelliFire App Quick Start Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-E_1024x1024.webp?v=1686578510\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC400 Touchscreen Remote Control\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGone are the days of stacking wood and blowing on newspaper to nurture a spark. With the RC400 remote control, you can control all the features of your fireplace, from flame height to fan speed, with a quick tap of your finger. Safety features include a child lock and timer mode, allowing enjoyment of your fireplace with total peace of mind.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_983_IFT-RC400_User_Guide.pdf?v=1686579158\" target=\"_blank\"\u003eRC400 Remote Control User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-F_1024x1024.webp?v=1686578516\"\u003e\u003c\/div\u003e \u003cp\u003e\u003cstrong\u003eRC150 Wireless Wall Switch\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWith the flip of a switch, enjoy instant ambiance. It doesn’t get simpler than that! Installation of the RC150 battery-operated wall switch is a cinch, too, with no special wiring required. You can also stash the switch in a drawer if you’d prefer to leave your walls unadorned! Live in a cold climate? Turn on climate mode to reduce condensation on your fireplace glass.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2326_981_IFT-RC150_User_Guide.pdf?v=1686579245\" target=\"_blank\"\u003eRC150 Wireless Wall Switch User Guide\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-G_1024x1024.webp?v=1686578520\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Direct Vent Technology?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eUsing our Direct Vent technology, all fumes and combustion exhaust created by our fireplaces and inserts are efficiently and effectively removed from your space. This technology ensures the highest air quality, while improving performance, so that you get the most out of your hearth product.\u003c\/p\u003e\u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat are Majestic's Heat Management Solutions?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003eHeat Management solutions allow you to enjoy the fire in comfort and at the same time control the heat.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the concept of “heat management”?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eAllows you to enjoy the fire in the comfort while at the same time control the heat\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat are the Benefits of Heat Management Solutions?\u003c\/strong\u003e\u003c\/p\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eComfort\/control of heat\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eAbility to control where, how and when heat from a gas fireplace is managed within the home\u003c\/li\u003e \u003cli\u003eExtended daily and year-round enjoyment\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eDesign versatility\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eA TV or heat sensitive materials may be placed just 12\" above the fireplace opening\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"padding-left: 30px;\"\u003e\u003cstrong\u003eOpportunity\u003c\/strong\u003e\u003c\/p\u003e \u003cul style=\"padding-left: 30px;\"\u003e \u003cli\u003eAdditional placement in warmer geographies\u003c\/li\u003e \u003cli\u003ePlacement considerations in commercial applications\u003c\/li\u003e \u003c\/ul\u003e\n\u003ch3\u003ePassive Heat Kit\u003c\/h3\u003e \u003cp\u003eAllows heat to disperse naturally (no fan) into the room, reducing surface temperatures. Choose side, front or open wall register.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e A TV or heat sensitive materials may be placed just 12\" above the fireplace opening without a mantel.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-B_1024x1024.webp?v=1686577181\"\u003e\u003c\/div\u003e \u003ch3\u003eHeat-Zone® Kit\u003c\/h3\u003e \u003cp\u003eDraw heat from the fireplace to another room in the home, up to 20 feet away. When a Heat-Zone kit is run continuously, it can redirect up to 25% of the heat to another area, also reducing wall temperatures above the fireplace. Two Heat-Zones run continuously will redirect up to 50% of the total heat output.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e Maintain a comfortable ambiant temperature while also utilizing any excess heat in other areas of the home.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-C_1024x1024.webp?v=1686577238\"\u003e\u003c\/div\u003e \u003ch3\u003eHeat-Out Kit\u003c\/h3\u003e \u003cp\u003eDraw heat from the fireplace and direct it outside, up to 25 feet away. When a Heat-Out kit is run continuously on high, it can redirect up to 40% of the heat off the fireplace, also reducing wall temperatures above the fireplace.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKEY BENEFIT:\u003c\/strong\u003e Enjoyment of the fire year round while maintaining comfortable ambient temperatures in the home.\u003c\/p\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"margin-right: autopx; margin-left: autopx; float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP-D_1024x1024.webp?v=1686577245\"\u003e\u003c\/div\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Power Venting Technology?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: center;\"\u003ePower venting technology makes it possible to install a gas fireplace virtually anywhere.\u003c\/p\u003e\n\u003cp\u003eNo matter where you want to install your gas fireplace, power venting technology makes it possible. This extremely flexible, versatile technology is small enough to effectively navigate you home to an effective vent location, which in turn provides you with optimal performance, every time.\u003c\/p\u003e \u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/4052_900.pdf?v=1686580886\" target=\"_blank\"\u003e\u003cstrong\u003eLow Profile Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/2196_902_PVI-SLP-B_Power_Vent_Inline.pdf?v=1686580919\" target=\"_blank\"\u003e\u003cstrong\u003eInline Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/4071_900_PVV-SLP_Installation_Instructions.pdf?v=1686580985\" target=\"_blank\"\u003e\u003cstrong\u003eVertical Power Vent Install Manual\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/PowerVent-PVLP-SLP_ArchGuide.pdf?v=1686581028\" target=\"_blank\"\u003e\u003cstrong\u003ePower Vent Architect Guide\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhat is Zone Heating?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003eThis climate control technology provides homeowners with the option to redirect heat output to specific areas of the home, improving heating efficiency.\u003c\/p\u003e\n\u003cp\u003eZone heating is an energy saving way to ensure that you and your family remain comfortable, while reducing your monthly bills. By effectively heating only the areas you spend most of your time, you can avoid wasting fuel and money. This allows you to save up to 40%* on your heating bills.\u003c\/p\u003e \u003cp\u003eAs supplemental heating sources, Majestic fireplaces, stoves, and inserts are beautifully styled and built with superior craftsmanship and technology, delivering powerful performance and efficient heat. Now you can heat only the areas you need, right when you need it. Contact your local Majestic dealer to learn more!\u003c\/p\u003e \u003cp\u003e* ACEE 1990 Summer Study on Energy Efficiency in Buildings. Proceedings. Vol. 9.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eCommon Questions\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003e\u003cstrong\u003eSAFETY INSTALLATION\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe mantel surface above my fireplace is hot to the touch, is this a fire hazard?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA hot surface above a fireplace is normal. Non-combustible facings, such as natural marble, clay, brick, stone, and ceramic tile, are safe materials with which to surround a factory-built fireplace system. These materials and any combustible trims or mantels, should be installed in accordance with the appliance instructions and local building codes.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOWNER INFORMATION\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I convert my vent free fireplace or log-set to another gas?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eNo, vent free appliances are not field convertible. They are gas specific.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/li\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003eelectric fireplaces\u003c\/strong\u003e can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eOur gas appliance worked fine the first few seasons, but now we have to re-light the pilot frequently.\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eGas appliances should be serviced on a regular basis, and the best time to service the unit is before the start of the heating season. Common household particles such as dust, dirt, and dander can build up and cause the pilot to drop out. Obstructions to the main burners may cause the appliance to burn inefficiently. A pre-season service call allows your technician to come to your home at a mutually convenient time. Some companies will even discount service calls made before the cold weather arrives. Allowing the appliance to fail during the heating season often means a longer waiting time for your appointment. Visit our page to find a service technician. If there is no one in your area, https:\/\/www.nficertified.org can assist you in finding a qualified technician.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eREMOTE CONTROLS\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the length of warranty for Ambient Technologies products?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAmbient Technologies warrants each new remote control against any defects that are due to faulty material or workmanship to the original owner, for a period of five years after the original date of purchase.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eHow far away will the transmitter communicate with the receiver?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe transmitter will operate the receiver electronically from 1 foot to a maximum of 30 feet. (Once the receiver is mounted inside a pre-fabricated fireplace it reduces the range to 10 feet.)\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eThe operating instructions state “In manual mode, the transmitter will not turn off the appliance even if the room temperature is above the target temperature.” What does this mean?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIt means the transmitter is in manual mode and there is no target temperature set, since the transmitter isn’t in auto or auto-p mode. You can still turn off the appliance by sending an off or off\/lo signal from the transmitter by pressing the appropriate button.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI’ve noticed when my wife parks her car in the garage our fireplace comes on. Can an outside source influence the operation of my remote control unit?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eYes it’s possible for other electronics using the same RF technology as our products (such as a garage door opener) to influence the operation of the hearth remote. Simply change the dip switch settings in your transmitter \u0026amp; receiver, ensuring that they still match exactly, and that should eliminate the conflict between the two electronics.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eI can’t turn off my fireplace with my transmitter. Up until today my remote control unit has operated perfectly. How come I can’t turn it off today?\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIf it has been operating error free in the past, you’ve probably turned on a switch that is preventing the receiver from receiving the off signal from the transmitter. Typically there are three ways to turn on the burner that will override the remote control unit\u003c\/li\u003e \u003cul\u003e \u003cli\u003eUsually there is a rocker switch that is located around your burner which, if in the \"ON\" position, it will override the remote.\u003c\/li\u003e \u003cli\u003eThere may be a wall switch that allows you to turn your burner on.\u003c\/li\u003e \u003cli\u003eA slide switch on the receiver has been moved to the \"ON\" position.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eAny of these conditions will prevent the transmitter from electronically communicating with the receiver. If so, follow the below to correct each condition\u003c\/li\u003e \u003cul\u003e \u003cli\u003eUsually there is a rocker switch that is located around your burner which, if in the \"ON\" position, it will override the remote. Turn the switch to \"OFF.\"\u003c\/li\u003e \u003cli\u003eThere may be a wall switch that allows you to turn your burner on. Turn the switch to \"OFF.\"\u003c\/li\u003e \u003cli\u003eA slide switch on the receiver has been moved to the \"ON\" position. Slide the switch on the receiver back to the center or remote position.\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eOnce all switches have been reset to the correct position, the remote control unit should be back in control of your fireplace and the transmitter \u0026amp; receiver should communicate electronically again.\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOperating Your Fireplace During a Power Outage\u003c\/strong\u003e\u003c\/summary\u003e \u003cp style=\"text-align: left;\"\u003eDepending on your particular fireplace model, you can easily operate your hearth even during a power outage.\u003c\/p\u003e \u003cp\u003eProducts with standing pilots do not require electricity to ignite, and therefore will work during a loss in power.\u003c\/p\u003e \u003cp\u003eFor newer hearth products with IntelliFire™ or IntelliFire Plus ignition systems, you can still ignite your pilot with the use of each system’s auxiliary battery pack. Batteries are only to be used in the event of a power outage, not as your pilot’s standard power source.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIPI: Requires two D-cell batteries\u003c\/li\u003e \u003cli\u003eIPI+: Requires four AA batteries\u003c\/li\u003e \u003cli\u003eIPI Touch: Requires four AA batteries\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eFor hearth products using a wireless remote or wall switch, you can operate your product by accessing the control box in the controls below your fireplace or behind your stove. By switching the hearth product to ‘ON’, rather than ‘OFF’ or ‘REMOTE’, your fireplace or stove will operate normally without power.\u003c\/p\u003e \u003cp\u003eIn the event of a power outage, continue to follow all safety precautions including removing any flammable items from the area surrounding your hearth, and keeping children and pets a safe distance away.\u003c\/p\u003e \u003cp\u003eIf your hearth appliance has been exposed to water in any level, please contact your local dealer. For your safety, Hearth \u0026amp; Home Technologies products that have been partially or completely exposed to water, whether by flood, hurricane or leaks should not be used. \u003ca rel=\"noopener noreferrer\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/HHT_FloodPolicy.pdf?v=1723173129\" target=\"_blank\"\u003e\u003cem\u003e\u003cstrong\u003eClick here\u003c\/strong\u003e\u003c\/em\u003e\u003c\/a\u003e for warranty information.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554520621210,"sku":"SB60HB","price":2379.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Biltmore-36-Radiant-Traditional-Wood-Burning-Fireplace-With-Herringbone-Brick-Pattern-2.jpg?v=1740119806"},{"product_id":"majestic-cottagewood-42-traditional-outdoor-wood-burning-fireplace-with-gray-herringbone-refractory","title":"Majestic Cottagewood 42\" Traditional Outdoor Wood Burning Fireplace With Gray Herringbone Refractory","description":"\u003cp\u003eStep out to a relaxing retreat\u003c\/p\u003e \u003cp\u003eGather with family and friends around the crackle and aroma of a blazing fire, as you take the chill off evenings and extend the outdoor season. The Cottagewood outdoor fireplace offers an open-hearth experience, enriching your connection to the fire itself and the people around it. \u003c\/p\u003e \u003ch1\u003eWhat's Included\u003cbr\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003eMineral gray herringbone refractory liners\u003c\/li\u003e \u003cli\u003eDual gas knockouts\u003c\/li\u003e \u003cli\u003eConvenient damper control\u003c\/li\u003e \u003cli\u003eStainless steel facings\u003c\/li\u003e \u003cli\u003eStainless steel safety screens\u003c\/li\u003e \u003cli\u003eLeft side outside air duct\u003c\/li\u003e \u003cli\u003eBlack grate\u003c\/li\u003e \u003cli\u003eUL\/ULC listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eFlex Duct (Required to complete)\u003c\/li\u003e \u003cli\u003eBi-fold doors\u003c\/li\u003e \u003cli\u003eGas Logs \u0026amp; Log Sets\u003c\/li\u003e \u003cli\u003eDrip Pan\u003c\/li\u003e \u003cli\u003eFreestanding Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eTuckaway stainless-steel screens for open view of flames or to keep sparks in\u003c\/li\u003e \u003cli\u003eEasy damper control for airflow\/smoke control on enclosed patios\u003c\/li\u003e \u003cli\u003eSafe on a wood or composite deck with a 20” protective hearth apron\u003c\/li\u003e \u003cli\u003eMineral Gray herringbone brick interior panels\u003c\/li\u003e \u003cli\u003eBlack painted grate keeps logs in place and burns more efficiently\u003c\/li\u003e \u003cli\u003ePlace freestanding or next to an exterior wall\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL1100 series chimney. See Venting section.\u003c\/li\u003e \u003cli\u003eWhen utilizing extended smoke shield in the ODCTGWD-FSK (36\/42), the unit is installed as a freestanding fireplace and the venting can be reduced to 9.5'. See install manual for requirements.\u003c\/li\u003e \u003cli\u003eCanada used SL400 series chimney and requires SLA-10 and CAK5A.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003eCottagewood 42\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e28-1\/2\" (H) x 42\" (W)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eAppliance Width\u003c\/td\u003e \u003ctd\u003e50-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eAppliance Height\u003c\/td\u003e \u003ctd\u003e59-1\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eAppliance Depth\u003cstrong\u003e\u003csup\u003e1 \u003cbr\u003e\u003c\/sup\u003e\u003c\/strong\u003e \u003c\/td\u003e \u003ctd\u003e27-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eAppliance Rear Width\u003c\/td\u003e \u003ctd\u003e34-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFraming Width\u003c\/td\u003e \u003ctd\u003e51-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFraming Height\u003c\/td\u003e \u003ctd\u003e59-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFraming Depth\u003c\/td\u003e \u003ctd\u003e28-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFraming Front Width\u003c\/td\u003e \u003ctd\u003e51-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFraming Back Width\u003c\/td\u003e \u003ctd\u003e51-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cdiv style=\"padding-left: 30px;\"\u003e\u003cem\u003e\u003cstrong\u003e\u003csup\u003e1 \u003c\/sup\u003e\u003c\/strong\u003eAppliance Depth includes entire unit including depth of firebox and extension onto hearth.\u003c\/em\u003e\u003c\/div\u003e \u003cdiv style=\"padding-left: 30px;\"\u003e\u003cem\u003eHeat output will vary depending on the type of fuel used. The flame and ember appearance may vary based on the type of fuel burned and the venting configuration used. Actual product appearance, including flame may differ from image shown. Refer to the owner's manual for complete clearance requirements and specifications. Product specifications and pricing subject to change without notice. For testing and listing information please refer to the owner's\/installation manual.\u003c\/em\u003e\u003c\/div\u003e \u003cdiv style=\"padding-left: 30px;\"\u003e\u003cem\u003e\u003cstrong\u003e*\u003c\/strong\u003e For select products: Heating capacity to be used as a guide only. See your local dealer for help in determining the product that best suits your heating needs based on climate and home efficiency.\u003c\/em\u003e\u003c\/div\u003e \u003cdiv style=\"padding-left: 30px;\"\u003e\u003cem\u003e\u003cstrong\u003e†\u003c\/strong\u003e For wood-burning appliances: Actual burn times will vary based on how the appliance is operated, load size, moisture content and type of wood used, and installation.\u003c\/em\u003e\u003c\/div\u003e \u003ch2\u003eViewing Dimensions\u003c\/h2\u003e \u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003eFRONT VIEW\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP3-Front_1_480x480.jpg?v=1682133765\" alt=\"\"\u003e\u003c\/p\u003e \u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003eTOP VIEW\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP3-Top_1_480x480.jpg?v=1682133777\" alt=\"\"\u003e\u003c\/p\u003e \u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003eLEFT VIEW\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP3-Left_1_480x480.jpg?v=1682133788\" alt=\"\"\u003e\u003c\/p\u003e \u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003eRIGHT VIEW\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP3-Right_1_480x480.jpg?v=1682133795\" alt=\"\"\u003e\u003c\/p\u003e \u003ch2\u003eFraming Dimensions\u003c\/h2\u003e \u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP3-Framing_1_480x480.jpg?v=1682133802\" alt=\"\"\u003e\u003c\/p\u003e \u003ch2\u003eUnit Locations\u003c\/h2\u003e \u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP3-Unit_1_480x480.jpg?v=1682133812\" alt=\"\"\u003e\u003c\/p\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.5779%;\"\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg style=\"float: none;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.3802%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003eClick to See \u003cstrong\u003eWarranty Coverage and Limitations\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY COVERAGE\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY PERIOD\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY CONDITIONS\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Limited Lifetime Warranty covers Products that are purchased through a HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis warranty is only valid while the Product remains at the site of original installation.\u003c\/li\u003e \u003cli\u003eContact your installing dealer for warranty service. If the installing dealer is unable to provide the necessary parts, contact the nearest HHT authorized dealer. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the Product.\u003c\/li\u003e \u003cli\u003eCheck with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this warranty.\u003c\/li\u003e \u003cli\u003eThe Product body, metal firebox, and heat exchanger carry the Limited Lifetime Warranty from the date of installation.\u003c\/li\u003e \u003cli\u003eThe following components do not carry the Limited Lifetime Warranty but are warranted as follows:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eOne Year from Date of Installation:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eGas and Electrical Components or Gaskets\u003c\/li\u003e \u003cli\u003eNickel Plated Materials\u003c\/li\u003e \u003cul\u003e \u003cli\u003eExcludes tarnishing\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eGlass Breakage, Logs\/Refractory\/Glass Panels due to thermal breakage\u003c\/li\u003e \u003cul\u003e \u003cli\u003eSurface, hairline cracks, scratches, and slight color changes are not covered\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eVenting, optional accessories, optional glass doors\u003c\/li\u003e \u003cli\u003eLabor Associated with Warranty Service Work\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan style=\"color: #ff8000;\"\u003e\u003ca style=\"color: #ff8000;\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Outdoor_Lifestyles_Warranty.pdf?v=1682131035\" target=\"_blank\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eDOWNLOAD COMPLETE WARRANTY FILE\u003c\/strong\u003e\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/HHT-1032U_OutdoorLifestyles_BROC.pdf?v=1682126048\" target=\"_blank\"\u003eProduct Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/HHT-1044U.pdf?v=1682126063\" target=\"_blank\"\u003eOutdoor Gas Logs Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Majestic-Design-Guide.pdf?v=1682126836\" target=\"_blank\"\u003eFireplace Design Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Cottagewood_36-42__Install_4108-901.pdf?v=1682127427\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Cottagewood_36-42_Owners_4108-900.pdf?v=1682127444\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/ODCTGWD-42.pdf?v=1682133212\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Cottagewood42-ArchitectGuide.pdf?v=1682133238\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003cdiv\u003e \u003cdiv\u003e \u003cdiv\u003e \u003ch1\u003eFrequently Asked Questions\u003c\/h1\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas-fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas-fueled fireplaces will not only add an unforgettable focal point to your home but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas-fueled fireplace in entry-level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood-burning fireplaces are a robust, reliable, and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a wood-fueled appliance. It’s important to understand local codes when specifying wood-burning models, particularly when seeking to comply with EPA requirements and other states, city, or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003cbr\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for electric fireplaces can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554568167578,"sku":"ODCTGWD-42H","price":3319.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Cottagewood-42-Traditional-Outdoor-Wood-Burning-Fireplace-With-Gray-Herringbone-Refractory-2_2052f25b-96ea-4117-804e-03135ec7e87a.jpg?v=1740121391"},{"product_id":"majestic-cottagewood-42-traditional-outdoor-wood-burning-fireplace-with-gray-traditional-refractory","title":"Majestic Cottagewood 42\" Traditional Outdoor Wood Burning Fireplace With Gray Traditional Refractory","description":"\u003cp\u003eStep out to a relaxing retreat\u003c\/p\u003e \u003cp\u003eGather with family and friends around the crackle and aroma of a blazing fire, as you take the chill off evenings and extend the outdoor season. The Cottagewood outdoor fireplace offers an open-hearth experience, enriching your connection to the fire itself and the people around it. \u003c\/p\u003e \u003ch1\u003eWhat's Included\u003cbr\u003e \u003c\/h1\u003e \u003cul\u003e \u003cli\u003eMineral gray traditional refractory liners\u003c\/li\u003e \u003cli\u003eDual gas knockouts\u003c\/li\u003e \u003cli\u003eConvenient damper control\u003c\/li\u003e \u003cli\u003eStainless steel facings\u003c\/li\u003e \u003cli\u003eStainless steel safety screens\u003c\/li\u003e \u003cli\u003eLeft side outside air duct\u003c\/li\u003e \u003cli\u003eBlack grate\u003c\/li\u003e \u003cli\u003eUL\/ULC listed\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eNot Included\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eFlex Duct (Required to complete)\u003c\/li\u003e \u003cli\u003eBi-fold doors\u003c\/li\u003e \u003cli\u003eGas Logs \u0026amp; Log Sets\u003c\/li\u003e \u003cli\u003eDrip Pan\u003c\/li\u003e \u003cli\u003eFreestanding Kit\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eFeatures\u003c\/h1\u003e \u003cul\u003e \u003cli\u003eTuckaway stainless-steel screens for open view of flames or to keep sparks in\u003c\/li\u003e \u003cli\u003eEasy damper control for airflow\/smoke control on enclosed patios\u003c\/li\u003e \u003cli\u003eSafe on a wood or composite deck with a 20” protective hearth apron\u003c\/li\u003e \u003cli\u003eMineral Gray traditional brick interior panels\u003c\/li\u003e \u003cli\u003eBlack painted grate keeps logs in place and burns more efficiently\u003c\/li\u003e \u003cli\u003ePlace freestanding or next to an exterior wall\u003c\/li\u003e \u003c\/ul\u003e \u003ch2\u003eVenting Notes\u003c\/h2\u003e \u003cul\u003e \u003cli\u003eRequires SL1100 series chimney. See Venting section.\u003c\/li\u003e \u003cli\u003eWhen utilizing extended smoke shield in the ODCTGWD-FSK (36\/42), the unit is installed as a freestanding fireplace and the venting can be reduced to 9.5'. See install manual for requirements.\u003c\/li\u003e \u003cli\u003eCanada used SL400 series chimney and requires SLA-10 and CAK5A.\u003c\/li\u003e \u003c\/ul\u003e \u003ch1\u003eSpecifications\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eModel\u003c\/td\u003e \u003ctd\u003eCottagewood 42\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFuel Type\u003c\/td\u003e \u003ctd\u003eWood Burning\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area\u003c\/td\u003e \u003ctd\u003e28-1\/2\" (H) x 42\" (W)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eAppliance Width\u003c\/td\u003e \u003ctd\u003e50-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eAppliance Height\u003c\/td\u003e \u003ctd\u003e59-1\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eAppliance Depth\u003cstrong\u003e\u003csup\u003e1 \u003cbr\u003e\u003c\/sup\u003e\u003c\/strong\u003e \u003c\/td\u003e \u003ctd\u003e27-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eAppliance Rear Width\u003c\/td\u003e \u003ctd\u003e34-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFraming Width\u003c\/td\u003e \u003ctd\u003e51-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFraming Height\u003c\/td\u003e \u003ctd\u003e59-3\/4\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFraming Depth\u003c\/td\u003e \u003ctd\u003e28-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFraming Front Width\u003c\/td\u003e \u003ctd\u003e51-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eFraming Back Width\u003c\/td\u003e \u003ctd\u003e51-1\/2\"\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cdiv style=\"padding-left: 30px;\"\u003e\u003cem\u003e\u003cstrong\u003e\u003csup\u003e1 \u003c\/sup\u003e\u003c\/strong\u003eAppliance Depth includes entire unit including depth of firebox and extension onto hearth.\u003c\/em\u003e\u003c\/div\u003e \u003cdiv style=\"padding-left: 30px;\"\u003e\u003cem\u003eHeat output will vary depending on the type of fuel used. The flame and ember appearance may vary based on the type of fuel burned and the venting configuration used. Actual product appearance, including flame may differ from image shown. Refer to the owner's manual for complete clearance requirements and specifications. Product specifications and pricing subject to change without notice. For testing and listing information please refer to the owner's\/installation manual.\u003c\/em\u003e\u003c\/div\u003e \u003cdiv style=\"padding-left: 30px;\"\u003e\u003cem\u003e\u003cstrong\u003e*\u003c\/strong\u003e For select products: Heating capacity to be used as a guide only. See your local dealer for help in determining the product that best suits your heating needs based on climate and home efficiency.\u003c\/em\u003e\u003c\/div\u003e \u003cdiv style=\"padding-left: 30px;\"\u003e\u003cem\u003e\u003cstrong\u003e†\u003c\/strong\u003e For wood-burning appliances: Actual burn times will vary based on how the appliance is operated, load size, moisture content and type of wood used, and installation.\u003c\/em\u003e\u003c\/div\u003e \u003ch2\u003eViewing Dimensions\u003c\/h2\u003e \u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003eFRONT VIEW\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP3-Front_1_480x480.jpg?v=1682133765\" style=\"display: block; margin-left: auto; margin-right: auto;\"\u003e\u003c\/p\u003e \u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003eTOP VIEW\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP3-Top_1_480x480.jpg?v=1682133777\" style=\"display: block; margin-left: auto; margin-right: auto;\"\u003e\u003c\/p\u003e \u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003eLEFT VIEW\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP3-Left_1_480x480.jpg?v=1682133788\" style=\"display: block; margin-left: auto; margin-right: auto;\"\u003e\u003c\/p\u003e \u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003eRIGHT VIEW\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP3-Right_1_480x480.jpg?v=1682133795\" style=\"display: block; margin-left: auto; margin-right: auto;\"\u003e\u003c\/p\u003e \u003ch2\u003eFraming Dimensions\u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP3-Framing_1_480x480.jpg?v=1682133802\" style=\"display: block; margin-left: auto; margin-right: auto;\"\u003e\u003c\/p\u003e \u003ch2\u003eUnit Locations\u003c\/h2\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/MFP3-Unit_1_480x480.jpg?v=1682133812\" style=\"display: block; margin-left: auto; margin-right: auto;\"\u003e\u003c\/p\u003e \u003ch1\u003eWarranty\u003c\/h1\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"width: 46.5779%;\"\u003e \u003cdiv style=\"text-align: start;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Lifetime_Warranty_Badge_240x240.jpg?v=1682130235\" alt=\"\" style=\"float: none;\"\u003e\u003c\/div\u003e \u003c\/td\u003e \u003ctd style=\"width: 50.3802%;\"\u003eMajestic warranties illustrate commitment to producing the best and most reliable products available—and allow you to own your hearth appliance with confidence. You can read and download the specifics of the warranties below.\u003cbr\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003eClick to See \u003cstrong\u003eWarranty Coverage and Limitations\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY COVERAGE\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eHHT warrants to the original owner of the Product at the site of installation, and to any transferee taking ownership of the Product at the site of installation within one year following the date of original purchase, that the Product will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered components. This warranty is subject to conditions, exclusions, and limitations as described below.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY PERIOD\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe warranty period begins on the earlier of: (i) the date of invoice for the Product; (ii) in the case of new home construction, the date of first occupancy of the residence or six months after the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24 months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWARRANTY CONDITIONS\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003eThe Limited Lifetime Warranty covers Products that are purchased through a HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites.\u003c\/li\u003e \u003cli\u003eThis warranty is only valid while the Product remains at the site of original installation.\u003c\/li\u003e \u003cli\u003eContact your installing dealer for warranty service. If the installing dealer is unable to provide the necessary parts, contact the nearest HHT authorized dealer. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the Product.\u003c\/li\u003e \u003cli\u003eCheck with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this warranty.\u003c\/li\u003e \u003cli\u003eThe Product body, metal firebox, and heat exchanger carry the Limited Lifetime Warranty from the date of installation.\u003c\/li\u003e \u003cli\u003eThe following components do not carry the Limited Lifetime Warranty but are warranted as follows:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eOne Year from Date of Installation:\u003c\/li\u003e \u003cul\u003e \u003cli\u003eGas and Electrical Components or Gaskets\u003c\/li\u003e \u003cli\u003eNickel Plated Materials\u003c\/li\u003e \u003cul\u003e \u003cli\u003eExcludes tarnishing\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eGlass Breakage, Logs\/Refractory\/Glass Panels due to thermal breakage\u003c\/li\u003e \u003cul\u003e \u003cli\u003eSurface, hairline cracks, scratches, and slight color changes are not covered\u003c\/li\u003e \u003c\/ul\u003e \u003cli\u003eVenting, optional accessories, optional glass doors\u003c\/li\u003e \u003cli\u003eLabor Associated with Warranty Service Work\u003c\/li\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003c\/ul\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan style=\"color: #ff8000;\"\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Outdoor_Lifestyles_Warranty.pdf?v=1682131035\" style=\"color: #ff8000;\" target=\"_blank\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eDOWNLOAD COMPLETE WARRANTY FILE\u003c\/strong\u003e\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e \u003cul\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/HHT-1032U_OutdoorLifestyles_BROC.pdf?v=1682126048\" target=\"_blank\"\u003eProduct Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/HHT-1044U.pdf?v=1682126063\" target=\"_blank\"\u003eOutdoor Gas Logs Brochure\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Majestic-Design-Guide.pdf?v=1682126836\" target=\"_blank\"\u003eFireplace Design Guide\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Cottagewood_36-42__Install_4108-901.pdf?v=1682127427\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Cottagewood_36-42_Owners_4108-900.pdf?v=1682127444\" target=\"_blank\"\u003eOwner's Manual\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/ODCTGWD-42.pdf?v=1682133212\" target=\"_blank\"\u003eService Parts\u003c\/a\u003e\u003c\/li\u003e \u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0686\/3156\/0499\/files\/Cottagewood42-ArchitectGuide.pdf?v=1682133238\" target=\"_blank\"\u003eArchitect Guide\u003c\/a\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003cdiv\u003e \u003cdiv\u003e \u003cdiv\u003e \u003ch1\u003eFrequently Asked Questions\u003c\/h1\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eWhy a Fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eFrom an elemental standpoint, fire is king. From a design standpoint, the regal ambiance a fireplace brings to a space is undeniable. With today’s hearth innovations and technologies, it’s possible to include a fireplace in virtually any room in your residential or commercial project.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Gas Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eGas-fueled fireplaces offer the most versatility of placement, model variety, and technology. Majestic gas-fueled fireplaces will not only add an unforgettable focal point to your home but ambiance and comfort to the spaces you’re creating to deliver an experience of royal proportions. Clean-burning and efficient, building and design professionals typically include at least one gas-fueled fireplace in entry-level new construction homes as well as a second or third fireplace when planning move-up or luxury\/custom properties.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhy a Wood Fireplace?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMajestic wood-burning fireplaces are a robust, reliable, and budget-friendly alternative to true masonry fireplaces and are ideal for projects where the hearth is used seasonally or when end-users are seeking the hands-on experience of a wood-fueled appliance. It’s important to understand local codes when specifying wood-burning models, particularly when seeking to comply with EPA requirements and other states, city, or provincial mandates.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eIs it safe to mount televisions, electronics or other valuable items above my fireplace?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eMajestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.\u003cbr\u003e\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eOur brand new fireplace has smoke coming off the paint, is this normal?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eBurn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.\u003c\/p\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable width=\"100%\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003e \u003cdetails\u003e \u003csummary\u003e\u003cstrong\u003eHow do I find the model number of my Majestic product?\u003c\/strong\u003e\u003c\/summary\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eEach of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eFor \u003cstrong\u003egas fireplace systems\u003c\/strong\u003e it is typically attached near the control valve, behind the lower or side control door.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003egas log-sets\u003c\/strong\u003e, it is attached near the control valve and most installers will slide it underneath the unit to maintain the aesthetic appeal of the set.\u003c\/li\u003e \u003cli\u003eRating plates for \u003cstrong\u003egas stoves\u003c\/strong\u003e are either attached to the rear shroud or can be found near the control valve (see location of gas fireplace systems).\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eWood-burning fireplaces\u003c\/strong\u003e will have them affixed either to the metal floor of the fireplace (underneath the floor brick) or at the top right of the combustion chamber (above the brick located on the right side).\u003c\/li\u003e \u003cli\u003eThe rating plate for \u003cstrong\u003ewood-burning inserts\u003c\/strong\u003e can be found below the firebox, attached to a small cable.\u003c\/li\u003e \u003cli\u003eFor \u003cstrong\u003ewood-burning stoves\u003c\/strong\u003e, it is typically attached to the rear casting of the stove.\u003c\/li\u003e \u003cli\u003eRating plates for electric fireplaces can be found either inside the control panel or inside the unit, behind the glass\u003c\/li\u003e \u003c\/ul\u003e \u003c\/details\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e","brand":"Majestic","offers":[{"title":"Default Title","offer_id":45554568495258,"sku":"ODCTGWD-42","price":3269.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0659\/6801\/3466\/files\/Majestic-Cottagewood-42-Traditional-Outdoor-Wood-Burning-Fireplace-With-Gray-Traditional-Refractory-2_ae872a11-7a6b-4230-978a-8e7f13cd413f.jpg?v=1740121397"}],"url":"https:\/\/flatironsfire.com\/collections\/wood.oembed?page=26","provider":"Flatirons Fire","version":"1.0","type":"link"}